Same problem as many "Warning (5) Dynamic Range Window violation"
I have been dealing with internet speed issues for about a year now. I was told my modem was bad replaced that, I was told it was a problem with the cabling in the house (not covered) I installed a new homerun to the termination outside, then it was I was maxing my bandwidth so I upgraded to gigabit, then the cable again (replaced again) now I am being told the modem is bad again. modems used: ARRIS SURFboard SBG6782-AC DOCSIS 3.0 Cable Modem and AC1750 Wi-Fi Router >Motorola 16x4 Cable Modem, Model MB7420, 686 Mbps DOCSIS 3.0 >NETGEAR Cable Modem CM600 Current setup: Modem:MOTOROLA MB8600 DOCSIS 3.1 Cable Modem Router: Netgear Nighthawk R7960PFirmware VersionV1.4.1.50_1.3.10 Any help is appreciated and welcome, anything other than its a bad modem or coax. Error logs: 15:56:03 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 24; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CMMAC= 15:56:04 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 22 23 24 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CMMAC 16:05:27 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CMMAC 16:05:52 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CMMAC= 16:33:22 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC 16:33:22 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation 17:58:35 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC 17:58:35 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation 17:59:54 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC 17:59:54 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation And it keeps going, I can upload more if need be system channel status Connection Startup Sequence Startup Step Status Comment Acquire Downstream Channel 855000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Connection Status System Up Time 5 days 13h:20m:02s Network Access Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 21 903.0 2.0 41.8 510523 475607 2 Locked QAM256 5 807.0 4.1 42.9 0 0 3 Locked QAM256 13 855.0 2.8 42.2 11 0 4 Locked QAM256 19 891.0 2.2 41.5 4 0 5 Locked QAM256 20 897.0 2.2 41.8 0 0 6 Locked QAM256 22 909.0 2.0 41.7 377648 358011 7 Locked QAM256 23 915.0 2.1 41.7 105008 192056 8 Locked QAM256 24 921.0 1.9 41.6 102596 186563 9 Locked QAM256 25 927.0 1.8 41.2 199700 247292 10 Locked QAM256 26 933.0 1.5 41.2 0 0 11 Locked QAM256 27 939.0 1.4 41.0 0 0 12 Locked QAM256 28 945.0 1.4 40.9 0 0 13 Locked QAM256 29 951.0 1.3 40.7 0 0 14 Locked QAM256 30 957.0 1.3 40.6 1 0 15 Locked QAM256 31 963.0 1.3 40.4 0 0 16 Locked QAM256 32 969.0 1.4 40.4 0 0 17 Locked QAM256 33 357.0 8.1 43.2 130 256 18 Locked QAM256 34 363.0 8.1 43.9 223 224 19 Locked QAM256 35 369.0 8.1 44.0 170 240 20 Locked QAM256 36 375.0 8.1 43.8 119 256 21 Locked QAM256 37 381.0 8.1 44.1 131 201 22 Locked QAM256 38 387.0 8.1 43.9 151 231 23 Locked QAM256 39 393.0 8.2 44.2 125 208 24 Locked QAM256 40 399.0 8.2 44.3 120 185 25 Locked QAM256 41 405.0 8.2 44.3 140 183 26 Locked QAM256 42 411.0 8.1 43.9 68 212 27 Locked QAM256 43 417.0 8.1 44.3 117 110 28 Locked QAM256 44 423.0 8.1 44.3 118 121 29 Locked QAM256 45 429.0 8.1 44.2 111 163 30 Locked QAM256 46 435.0 8.0 44.2 42 145 31 Locked QAM256 47 441.0 7.9 44.2 57 153 32 Locked QAM256 48 447.0 7.8 44.1 38 130 33 Locked OFDM PLC 159 300.0 8.1 16.7 1542943580 275 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 16.9 38.0 2 Locked SC-QAM 2 5120 23.5 37.8 3 Locked SC-QAM 3 5120 29.9 37.8 4 Locked SC-QAM 4 5120 36.3 38.3 5 Locked SC-QAM 5 5120 60.0 39.8 6 Locked SC-QAM 6 5120 67.0 40.3 7 Locked SC-QAM 7 5120 74.0 40.8 8 Locked SC-QAM 8 5120 81.0 40.8Solved4.2KViews0likes11Comments
Internet Problems, modem error code "Dynamic Range Window violation"
Hello, I have been having problems with my internet service and called and was told my equipment was "unhealthy." So i replaced my modem, I now have a ARRIS SB8200. I continued to have internet problems so I changed my router thinking it was the problem, I now have a Netgear AC1750. I am still experiencing Internet disconnects, I called and was told everything looked good on your end. I just recently logged into my modem to see what was going on and have these errors below. Still having internet problems very frustrated please help. Thank you. 06/03/2020 12:46 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:46 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:40 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:40 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:37 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:37 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:37 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:37 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:37 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:37 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:37 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:37 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 2436694061 5 "Dynamic Range Window violation" 06/03/2020 12:32 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:32 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;" 06/03/2020 12:31 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=c8:63:fc:a3:8c:dd;CMTS-MAC=2c:86:d2:88:15:cc;CM-QOS=1.1;CM-VER=3.1;"1.8KViews0likes3Comments