You're Not Crazy It's Happening To Everyone
I can't read one more. I can't read one more post that says, "my modem drops dozens of times a day, and comes back up minutes later, sometimes it's unusable for HOURS, I've rebooted, and reset, and refreshed, and I've replaced ALL of my equipment, I've called Cox dozens of times, techs have visited my house over and over, and it's STILL HAPPENING, EVERY DAY." It's not a user-end issue, and I can't believe that with ALL OF THESE IDENTICAL REPORTS (and you can add mine - identical), that Cox is just plum mystified (and always, EXTREMELY RETICENT TO ISSUE ANY KIND OF CREDIT FOR THEIR BREACH OF CONTRACT). It's too much. That's enough. The Federal Communications Commission is there to protect consumers from this fraud and abuse, and by God, I'll be calling on them to do so. Investigative journalists live to expose greed and corruption, and the lack of antitrust measures governing utilities like Cox is fertilizer for the kind of stink Cox gives you for hundreds of dollars a month. So anyway, does anyone have any suggestions, he asked rhetorically. (incidentally, the sheer VOLUME of tags, crowd-sourced, shows where the stakeholders are:)
Panoramic Wifi Dropping or Not Connecting to devices
We've had the same Modem for 6+ years along with a router (only 2ish years old), and were experience some slow connection speeds so we decided to call COX to update the modem. After getting our new Panoramic wifi modem today around 4pm, and we immediately started running into issues. At first the wifi wouldn't connect to anything, but after about 2 hours we got the modem up and running only to have the internet continually drop in and out with the issue resolving itself without any need to physically reset the modem (though we have reset the modem numerous times throughout the last few hours just to get this far). After getting the wifi to work I ran several speed tests to see if all this trouble was really worth it - it was not. My 6+ year old modem was giving me a 35-40 mbps, and my brand new panoramic modem/router is now giving me 28 mbps at best. Mind you I'm paying for 150 mbps, so this is no where near what I should be getting (especially from using COX's own modem/router). Not only is our speed slower, but now it appears that not all devices can connect to the network. I work from home and our son does online classes from home, so having a stable internet is very crucial for our every day. I'm not sure why upgrading to a new modem would be worse than using a modem from 6+ years ago, but nonetheless this appears to be the case. I would almost like to just use my old COX modem that I can use with my own router and get a better more stable connection with. At least then I'll know I can rely on my terrible internet, rather than hope and pray for a long enough stable connection to do any real work on. Let me also be clear that this is all been done in the same room as the Modem/Router with nothing in the way or blocking it. Using a LAN connection is NOT a solution as that does not solve the Wifi issue. And the inability to obtain an internet connection on some devices is not solved by either a device reboot or a modem reboot, as both have been done repeatedly. I can't even find the "hidden" devices from the online modem connection site under "Devices not connected".