Tag:"drop" | Cox Community

Direct burial coax cable
We are moving our internet services to a house which is serviceable yet there needs to be a line run from the home to the street, a total distance of about 700-feet. We planned on installing the line from the house ourselves, and are wondering if RG-11 Direct Burial Coax with a signal amplifier isthe right type to use. The technician can then connect the buried line to the pole. We are wiring the connection into the house with RG-6 coax.Any feedback would be appreciated.
alpiner
4 years ago Place Internet
540Views
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1Comment
Problems with home phone cutting in and out on a Cox line
I have had calls drop, garbled with or without a headset, and have even purchased a new phone that is DECT 6.0. The base is in close proximity to the router (just replaced it also) and modem. The phone base is about 3 feet from the router and 5 feet from the Cox modem with two other handsets in the house. On calls, I constantly get drops, garbling, and told I sound like I am underwater. I have had Cox out here numerous times with no luck finding problem. I purchased a better headset, but even when not using it, I still have some problems. This issue is intermittent. I have Cox Hub in my backyard, so I am close to it. This happens on long distant calls the most, as that is the calls I am usually on. The problem is the same as with the previous phone and previous router. In addition, there are times that the Caller ID does not work and just displays 'incoming call'. PLEASE HELP!
navyveteran
4 years ago Place Phone
4.5KViews
0likes
4Comments
Severe Packet Loss - Noise issues
For the last several months, we've had techs come out to the property to address packet loss. We've moved the modem, replaced our router and modem several times, and replaced some connections outside the home. The issue is still there, and I am unable to play games like Counterstrike without rubber-banding crazily. The last time a tech came out, he stated that it's "unlikely" maintenance will come out to address the issue, because it seems "fine" on their end. It's clearly not fine. He mentioned that we are at the very end of our neighborhood, and it's possible that there's noise, causing issues with bandwidth. This is a consistent issue. When running a ping test, the time (ms) is consistently between 14ms-50ms, but shoots up as high as 492ms. I've tested a wired connection on both my PC and laptop, and the results have been the same. This has been incredibly frustrating, and the tech visits have been endless. What are we even paying for? Edit: Any advice would be helpful. The last thing the tech on the property said before he left was, "to keep calling us until it's fixed". My last resort is to switch providers.
M_King
5 years ago Place Internet
1.2KViews
0likes
5Comments
Internet dropping multiple times a day
I've been having some issues with my internet dropping numerous times a day, the only solution being to reset my router which seems to re-sync the router with the modem and all is well again. I had a tech out recently and he replaced a few splitters, ran a new cable to the main drop for the building and said it all looked okay, however I'm still having some issues, and looking for any advice. Equipment is a Motorola SB6141 modem and a TPLink Archer C1200 router, both were purchased brand new in May of last year and have been fine with no issues since. Here's the signal info from my Modem's Signal page : Channel ID 99 97 98 100 105 106 107 108 Frequency 735000000 Hz 723000000 Hz 729000000 Hz 741000000 Hz 771000000 Hz 777000000 Hz 783000000 Hz 789000000 Hz Signal to Noise Ratio 38 dB 37 dB 38 dB 38 dB 38 dB 37 dB 38 dB 38 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 1 dBmV 0 dBmV 1 dBmV 0 dBmV 1 dBmV 0 dBmV 1 dBmV 1 dBmV Upstream Bonding Channel Value Channel ID 1 3 2 Frequency 23500000 Hz 36500000 Hz 30100000 Hz Ranging Service ID 1563 1563 1563 Symbol Rate 5.120 Msym/sec 5.120 Msym/sec 5.120 Msym/sec Power Level 40 dBmV 40 dBmV 40 dBmV Upstream Modulation [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM Ranging Status Success Success Success Signal Stats (Codewords) Bonding Channel Value Channel ID 99 97 98 100 105 106 107 108 Total Unerrored Codewords 12869234626 12869255391 12869263593 12869245299 12869227510 12869228792 12869231111 12869232878 Total Correctable Codewords 5186 18 1 2017 173 48 15 52 Total Uncorrectable Codewords 661 1410 1406 1319 1485 1396 616 1395 Here's all the information on the Logs page for the Modem as well : Time Priority Code Message Dec 30 2017 21:36:25 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 30 2017 11:20:16 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 30 2017 11:20:16 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:25 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 17:26:41 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 17:26:41 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 17:06:48 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 17:06:48 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 16:36:47 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 16:35:56 5-Warning T202.0 Lost MDD Timeout;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 16:35:32 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 16:21:09 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 16:21:09 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:04:47 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:01:23 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:01:17 5-Warning T202.0 Lost MDD Timeout;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Am I missing something here? I've factory reset the router and set it back up from scratch as well as ensured the firmware is up to date, but no changes. Any advice?
ebrammer252
7 years ago Place Internet
1.3KViews
0likes
2Comments
Upload speed unstable? Streaming, dropping frames
I've tested my upload speed consistently and it's always around +4 which is fine. But once I start streaming, I start dropping frames every so often. But with the upload speed I'm getting tested with, it shouldn't be dropping any frames. I'm not sure if my upload speed is fluctuating or something. I've tested on two different streaming programs (OBS/XSplit) and to two different streaming sites (Twitch/YouTube). But I still get dropped frames. So I know it's not the programs or the servers. It didn't start happening until 3 days ago. I had my bitrate at 5000 and it was fine, but once I started dropping frames I changed it back to 2500 then to 2000. But I'm still dropping some frames. I've also restarted my modem and router multiple times and reset it back to factory settings. But it hasn't helped at all.
kaythesee
8 years ago Place Archives
2KViews
0likes
1Comment
Update/ replacement for DPQ3212
What's the replacement for the Cisco DPQ3212? It's been a terrible piece of equipment since install and I've been waiting for a replacement to be rolled out. It's also a 8x4 docsis 3.0 and a 32x8 or at least 24x8 should be available by now. The DPQ3212 does have the distinction of being terrible for for both voice emta and Cox slow spotty drop out internet service. Thanks!
dylanmitchell
9 years ago Place Archives
5KViews
0likes
1Comment
Connection keeps dropping
For the last few days the internet at our house keeps cutting off. If we do nothing it will eventually reconnect however resetting the modem via unplugging it seems to cause the connection to refresh faster. We have tried directly wiring a computer to the modem but the connect drops anyway so we can rule out the router. When the connection drops all of the lights on the modem turn off except for the power light and then it will eventually go through same process it does when manually reset. Sometimes the lights for send/receive blink for a long while before going solid and connecting. What is causing this issue? It makes it difficult to get any work done with this kind of service interruption. Note: Modem is a Motorolla SB6141 Router is a Linksys N13171
Jpoe
10 years ago Place Archives
4KViews
0likes
7Comments
Cable Modem Drop - Phone and Internet
I have the cox supplied old SBV-5220. It seem to disconnect during high traffic/usage times. This problem became a real pain when my speed went from 5mbs to 15mbs. It would be great if cox would update this modem to DOCIS 3 before I terminate my service. The only interest to resolve this has been to charge me for a house call. I would suggest a low cost solution: Send me a new one UPS for self install and a return label for me to send the old one back. Feel free to do the right thing. Just lookup my account info via the associated cox email address and "GET -R- DONE". I look forward to swapping out my cable modem and keeping my services with Cox.
CoxXXXXX
10 years ago Place Archives
4.3KViews
0likes
3Comments
Internet keeps dropping out, losing signal, Modem shows errors
I have had issues off and on since Feb 2015 with about 6-8 techs coming to my house, 2 different modems, and many other things checked/done by Cox to correct the issue. I continuously have issues with my modem dropping the internet or low levels which affects my router and it drops my wireless and wired connections. Most recently last night I received a broadband outage notification from my alarm company and when I check my modem logs there is a error around the exact time and as well in my router. I then receive a notification about 2 hours later that broadband was restore and similarly in my router logs it shows internet connection restored. They have checked all wiring from street box to modem and even ran a drop line from the street direct to the modem, Cox has tried a couple of their own modems and even replaced mine for free. The issues resolved after rebooting everything for a couple hours to a few days. For the Cox techs on here you will see in my account numerous records of me being told it is something on Cox end and also some saying they see nothing wrong because by the tie 2-3 days later when they send someone it is working. Here is what I see in my Modem for the last 3 days- note that I didn't have any issues yesterday when using the internet Time Priority Description 2015-08-30 00:57:57 4-Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=a4:7a:a4:7b:96:d 2015-08-28 07:53:03 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC= 2015-08-28 02:57:24 5-Warning MDD message timeout;CM-MAC=a4:7a:a4:7b:96:de;CMTS-MAC=00:14:f1:e6:f4:e1;CM-QOS=1 2015-08-28 02:57:24 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; 2015-08-28 02:57:17 5-Warning MDD message timeout;CM-MAC=a4:7a:a4:7b:96:de;CMTS-MAC=00:14:f1:e6:f4:e1;CM-QOS=1 2015-08-28 02:57:17 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; 2015-08-28 00:58:42 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2015-08-28 00:57:59 6-Notice TLV-11 - unrecognized OID;CM-MAC=a4:7a:a4:7b:96:de;CMTS-MAC=00:14:f1:e6:f4:e1;CM 2015-08-28 00:57:58 5-Warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=a4:7a:a4:7b:96:de; 2015-08-28 00:57:34 6-Notice T4 No Station Maint Timeout - Reinitialize MAC... 2015-08-28 00:57:34 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2015-08-28 00:56:20 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; 2015-08-28 00:55:36 5-Warning MDD message timeout;CM-MAC=a4:7a:a4:7b:96:de;CMTS-MAC=00:14:f1:e6:f4:e1;CM-QOS=1 2015-08-28 00:55:36 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
Internet_Droppi
10 years ago Place Archives
1.9KViews
0likes
1Comment
Frequent Internet Drop or Intermittent throughout the day
Setup: Motorola SB5101 modem, Linksys RT31P2 broadband router (to run Vonage), and a Net Gear Nighthawk wireless router, in that order. I experience frequent drops on the wired line and the wireless line as well. Makes watching Netflix streaming a pain in the b***. Can I get rid of the Linksys router and run Vonage from the NetGear Nighthawk? Do I need to upgrade the Motorola modem? Looking for any suggestions, or where I might find modem log or other performance information that helps me understand why I have the frequent interruptions. Been going on for years. KMS
shewfekj
10 years ago Place Archives
2.3KViews
0likes
2Comments