Wireless Contour Stream Player (Cox TV) usage is being counted towards my Data Usage
I realized today that Cox is counting my Contour wireless usage (Cox cable TV) towards my Data usage cap. Got an alert yesterday that I have used 75% of my data and I still have 10 more days left in the monthly cycle. I had just installed Google Nest Wifi couple of weeks ago, so now I have more detailed wireless stats available to me than just the CoxData Usage meter. Using Google Wifi app, I can see that over half of my data usage is attributed to "Arris" device which is my Cox TV stream player. I have been repeatedly told by Cox that watching Cox TV either by the wireless stream player or using Contour app on a mobile device DOES NOT count towards my data usage. Cox website also states that the followingCox-provided services do not count towards your monthly data plan: • Watching live or On Demand content via the Contour app • Watching On Demand content via a Cox HD receiver or Cox DVR • Watching Cox On Demand for TiVo • Cox Digital Telephone services • Cox Homelife services Called Cox today, got thru after 45 minutes, spoke to the agent, got put on hold as she researched(she said she will call me if we got disconnected), she got back and as soon she she started saying "thanksfor waiting, I looked ateverything…". the line went dead. Waited 10 minutes, no call back Posting my issue here to see if anyone else has hadsimilarissue and also to get Cox's attention. Will try calling Cox again today or tomorrow.15KViews0likes57CommentsClass Action Lawsuit for Data Overage Fraud
How many people would be interested in a class action lawsuit against Cox over their fraudulent data overage charges. Personally we had a massive increase last month over any other month with no different usage on our end. There were multiple days when we were out of town and still managed to use 50GB in that time. Customer Service uses the same canned response for everyone. They try to blame it on connected devices (we had none) or someone using our wifi. Their excuses just don't add up. Connected devices wouldn't use more data than days when people are actually home using the devices. And I'm not living next door to some rouge hacker that's capable of breaking my password. Also, if someone was stealing my wifi, why would it spike one month and go down the next? Did they just feel like not using it anymore? It's time that we stand up together and get past their BS responses. Their data reporting is not accurate, so they shouldn't be allowed to charge extra fees for phantom data usage. The only reason they get away with this is because there are no other options in a lot of cities. This can't continue and needs to stop now!4.8KViews1like10Comments
Data Usage Discrepancy
TL;DR My datausuage spiked up earlier this year but the problem disappeared. It came back last couple of weeks and my Ubiquiti UniFi managed network dashboard showing 10-20gb of daily internet usage but the Cox usage page show 28-35gb, and it has been doing that consistently for more than a week. Called Cox support and nothing they can do. ______________________________________________ I have been trying to troubleshoot the same data usage discrepany issue as many other people has posted: http://forums.cox.com/forum_home/internet_forum/f/internet-forum/21982/cox-data-usage-discrepancies http://forums.cox.com/forum_home/internet_forum/f/internet-forum/18247/data-usage-discrepancy https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21735/cox-data-usage-discrepancies Some background info, I use Ubiquiti UniFi network gear (https://unifi-sdn.ubnt.com/ gateway/router, switches, access points) that manages every ports and every devices, it also measure all the network traffic by devices, down to the kilobytes. I am not a network engineer and I know it's over kill to have that at home, butthis setup let me troubleshoot problem like this.Ialso donot use online backup because of the data cap. The issue started early this year when I got a notification that my data cap (1Tb) is at 80% with only a few days left. So I checked the Cox site tofind out how much data was consumed, it was over 30gb a day, and the month before I was using about 10-20gb daily, at first I thought it was some new cameras that I have install, so I unplugged the camera and it seem lower the data consumption a little bit to 20-25gb, so I thought it was just something odd. And this went on for a few months, and then all the sudden a few months later the data consumption drop back to what it was before. Since the whole time it was under 1TB and I was busy so Ididdn't went further about this. Fast forward to Nov, my household was using the same 10-20gb data a day, andoccasionally it will be much higher if me or my kid have to download a new game (some of them are like 50gb). During thanksgiving week we have friends visit and kids were watching tv and playing game, on Nov 24 I got that data usage alert again. At first I thought it was because of my freinds and kids. But this time since it was a holiday weekend I have more time to check. And when I look at the data consumption on the dashboard I realized the same problemsemms to be back. But I want to wait when things get to normal in the house before more investigation. Fast forward to last week, week of Nov 26, everyone is back at work and school so things should be back to normal, my Ubiquiti dashboard showing about 10-20gb of data usage, but the Cox one is showing 30-35gb. I checked more and find out Cox is showing around November 8 it start to spike up to 40-60gb a day, but since after thanksgiving it stablize to this 30-35gb range. The problem is if this continue I will be over the 1Tb data cap. I have check to make sure no unknown device is login to my network (it's a long password), every single device consumption looks normal (both direction). I started unplugging some devices on the network to see if it got lower but it barely lower. So I figure it's time to call Cox. I called Cox support yesterday and the person I talked to has no more info than what I see on the Web site. So I basically need to upgrade to unlimited or move ISP. I am going test this more, and last night before I went to bed I actually unplgged all the TV and game consoles and music streaming devices to make sure none of them are connected to the internet. and I am not planning to turn the TV on tonight, and I won't plug them in until tomorrow morning so that will be more than 1 full day. If the usagedoesn't drop back to around 10-15gb. Then tomorrow evening before I go to bed I am going to unplug the ethernet from the cable modem so nothing will be connect to it (we will just use our phone and tether data from it for a day). If somehow Cox shows the modem is using data then that's where the problem is. Sorry for the long post. Anyone has any suggestions for what else I should try?1.5KViews0likes2Comments
Unusually high data usuage
Recently, I have had a spike in data usage at home. It's just my son and I, we work different shifts, 2 phones, 2 Alexa's, one tablet. My son streams YouTube a couple of hours per night after he gets home, and I play a few games on my phone and social networking. We went from using less than 500 gb per month to close to 1500 gb last month. One day said we used over 300 gb. I've asked for help on chat, and they don't know. They just tell me their equipment isn't wrong. This is quite frustrating, and starting to get expensive.920Views0likes3Comments
Cox Data discrepancies
My Cox account says that my condo has 1.25 terabytes and that you would have to watch 250 HD movies, add 250,000 pictures, 250 audio files, and 1,000 hours of video phone usage to use that up. Yet, I got a message the other day that I had used up 88% of my total and that Cox would begin charging me $10 more per month for each 50 gig I used (without obtain my permission). When I "asked" a Cox software program how much data watching one movie uses, the figure was extremely high, like 2 to 5 gigs. Will the truthful Cox executive please stand up? Dr. David Demers Mass Media Sociologist and Technology Novice616Views0likes0Comments
Unusually high data usuage
Recently, I have had a spike in data usage at home. It's just my son and I, we work different shifts, 2 phones, 2 Alexa's, one tablet. My son streams YouTube a couple of hours per night after he gets home, and I play a few games on my phone and social networking. We went from using less than 500 gb per month to close to 1500 gb last month. One day said we used over 300 gb. I've asked for help on chat, and they don't know. They just tell me their equipment isn't wrong. This is quite frustrating, and starting to get expensive.Cox Data discrepancies
My Cox account says that my condo has 1.25 terabytes and that you would have to watch 250 HD movies, add 250,000 pictures, 250 audio files, and 1,000 hours of video phone usage to use that up. Yet, I got a message the other day that I had used up 88% of my total and that Cox would begin charging me $10 more per month for each 50 gig I used (without obtain my permission). When I "asked" a Cox software program how much data watching one movie uses, the figure was extremely high, like 2 to 5 gigs. Will the truthful Cox executive please stand up? Dr. David Demers Mass Media Sociologist and Technology Novice