Recent Discussions
RE: Getting only 10% of the speed promised by Cox
in looking to upgrade my internet you offer services that are not possible right now, deceiving to put it nicely. I know that Cox would not run new lines in my neighborhood so i can get what is offered. Those old lines omn the tele poles arenmt gonna carry a whole lot and neither is the coax and cat v. SAD Forum: Internet Forum Posted: 2 Apr 2015 Post Subject: RE: Getting only 10% of the speed promised by Cox Post author: Pseudalus I'll give it a try
HIGH bill!!!!! Had 2 YEAR price guarantee... Laughable joke ...
Since having your service, I've been lied to repeatedly.. My bill continues to get higher, even though I was told my bill would be the same for TWO years!!! (Kept the recording as proof!) It hasn't even been a year and my price has gone up... I call in and complain, they 'fix it' (to what it should have been anyway!) next month same thing... and you want me to continue with your service??????? I don't think so!! Fix your problems with billing, follow through with what your employees are telling people, and maybe, maybe you might keep more customers and have a LOT less complaints to deal with...
RE: Downgrade Internet Service
NicholeC is a Cox hore! Forum: Internet Forum Posted: 14 Nov 2015 Post Subject: RE: Downgrade Internet Service Post author: NicholeC Hi Medginful, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you,RE: Downgrade Internet Service
Response from Cox Moderator is *** **! The fact is, Cox or any other communication provider will not allow on-line down-grades! You're screwed man! The providers want to make it *** near impossible to downgrade services. They will gladly "upgrade" (= more $) your "service", even if it already screws you! I know Cox wont post this, but at least I can vent!!!!!!!!!!!!!!!! Forum: Internet Forum Posted: 14 Nov 2015 Post Subject: RE: Downgrade Internet Service Post author: NicholeC Hi Medginful, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you,
Getting Dial-Up speed for Premium Cost
So, we pay for Premium 100Mbps and I am lucky to max at 20Mbps, constant internet drops throughout the day. And, as I was reading the paperwork, I read that in the paperwork that we "get up to 100Mbps" oh, so paying over $100 for maybe 20Mbps is what it really is then? Why not just put that? $100 for up to 20Mbps, then I could have decided if that is what I really wanted to spend on such slow speed. How many people actually deal with these low speeds for such a high price? Can I get out of contract for Cox not providing what the representative said I was getting, she never said "up to 100Mbps" she said "You get 100Mbps". This is just really frustrating, and a huge rip off.