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Intermittent Email send/receive failures with POP3 - Again, for weeks
I posted this a couple weeks ago, have received no responses, and discovered it was deleted. So I'm posting it again. Don't delete it again...please solve it. For the past few weeks now, I've been experiencing the infamous & intermittent email send/receive failures, like many other customers in these forums have reported. My system specs: Windows 10 Pro x64 MS Windows Defender active, no other security packages MS Outlook Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several weeks, my various Cox email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating: ------------------------------------------------------------------- "Task 'myemailaddress' - Receiving' reported error (0x800CCC92 or some other error code) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day with all my Cox email accounts...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for the past few weeks now. I don't bother calling Support about this because they usually blame Outlook and do nothing. It's not an Outlook problem. Everything works great, when it works...then this sudden issue pops once or twice a year, as so many other customers have been reporting. And as mentioned by other customers, Cox somewhat acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. In the past, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. This happens regularly, so please Cox...don't ask the usual questions about using Webmail, trying another computer, etc. We know, and you know, this has been a persistent, recurring issue with Cox email accounts for many years and these suggestions don't work or fix anything. Usually, Cox Support hems & haws and says they're working on it...or they wrongly blame Outlook...and nothing gets resolved. After repeated complaints to report the issue, they'll usually reset or do something to solve the issue. So I'm adding my issue & complaint here to be resolved also. Please fix this email issues ASAP. Thank you.
Emails... Where are they going?
All the sudden about a month ago, For Cox Webmail All I get are the Facebook notifications which I have as a FB pref, Nothing else comes in, Friends, Family, Amazon Updates, Nothing else comes in. I would normally be getting a few dozen a day, Not even Junk Mail... So I have been on 3 different yet VERY THE SAME Chats with Cox Support, Each time I had to go over from top to bottom, my issue. They get to the end and then say, WE will have someone call you. Never happened, So I'm not paying my F'n Bill until I get my Email sorted out. a "Level 2" tier tech support for my problem was said to be issued. No one calves, No one takes NOTES for the next time I have to do this same exact thing. I need my Emails. Why is it happening? No on knows. I answer the same tech questions each time, give them all they ask and they never fix it or help me fix it. That's it.
COX e-mail servers SLLLLOOOOOWWWWWW!
The COX e-mail servers are generally unresponsive and drop connections. I'm SO tired of watching the wheel spin on webmail, or of seeing "Outlook not responding" in MS Outlook. This is nothing recent: it has been going on for months, if not longer. When are you going to start paying attention to your mail server performance, and get it fixed?
mx.west.cox.net & mx.east.cox.net socket errors
A GMail user was trying to send an email to my Cox.net email address, but she got this error: recipient has been delayed: Message will be retried for 1 more day(s) Technical details of temporary failure: The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [mx.west.cox.net. 68.6.19.3: socket error] [mx.east.cox.net. 68.1.17.3: socket error] I have encountered a similar issue when trying to email another Cox.net user from my Cox.net email address. It seems Cox needs more MX addresses and servers! Google has 9, but Cox only has 2.Email issues"cannot send mail The username or password for smtp is incorrect"
I'm using a MacBook running OS X 10.10.5 and an iPhone 5S running iOS 9.3.2. On both the laptop and the phone my email keeps dropping out. I start getting the message "cannot send mail The username or password for smtp is incorrect" and no amount of password resetting, account deleting or other recommended trouble shooting techniques work. Any suggestions?Email Issues
I am unable to send or receive emails on any of my devices (Ipad, Android Phone, Computer through Outlook as well as logging into the Cox Web App.) They all come up with no error messages, seem to send and receive just fine, but have not given me a new email message in 3 days. I even try and send them to myself and it appears to go out...but even that is not showing up since my Friday test. Now they just appear to be sent but never show up in my sent folder. Please help.Lousy support
I have been a Cox customer (phone, TV, Internet) for 13 years and until recently have been thrilled with COX support. For the last almost 3 months I have been having horrendous email issues. I have multiple calls in, have spoken to at least a dozen techs and the problem STILL isn't fixed. What I have been told over and over and over ad infinitum is that the problem will be fixed in 24-48 hours so now after roughly 2200 hours I can't send a message reliably, or receive one without having to go to webmail which has started to be ridiculously slow. I am a consultant and I live on email, and this situation is costing me money, not including the 10s of THOUSANDS of dollars I have paid to Cox. What has been suggested is that I; A. Do all my email correspondence on Webmail B. Buy a different machine (I am on an iMac running Yosemite) C. Wait 24-48 hours for it to be fixed (NOT!!!!!) Point A would require that I somehow setup the forty or so mailboxes and dozens of rules I have created over the years to Webmail where I would be exposing my emails to web operations which are OH SO SECURE (?!?!?!?!) Point B Buy a Windows machine. I would rather rub shards of glass in my eyes! After 35 years in the IT world as an Engineer/Team Lead in testing, development and support for small companies like AT&T, Lucent, Bell Labs, Merck, CBS, HBO, J.P. Morgan, etc., etc. I no longer have the patience or the cast iron stomach to deal with windows. To Windows folks, if you blast me it goes right to the trash. I don't even read it. Besides I don't have the cash to replace machines every 2 years to support a bloated OS. Point C YEAH, RIGHT! Yes this a major flaming post after 3 months of the issue not being fixed. Oh yeah; specifics: iMac Intel Core 2 Duo @ 3.06gHz 12G of RAM Yosemite 10.10.3 Apple EmailVersion 8.2 (2098) Sometimes I get email the rest of the time I get the can't connect, server is offline dialog. Same thing with sending although a lot more often. I have tried everything that Cox Tech support has asked (except buying a machine) meticulously. Been told more than once, usually at Level 2 support that Cox knows about the issue and it is on THEIR end, not the Mac. Anyone else seeing this? Sorry for the tone of this post but as I said it's frustrating as ***!! jb ps My wife has a Mac Mini less than a year old and it has never connected to Cox but she's fine with Webmail.Intermittent Email send/receive failures with POP3 - Again, part 2
I originally posted this several months ago in this forum, on 01/09/2015, which can still be seen in my account. For some reason, it will not allow me to respond to the tech there and it seems to be locked for some stupid reason. So I'm reposting it here because the original issue is still not resolved and I'm getting tired of this issue. Many other customers are reporting this same issue and no one at Cox is doing anything about it, except shining us on about fixing it or looking into it. Please don't respond back blaming Outlook or asking the routine simple questions that just waste time and run in circles. Please read my original posting starting 01/09/02015 where all of this was already done...the questions you asked, and the answers I gave Cox. This has already been acknowledged by Cox as a Cox issue...and hasn't yet been resolved. Original post from 01/09/2015 below, but with minor updates ---------------------------------------------------------------- For several months now, I've been experiencing the intermittent email send/receive failures, like many other customers in these forums have reported. This needs to get fixed by Cox ASAP, instead of sometimes telling us it's being worked on. My system specs: Windows 8.1 Pro x64 MS Windows Defender active, no other security packages MS Outlook 2007 Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several months, all of my @cox.net email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating (the message details may vary depending): ------------------------------------------------------------------- "Task 'myemailaddress@cox.net - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for several months now. I have several other non-Cox email addresses that have no issues at all sending/receiving within Outlook. Only my Cox email addresses have this issue. I've called Support about this on multiple occasions. Some support reps blame Outlook, like usual, while others have acknowledged it's a Cox issue and they'll forward it on for resolution. It's not an Outlook problem. Everything worked great for years...then this sudden issue popped up months ago, as so many other customers have been reporting. And as mentioned by other customers, Cox acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. But this has been going on for far too long and we never see a solution. On my end, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. From a troubleshooting standpoint, everything points to Cox being the culprit, which they have acknowledged. Instead of just nodding at us, tell us what's really going on and kick someone to hard fix this. I've been a Cox customer for around 20 years and was one of the first to jump on to your cable Internet service when it arrived back in the 90s. I've always recommended Cox to my friends because of the solid service & support. Now, with the rate hikes, cutting of channels in TV packages (although no reduction in charges), spotty service & support, I have been seriously considering alternatives. You have a lot of unhappy customers that you just raised rates on a few months ago, some of whom rely on email for their business, and are wondering what's gone wrong with the usually solid service & support we've had from Cox for years. Thank you.
