Intermittent Email send/receive failures with POP3 - Again, for weeks
I posted this a couple weeks ago, have received no responses, and discovered it was deleted. So I'm posting it again. Don't delete it again...please solve it. For the past few weeks now, I've been experiencing the infamous & intermittent email send/receive failures, like many other customers in these forums have reported. My system specs: Windows 10 Pro x64 MS Windows Defender active, no other security packages MS Outlook Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several weeks, my various Cox email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating: ------------------------------------------------------------------- "Task 'myemailaddress' - Receiving' reported error (0x800CCC92 or some other error code) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day with all my Cox email accounts...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for the past few weeks now. I don't bother calling Support about this because they usually blame Outlook and do nothing. It's not an Outlook problem. Everything works great, when it works...then this sudden issue pops once or twice a year, as so many other customers have been reporting. And as mentioned by other customers, Cox somewhat acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. In the past, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. This happens regularly, so please Cox...don't ask the usual questions about using Webmail, trying another computer, etc. We know, and you know, this has been a persistent, recurring issue with Cox email accounts for many years and these suggestions don't work or fix anything. Usually, Cox Support hems & haws and says they're working on it...or they wrongly blame Outlook...and nothing gets resolved. After repeated complaints to report the issue, they'll usually reset or do something to solve the issue. So I'm adding my issue & complaint here to be resolved also. Please fix this email issues ASAP. Thank you.8.8KViews0likes17Comments
Re: Our Apologies
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA512 On Wed, Dec 19, 2012 at 07:04:49PM -0500, Cox Communications wrote: > We owe you an apology for your recent experience with our residential > email service. We pride ourselves on delivering your most important > connections, and candidly, we recognize that did not happen. We are > focused on how we can improve your trust in our service and with our > company. Our hope is that we have begun to do that with this apology > and explanation. Hello, I'm not too put out about your email issue, but I am incredibly concerned about some interesting behavior I saw from your HTTP connection handlers during the outage. I witnessed pages being modified in transit to inject pop-up windows, and the realization that your network contains the equipment required to do this is alarming to me. I understand your wish to inform customers of the outage, but as a common carrier, violating the integrity of data in transit is unacceptable. I know that this same equipment could be used invisibly to do search-and-replace operations on arbitrary pages for censorship or any other purpose, or visibly to inject ads or other unwanted media. Additionally, according to my understanding of copyright law, it is illegal to create derivative works of web pages unless the license allows it. If this is the case, you have violated the law by modifying pages which pass through your network. On behaf of your customers and internet engineers as a whole, I'd like to request that you remove this capability from your network immediately. Thank you. - -- Marcus Wanner -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) iQIcBAEBCgAGBQJQ0uYVAAoJEHkZLCwtmxuJOr0QAOGcPZ2PrUYBbABDdRfIr4Io tnoSAXkvXrtNgqNNWWHEf/ZpzHKrsw7CsYntzBdtCRC1CCSgmQnWnXrXsApeCFMG 1VsG9h6+Qm9SfGE55/bmWIebqtuJEo+DlKO/dHM9TQRYv5Y+Nk5r/IxyJz6rZ+Ml jyuQ3E8BuFW5Udxr1ANY8C3z4JBvjNrAblDQwSUEQA1xycNcMmVGHDBzn8cx7Lkh wKe+zzx20qJod/erP5MXOabB18Io70i2dGo0bb4VKxk2mQvTqdsPtxLf7STIX4QK Lb+a0NYDd8KssvwJOFtd9xqvNGbPZ65muaooyocwgrub4MKLpVURZWwZl4B3ZKCr V4F+XCeIBPCGrj4Zc9Q9LArRxlA+TZd4jaAs3uMftEu2phjLXLuz7MHvqWIDFt8G Kprq9hwDAI8dnxUV/hMI5GQyqUuji/nDFr3wJ//coh4YRX4FmCrdDxhmXt+k4jyP FhwBKZmgPHjHI2/kgmJj2IGXfzN4lsq7aMGXyJPrKk61LvEEwm3VPJABm2NB0/BG Xu7Cxeca+ZU+nEHz2ShBK4u0hTfAYlqVq/yl+dLVr/Lcmub06gRN1ZQGdc5hyuBq gzDmKnOZghBn90u9goJWTLa2cB2YuKf17PpL2PzHLUBSG/1uo7/uVpiGy7MeHs+F y0TbAoNoYycJh5uxwgdJ =8g/F -----END PGP SIGNATURE-----7.1KViews0likes4CommentsIntermittent Email send/receive failures with POP3
For several weeks now, I've been experiencing the intermittent email send/receive failures, like many other customers in these forums have reported. This needs to get fixed by Cox ASAP, instead of sometimes telling us it's being worked on. My system specs: Windows 8.1 Pro x64 MS Windows Defender active, no other security packages MS Outlook 2007 Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several weeks, my various @cox.net email accounts have intermittent problems sending or receiving emails through Outlook 2007. My primary Cox email account has the most problems, though. When receiving emails, I'll get the Outlook pop-up error window stating: ------------------------------------------------------------------- "Task 'myemailaddress@cox.net - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for several weeks now. I have several other non-Cox email addresses that have no issues at all sending/receiving within Outlook. Only my Cox email addresses have this issue. In addition, on several occasions, I've noticed that when I do receive emails, they may be several hours old. I called Support about this a few weeks ago, but they blamed Outlook, like usual. It's not an Outlook problem. Everything worked great for years...then this sudden issue pops up a few weeks ago, as so many other customers have been reporting. And as mentioned by other customers, Cox somewhat acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. But this has been going on for far too long and we never see a solution. On my end, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. From a troubleshooting standpoint, everything points to Cox being the culprit, which they have acknowledged. Instead of just nodding at us, tell us what's really going on, lean on the people upstairs to fix this, and give us an ETA for the hard fix. I've been a Cox customer for around 20 years and was one of the first to jump on to your cable Internet service when it arrived back in the 90s. I've always recommended Cox to my friends because of the solid service & support. Now, with the rate hikes, cutting of channels in TV packages (although no reduction in charges), spotty service & support, I have been seriously considering alternatives. You have a lot of unhappy customers that you just raised rates on a few months ago, some of whom rely on email for their business, and are wondering what's gone wrong with the usually solid service & support we've had from Cox for years. Thank you.5.4KViews0likes7Comments
Webmail link now goes to "oops we cannot find the page you are looking for!
Has been working fine since they quit messing around with Enhanced Mail. But tonight webmail can not be accessed at all, and I quote: Skip To Menu Skip To Content SearchCox or the web Oops! We can't find that page. You can use our search box above to find another page on our site, or you may find one of these destinations helpful: My account is current, all other pages work, but not email. So what is going on now, and how long before it is fixed?4.5KViews0likes4Comments
COX e-mail servers SLLLLOOOOOWWWWWW!
The COX e-mail servers are generally unresponsive and drop connections. I'm SO tired of watching the wheel spin on webmail, or of seeing "Outlook not responding" in MS Outlook. This is nothing recent: it has been going on for months, if not longer. When are you going to start paying attention to your mail server performance, and get it fixed?4.1KViews0likes13Comments
mx.west.cox.net & mx.east.cox.net socket errors
A GMail user was trying to send an email to my Cox.net email address, but she got this error: recipient has been delayed: Message will be retried for 1 more day(s) Technical details of temporary failure: The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [mx.west.cox.net. 68.6.19.3: socket error] [mx.east.cox.net. 68.1.17.3: socket error] I have encountered a similar issue when trying to email another Cox.net user from my Cox.net email address. It seems Cox needs more MX addresses and servers! Google has 9, but Cox only has 2.3.5KViews0likes7CommentsEmail issues"cannot send mail The username or password for smtp is incorrect"
I'm using a MacBook running OS X 10.10.5 and an iPhone 5S running iOS 9.3.2. On both the laptop and the phone my email keeps dropping out. I start getting the message "cannot send mail The username or password for smtp is incorrect" and no amount of password resetting, account deleting or other recommended trouble shooting techniques work. Any suggestions?3.5KViews0likes2CommentsLousy support
I have been a Cox customer (phone, TV, Internet) for 13 years and until recently have been thrilled with COX support. For the last almost 3 months I have been having horrendous email issues. I have multiple calls in, have spoken to at least a dozen techs and the problem STILL isn't fixed. What I have been told over and over and over ad infinitum is that the problem will be fixed in 24-48 hours so now after roughly 2200 hours I can't send a message reliably, or receive one without having to go to webmail which has started to be ridiculously slow. I am a consultant and I live on email, and this situation is costing me money, not including the 10s of THOUSANDS of dollars I have paid to Cox. What has been suggested is that I; A. Do all my email correspondence on Webmail B. Buy a different machine (I am on an iMac running Yosemite) C. Wait 24-48 hours for it to be fixed (NOT!!!!!) Point A would require that I somehow setup the forty or so mailboxes and dozens of rules I have created over the years to Webmail where I would be exposing my emails to web operations which are OH SO SECURE (?!?!?!?!) Point B Buy a Windows machine. I would rather rub shards of glass in my eyes! After 35 years in the IT world as an Engineer/Team Lead in testing, development and support for small companies like AT&T, Lucent, Bell Labs, Merck, CBS, HBO, J.P. Morgan, etc., etc. I no longer have the patience or the cast iron stomach to deal with windows. To Windows folks, if you blast me it goes right to the trash. I don't even read it. Besides I don't have the cash to replace machines every 2 years to support a bloated OS. Point C YEAH, RIGHT! Yes this a major flaming post after 3 months of the issue not being fixed. Oh yeah; specifics: iMac Intel Core 2 Duo @ 3.06gHz 12G of RAM Yosemite 10.10.3 Apple EmailVersion 8.2 (2098) Sometimes I get email the rest of the time I get the can't connect, server is offline dialog. Same thing with sending although a lot more often. I have tried everything that Cox Tech support has asked (except buying a machine) meticulously. Been told more than once, usually at Level 2 support that Cox knows about the issue and it is on THEIR end, not the Mac. Anyone else seeing this? Sorry for the tone of this post but as I said it's frustrating as ***!! jb ps My wife has a Mac Mini less than a year old and it has never connected to Cox but she's fine with Webmail.3.3KViews0likes6Comments
