Cox removes El Rey Network
I went to watch one of my favorite shows last night on El Rey network and was greeted with the message "Programming on this channel is unavailable at this time." I spent over 2 hours on CHAT and on the phone being told by various tech support folks that "your cable box" needs to be rebooted, or "that station is not broadcasting" and various other non-helpful statements. I finally was moved to "Tier two" and was told by someone who actually knew something that Cox has removed El Rey from its channel line-up. So why did none of the other techs know this? This would have saved me a considerable amount of time and frustration being bounced from CHAT and then after reconnecting with someone else, having them leave and not come back. It's ironic that after the CHAT session I am asked to fill out a survey: "Would you recommend Cox to a friend?" Um, no. Not unless I no longer want them for friend! "Cox is your friend in the digital age" my @$$. El Rey was an awesome channel with some great shows. I was looking forward to watching it during this stay-at-home crisis. Thanks a lot Cox.
Automatic equipment upgrades/Cox Customer Service is TERRIBLE
I subscribed to Contour TV Ultimate - 4 Premiums & Record 6 250+ channels 2 1/2 years ago, however Cox has added features since then and I still have my old equipment. Why does Cox not setup legacy customers who are subscribed to high end services for automatic equipment upgrades, or at least make some kind of effort to make sure current customers get the same type of equipment that new subscribers to the same service. This is not limited to Contour TV but, I'm subscribed to the highest internet speed Cox offers and I pay for the premium modem yet I don't have the newest equipment. I have asked this question several times through chat, phone and personal conversations with Cox CS representative's and technicians without receiving a clear answer. Unfortunately we don't have a choice between cable companies, we are stuck with whatever provider services the area you live in, which in my opinion the FCC/Government should step in and change this awful situation. I moved from a Bright House serviced area to a Cox serviced area, had I had the option to transfer and stay with Bright House verses switching to Cox I would have definitely stay with Bright House (Now Spectrum). I absolutely hate Cox, again unfortunately I'm forced to use them because i prefer high speed cable internet over any other options!
