Cox Customer reps Should Be Trained before Supporting Paid Support
On 6/16/23 Montrice called for Cox responding to ticket CUI000014430040. She said they found 6.64GB in the trash folder. When I looked on my webmail, it was empty. She pointed out that the Trash has sub-folders which contained the 6.64GB of data. I told her I had purchased the Cox Customer Care because regular support could not remote into my computer to find the problem. After contacting six(6) Cox Customer rep with three(3) of them logging into my computer, none of them knew about the Trash sub-folders! From 6/9/23 to 6/16/23 I talked to ten(10) support people with three(3) were complete incompetent, not one could fix the problem or knew about the Trash sub-folders. Three of them logged into my computer and watched me delete every webmail folder. They said that it told 24 hour for the mail quota to update and that way it didn't show any change with all folder deleted. Question; Shouldn’t there be a refund for incompetent paid support?653Views0likes5Comments
Cox bill, prices and options
I have been a loyal cox customer for some time now but with the recent billing hike I have been looking at my options. Our bill went from $156 monthly up to $210. When I called asking about it, basically I was told the rebates had dropped off. After almost an hour with the very unhelpful rep we were finally offered to use our free 25m internet upgrade to reduce our cost down to $168 for 3 months. Next month this rebate will also drop off and I will be back to $210 per month. We have Advanced TV (330 channels), one DVR, 15m internet, and phone service. We have no movie packages at all. We are under no contract and knowing the trouble we recently had regarding any type of rebate I am looking at my other options. I priced Direct TV and I can have 4 DVR's, 380 channels w/ multiple movie channels as well as the same channels I currently have, their price is $110 per month after all the rebates expire in three years. With rebates this package is only $78. So I can have their tv service and cox internet and only be paying $133 initially and finally $165 after all rebates expire. Please Cox tell me why your company is so unwilling to keep a current customer when your competition offers a much better deal. I have asked about the new customer pricing, but because I am already a customer, and because I already have the TV/Internet/phone package I do not qualify.4.2KViews0likes0Comments
$240 early termination fee/disconect
(re-postfrom internetforum) Summary: I recently called to downgrade my cable to save a few bucks and to eliminate channels we do not watch. I was told that I was in a 2yr contract and I could not make any changes to me TV, but I was allowed to change internet speeds. 1 year ago:When I initially called last year to cancel TV, I was talked in to upgrading my TV and get faster internet for $5.00 more per month- I even got a titanic cable box for HD channels and a fancy remote that I only use 4 button--and she did mention that it was a 2 yr contract, but that theloopholewas that I could change services at anytime, BUT I WAS NOT ALLOWED TO DISCONNECT services--so I thought that wasn’t a bad idea, I don't not need TV, but in the future I could downgrade to basic cable and internet we do need for work--so no plans of disconnecting. Yesterday: I explained what I wanted to do and she said that there would be a $240 early termination fee and that this was explained in my bill. Now I receive my bill paperless, and not sure if anyone else has trouble logging into to COX services, it usually does not work for me and if you log in and click on the link to check your bill, it usually takes me to their homepage and logs me out. So during this past year I usually just refer to my bank statement for the amount paid to make sure things are correct. Now I noticed my bill went up ~$27 (80-->107) because I lost promotion discounts and now only receiving $13 discount. Has anyone else ran into this problem? The woman who helped me yesterday was not verypoliteand she sounded like a tape recorder trying to explain to me what I apparently signed up for. NOW: debating toA)pay $240 to cancel TV all together now since I has lost faith in COX (I just wanted basic cable, really that is all). I cannot cancel Internet since we need it for work. Any goodexperiences withCentury Link?I neverthoughtabout using Netflix, but it NOW seems like a good idea for the times we want to see something on the TV screen or when we have company and want to watch something entertaining. Before this, I was turned off from Netflix after what I read what they did to their subscribers (price hike) and told myself I do not want to do business with them... B)Or continuing to pay $107 till next February (total of $1,284) for something we do not use. If we sit down to watch the tube, it is usually diners, Drive-Ins and Dives (Food network is sadly turning into a MTV reality junk shows and Triple D is a shows that still shows how to cook stuff after 5pm), Discovery or Travel Channel, but I can live with out this "luxury." Am I the only one out there with this issue with Cox?12KViews0likes0Comments
