Internet speed drops from 17+ Mbps to less than 1 Mbps (about 100-600 Kbps) EVERY night between the hours of 9 p.m. and 6:30 a.m. (speeds confirmed by Testmy.net)
My Problem: Every night starting at 9:00-10:00 p.m. my download speed drops from its normal 15-20 Mbps down to a crippling 100-600 Kbps. You can see my testmy.net (Cox's recommended speed test) here:http://testmy.net/stats/?&t=u&d=11032012&x=1&l=50&q=dvenable I also have an image posted below of speed test results from another night. Is anyone else having this problem or has had this problem in the past? I've contacted customer support several times, but so far it has not been fixed. It has been like this for months (yes, months) and has not been fixed. The only thing that has changed is that it went from doing it some nights to consistently failing every night starting at the 9 o'clock hour and continuing to fail throughout the night. This is not isolated to my house either. My father (who lives on the same road as me) and my friend (who also lives on my same road) is having the exact same problem at the exact same times. This is incredibly frustrating. I amessentiallyunable to do anything when the bandwith chokes after 9:00 p.m. There have been two Cox guys come to my house (and besides the fact that they said a cable came out of the pole by just pulling on it) who said the problem is not an "in house" problem. Sometimes the internet even bounces back and forth from 15Mbps to 200-300 Kbps. My wife and I have been dealing with this for months and if we can't get reliable service we're going to have no choice but to switch to the slower, but albeit more reliable (at least between the hours of 9:00 p.m. - 6.a.m.) DSL. They offer a max of only 6 Mbps connection speeds, but when you're getting speeds slower than dial-up for up to 8 hours a day 6 Mbps would be an improvement.
Internet Connection Drops Every Hour on The Hour for about 30 seconds
My computer uses a wired connection. This problem just started happening in the last week after doing some Windows Updates. I noticed my internet connection would drop every hour on the hour at :09. Such as 6:09, 7:09, 8:09. etc. It comes back on by itself after about 30 seconds. I did some research on Google and it said to do this: Method 2: Reset Transmission Control Protocol / Internet Protocol (TCP/IP) The reset command is available in the IP context of the NetShell utility. Follow these steps to use the reset command to reset TCP/IP manually: 1. To open a command prompt, click Start and then click Run. Copy and paste (or type) the following command in the Open box and then press ENTER: cmd 2. At the command prompt, copy and paste (or type) the following command and then press ENTER: netsh int ip reset c:\resetlog.txt Note If you do not want to specify a directory path for the log file, use the following command: netsh int ip reset resetlog.txt 3. Reboot the computer." http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/internet-disconnects-every-hour-for-a-second-then/92bb822d-112a-4c50-97e7-5f7be1152105?page=1 I followed that and it fixed the problem. However after doing another Windows Update the problem returned and I was losing the internet connection every hour at the :45 mark. I did the procedure again and it stopped losing connection at :45.However I fear it will return. I'm not looking forward to having to do this constantly every time I do a Windows Update, as you know there are almost daily Windows Updates. I logged in my Zoom Cable Modem/Router log and saw the below critical errors. What can you tell from this and what advice can you give to fix the problem?
