Tag:"connection" | Cox Community

Packet loss making games unplayable
Ping Plotter Blizzard World Of Warcraft East Coast Server IP Ping Plotter Google.com Ping Plotter 4.2.2.2 Ping Plotter Open DNS IP Ping Plotter www.Pingplotter.com I have had a technician come to my house and using his tool says he gets all green lights from my drop out. I have had Blizzard assure me their servers are fine but after taking a look at this ping plotter you can clearly see intermittent packet loss. So at the time the tech tested it was likely fine. Ping Plotter shows results over a ten min test and the random drops are more apparent. This is gigabit speed that is sorta new to my area and I feel like it costs me a lot to have, I am very happy with it. Until I want to game online or stay connected to something. I get enough packet loss/jitter to cause a disconnect. Sometimes its short enough that it corrects in game and I just get a rubberband like effect. sometimes its enough to cause the game to kick me. sometimes it just freezes the game and while i am disconnected from their server i can still walk around but not actually do anything in game. interact with characters, cast spells, etc. I would really love some help with this problem! I have tried so many things ruling things out to come to this point. Even as I type this I keep getting notifications at the top right of this website telling my I have 'successfully reconnected'. I need someone to take a look at these links and help to fix this Anyone else that looks will not be able to see these issues with they way they are testing it. I am not sure what else to do but reach out to the forums as home techs and tech support phone calls don't see this problem and assure me everything is fine. but its not fine. not at all. every web site i try to ping for some time shows the same results. 0 issues from my computer to my router the problem begins on the 1st hop after my router. its not consistent this is why the basic level support technician doesn't see it. I will provide any other info I need. I just want to solve this. so far I have paid for a few months of IMO expensive internet and have been unable to use it for the reason i got it. GAMING.
Psilo
2 years ago Place Internet
845Views
1like
24Comments
Additional Ethernet connections
Will Cox install hardwired ethernet ports in rooms in my home that don't have them now? We have lathe and plaster walls, and the crappy WiFi will not reach a room a mere 30 feet away.
Smyth
4 years ago Place Internet
756Views
0likes
1Comment
Internet down in NWArkansas, told "it's your modem" by tech support
Yes, it could be the modem... I mean, I've had the thing for seven years or so now, but before sending your paying subscribers out to spend $80 on a modem in the middle of a snowstorm during a dangerous pandemic, MAYBE we should be absolutely sure the company we are paying to provide and service our internet access has done literally everything possible on their end first. Last night (AFTER having my Valentine's Day plans streamng romantic movies with my wife wrecked by our internet going down then being told by tech support that my modem was the culprit), I saw notifications on the Cox App of no less than three outages in my area, all of which clearing with no improvement in our connection... Today, I awoke to feed our baby before getting ready to drive in the snow solely to get a new modem (because I was assured by Cox tech support that it was my modem, not THEIR overtaxed infrastructuren that was to blame) and what do i find...? Yet another notification of yet another outage in my area. So is Cox's equipment failing multiple times in the same 24-hour period, or is it the same problem NOT being repaired but merely being cleared without resolution (while your paying customers are being told that there are no problems with your infrastructure and that it's our equipment), or do I still need to go out into the snow and Coronavirus wastes to get a new modem? PS- Oh...there is now an internet connection with Cox on my 'bad modem'... apparently my modem has spontaneously repaired itself. HALLELUJAH! It's (apparently) a miracle! FunFact: if there hasn't been a thunderstorm but the weather has been very cold/snowy/icy, the chances that connectivity issues are caused by inside plant versus outside plant is essentially nill. I managed multimillion dollar, nationwide structured cabling service contracts for years. Stop blaming your customer's equipment, wasting our time and our money, before you know your cabling and nerwork is 100% sound. So let me give Cox my spitball theory. Snow melt is getting into your patchwork outside plant cable connectors, shorting out the connection... at night, it freezes, breaking connections entirely, especially at splices and service splits that haven't been looked at by your technicians for years. Surprise! OSP degrades over time. None of this is caused by my modem, incidentally. Also, my seven year old modem is exposed to much less weather than the outside plant cabling that has been out there without maintenance (separate from service) for half a decade now. And, no, I am not happy with my service today. Clearly someone isn't doing their job, even though I recall having been billed (monthly) for them to do it. #stopblamingyourcustomers #fixyourinfrastructure
WWalkerinNWA
4 years ago Place Internet
1.2KViews
0likes
2Comments
Since Cox never gives me the internet speeds I pay for, will they go down if I downgrade my service?
Title. I pay $100/month for 150 Mbps but never does it get any higher than 25, no matter when I speed test it. I connect straight to the modem via ethernet and can have no other devices and Since my current plan is "up to" 150 mpbs but Cox refuses to provide service close to that, can I just downgrade to the 50 Mbps plan without any change in service, or will they just throttle my internet even more?
CoxIsWorthless
5 years ago Place Internet
1KViews
1like
1Comment
Too many devices on my network for my plan?
I have Internet Ultimate Classic 300 package with TG1682G Docsys 3.0 Panoramic wifi modem. ~16 devices on the network: laptop, tablet, phones, cameras, and smart plugs. All working well but I can't get my new Sensi wifi thermostat logged into the network. Do I have too many devices than my plan's bandwidth can handle? My signal is great for the most part but I can't add this device. When it joins the network it appears offline. Anyone have any ideas? Will Gigablast help any in this situation?
Pxkatz
5 years ago Place Internet
925Views
0likes
1Comment
Very high ping spikes to the second hop, 10.xxx.
Any tracert I run goes through the same ip, which as a 10.xxx so should be part of Cox's private network: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 13 ms 10 ms 60 ms 10.33.40.1 Pinging it yields alarming results: Pinging 10.33.40.1 with 32 bytes of data: Reply from 10.33.40.1: bytes=32 time=14ms TTL=254 Reply from 10.33.40.1: bytes=32 time=14ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=19ms TTL=254 Reply from 10.33.40.1: bytes=32 time=10ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=27ms TTL=254 Reply from 10.33.40.1: bytes=32 time=13ms TTL=254 Reply from 10.33.40.1: bytes=32 time=27ms TTL=254 Reply from 10.33.40.1: bytes=32 time=19ms TTL=254 Reply from 10.33.40.1: bytes=32 time=87ms TTL=254 Reply from 10.33.40.1: bytes=32 time=35ms TTL=254 Reply from 10.33.40.1: bytes=32 time=123ms TTL=254 Reply from 10.33.40.1: bytes=32 time=77ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=49ms TTL=254 Reply from 10.33.40.1: bytes=32 time=16ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=13ms TTL=254 Reply from 10.33.40.1: bytes=32 time=17ms TTL=254 Reply from 10.33.40.1: bytes=32 time=45ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=105ms TTL=254 Reply from 10.33.40.1: bytes=32 time=26ms TTL=254 Reply from 10.33.40.1: bytes=32 time=30ms TTL=254 Reply from 10.33.40.1: bytes=32 time=110ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=14ms TTL=254 Reply from 10.33.40.1: bytes=32 time=75ms TTL=254 Reply from 10.33.40.1: bytes=32 time=35ms TTL=254 Reply from 10.33.40.1: bytes=32 time=147ms TTL=254 Reply from 10.33.40.1: bytes=32 time=23ms TTL=254 Reply from 10.33.40.1: bytes=32 time=70ms TTL=254 Reply from 10.33.40.1: bytes=32 time=124ms TTL=254 Request timed out. Reply from 10.33.40.1: bytes=32 time=42ms TTL=254 Reply from 10.33.40.1: bytes=32 time=36ms TTL=254 Reply from 10.33.40.1: bytes=32 time=63ms TTL=254 Reply from 10.33.40.1: bytes=32 time=55ms TTL=254 Reply from 10.33.40.1: bytes=32 time=41ms TTL=254 Reply from 10.33.40.1: bytes=32 time=114ms TTL=254 Reply from 10.33.40.1: bytes=32 time=113ms TTL=254 Reply from 10.33.40.1: bytes=32 time=43ms TTL=254 Reply from 10.33.40.1: bytes=32 time=18ms TTL=254 Reply from 10.33.40.1: bytes=32 time=29ms TTL=254 Reply from 10.33.40.1: bytes=32 time=50ms TTL=254 Reply from 10.33.40.1: bytes=32 time=17ms TTL=254 Reply from 10.33.40.1: bytes=32 time=45ms TTL=254 Reply from 10.33.40.1: bytes=32 time=11ms TTL=254 Reply from 10.33.40.1: bytes=32 time=38ms TTL=254 Reply from 10.33.40.1: bytes=32 time=45ms TTL=254 Reply from 10.33.40.1: bytes=32 time=42ms TTL=254 Reply from 10.33.40.1: bytes=32 time=13ms TTL=254 Reply from 10.33.40.1: bytes=32 time=66ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=41ms TTL=254 Reply from 10.33.40.1: bytes=32 time=48ms TTL=254 Reply from 10.33.40.1: bytes=32 time=37ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=10ms TTL=254 Reply from 10.33.40.1: bytes=32 time=57ms TTL=254 Reply from 10.33.40.1: bytes=32 time=28ms TTL=254 Reply from 10.33.40.1: bytes=32 time=28ms TTL=254 Reply from 10.33.40.1: bytes=32 time=63ms TTL=254 Reply from 10.33.40.1: bytes=32 time=59ms TTL=254 Reply from 10.33.40.1: bytes=32 time=47ms TTL=254 Reply from 10.33.40.1: bytes=32 time=31ms TTL=254 Reply from 10.33.40.1: bytes=32 time=22ms TTL=254 Reply from 10.33.40.1: bytes=32 time=11ms TTL=254 Reply from 10.33.40.1: bytes=32 time=27ms TTL=254 Reply from 10.33.40.1: bytes=32 time=13ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=31ms TTL=254 Reply from 10.33.40.1: bytes=32 time=11ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=16ms TTL=254 Reply from 10.33.40.1: bytes=32 time=43ms TTL=254 Reply from 10.33.40.1: bytes=32 time=49ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=10ms TTL=254 Reply from 10.33.40.1: bytes=32 time=41ms TTL=254 Reply from 10.33.40.1: bytes=32 time=43ms TTL=254 Reply from 10.33.40.1: bytes=32 time=23ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=73ms TTL=254 Reply from 10.33.40.1: bytes=32 time=14ms TTL=254 Reply from 10.33.40.1: bytes=32 time=43ms TTL=254 Reply from 10.33.40.1: bytes=32 time=33ms TTL=254 Reply from 10.33.40.1: bytes=32 time=16ms TTL=254 Reply from 10.33.40.1: bytes=32 time=26ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=10ms TTL=254 Reply from 10.33.40.1: bytes=32 time=60ms TTL=254 Reply from 10.33.40.1: bytes=32 time=39ms TTL=254 Reply from 10.33.40.1: bytes=32 time=19ms TTL=254 Reply from 10.33.40.1: bytes=32 time=25ms TTL=254 Reply from 10.33.40.1: bytes=32 time=17ms TTL=254 Ping statistics for 10.33.40.1: Packets: Sent = 100, Received = 99, Lost = 1 (1% loss), Approximate round trip times in milli-seconds: Minimum = 10ms, Maximum = 147ms, Average = 36ms I am plugged directly into the router, and there's nothing using any significant bandwidth on my local network. Any idea what this server is? Even if it's in Phoenix, and even in the best case scenario, 14 ms is a bit high, but I'm getting nasty ping spikes which show up everywhere else. What should I do? Please help.
Lorfa
5 years ago Place Internet
2.7KViews
0likes
10Comments
Random Ping Spikes and Packet Loss
I am at a loss of ideas with my internet connection quality. I have been getting random ping spikes and packet loss in all online games and discord. This has been going ever since I moved into this house in September 2019, which is less than a mile away from my old house. First I had problems with the internet making my modem/router (Netgear c6300) turn off and on. This did not happen at my old house. I called cox about 5 times to have them say it was the modem/router so I went out and purchased a Netgear cm1200 and Netgear r7000. Same thing happened for about two weeks. I called cox and they said that I have to get "their modem" or they can't do anything to help. So I got the Cox Panoramic modem/router. Same exact problem was happening. Called Cox about 5 times and they sent out a tech that replaced the moca filter and all the ends on the coax cables in the box on the side of the house and in the room where the modem was located. Problems still persisted and I called cox another 5 times at least and they sent out another tech. This one said he could do nothing because there was something he couldn't fix and needed to schedule maintenance. That took about 3-4 days and they had fixed the majority of the random restart and disconnects. So after that I had switched back to the modem/router so I didn't have to pay a monthly fee for the Panoramic. I switched back to the cm1200 and r7000 and still noticed random ping spikes. I was so frustrated and felt like I tried everything but it still wasn’t fixed. Some things I have tried at this point: new coax straight to box outside from modem, moving the modem to a different room in the house, attenuators, not using router, three different computers, and new ethernet cords (cat7). So after all that I thought maybe it was the modem again even though the cm1200 is a top of the line modem I bought another new modem and router (SB8200 and XR500). The issue still persists and I had called Cox another 2 times to tell them what was going on and they sent out another tech... He came and replaced the coax from the modem to the box outside. He basically gave me the rundown and said the internet was not meant for gaming and I understand this but it’s so frustrating when you're playing a competitive game like CS:GO and you start teleporting and getting ping spikes to 100-200 to a US West server at random times. I don’t see my friends or other players having this issue. I’m lost on what to do at this point. I've spent a lot of money and time trying to diagnose this problem. Here is my modem status page if it helps any: https://imgur.com/a/rxmF6lS
Jack_H
5 years ago Place Internet
15KViews
2likes
36Comments
Cox Panoramic Modem March 2020
If you don't want to read this paragraph at the bottom about me complaining about Cox, then just read this: " The Cox Panoramic wifi modem/router that you rent for 11$ a month does not work the way it is advertised, and you are much better off going with a separate modem and router that is meant for providing high speed internet service". This type of internet works for laptops, Netflix, and basic streaming services. But when it comes to playing online video games, forget it. Even if you use the ethernet, you only will get between 200-300Mbps download, and 2.9Mbps upload speed. These speeds still lag when you play online video games". I decided to upgrade my service to cox Gigablast as of 20March2020. With the world under quarantine, especially the entire state of California, I said okay I definitely cannot deal with the Lag on PS4 that I have been dealing anymore. So I went to the local cox store after setting up my new service online and picked up my device. The customer service representative said it wasn't necessary that I rent the device, as I could buy a separate modem and router from Best Buy or where-ever, but it would cost about $400 with a separate modem and router. I decided to try out the cox panoramic modem+router combo that they offer for 11$ a month. I go home, plug it in and it was a super easy set up using the app for it. I connect it to my PS4 and test the connection. This piece of garbage (which is supposed to put out up to 900+ mbps basically almost 1 Gbps) only put out 24.9 Mbps download and 2.4 Mbps upload. This is down right criminal at these speeds. But before I called my lawyer, I decided to call tech support, so that someone could come out and see if the signal needs to be adjusted at my apartments. They are supposed to come out tomorrow (March 23, 2020) and hopefully fix it. Just the fact that I have to go the extra mile, and MAYBE get the issue fixed is absolutely ridiculous.My apartments are literally ONLY able to get Cox service. Isn't this considered a MONOPOLYat this point, since there is no other competition available? I have always had so many issues with cox, and its sad that they can't provide the working class of the America a fast internet service, especially whatwe are paying them for. I will hopefully remember to make another post tomorrow afterPAYING a tech support member a FEE in order to get my SERVICE that I justPAID for to WORK like it is ALREADY SUPPOSED TO. If it doesn't, well maybe I need to start putting this money that I am paying for this BS service towards law school, so that I can sue them into bankruptcy. Either that or call my friend at the local new station and put this company in the spotlight. Oh and if you don't believe me, then why would they sell cox Panoramic Pods separately? I have my PS4 sitting right next to the wifi box and it doesn't do any better than 24.9mbps. if you plug it in via ethernet, the best that I got was just below 300mbps. This is a speed that still lags during a online video game like Call of Duty. If you don't want to read this paragraph above about me complaining about Cox, then just read this: " The Cox Panoramic wifi modem/router that you rent for 11$ a month does not work the way it is advertised, and you are much better off going with a separate modem and router that is meant for providing high speed internet service". This type of internet works for laptops, Netflix, and basic streaming services. But when it comes to playing online video games, forget it. Even if you use the ethernet, you only will get between 200-300Mbps download, and 2.9Mbps upload speed. These speeds still lag when you play online video games".
Alex619
5 years ago Place Internet
3.9KViews
1like
4Comments
Why does it show router as a connected device?
Arris TG1682G gateway for panoramic WiFi showed a device connected calledArrisTG1682G, device type - router, host name contains part of default WiFi network name but I don’t know what hostname is and that number isn’t anywhere on the gateway thing. Also the MAC address is same as hostname and nowhere on the gateway. My husband paused it because he didn’t know what it was and thought someone was on our network or we got hacked.
giss2020
5 years ago Place Internet
1.1KViews
0likes
2Comments
Spiky inconsistent internet
for a few weeks i've been having terrible internet (even worse at night) i tried running a tracert to google.comto see if i could identify the issue and it would seem the first node has mostly been the worse. also rand a ping -t to the first node. nd a ping -t to the first node. Reply from 10.132.120.1: bytes=32 time=27ms TTL=254 Reply from 10.132.120.1: bytes=32 time=10ms TTL=254 Reply from 10.132.120.1: bytes=32 time=24ms TTL=254 Reply from 10.132.120.1: bytes=32 time=61ms TTL=254 Reply from 10.132.120.1: bytes=32 time=40ms TTL=254 Request timed out. Reply from 10.132.120.1: bytes=32 time=32ms TTL=254 Reply from 10.132.120.1: bytes=32 time=18ms TTL=254 Reply from 10.132.120.1: bytes=32 time=95ms TTL=254 Reply from 10.132.120.1: bytes=32 time=120ms TTL=254 Reply from 10.132.120.1: bytes=32 time=249ms TTL=254 Reply from 10.132.120.1: bytes=32 time=102ms TTL=254 Reply from 10.132.120.1: bytes=32 time=143ms TTL=254 Reply from 10.132.120.1: bytes=32 time=112ms TTL=254 Reply from 10.132.120.1: bytes=32 time=29ms TTL=254 Reply from 10.132.120.1: bytes=32 time=231ms TTL=254 Reply from 10.132.120.1: bytes=32 time=23ms TTL=254 Reply from 10.132.120.1: bytes=32 time=50ms TTL=254 Reply from 10.132.120.1: bytes=32 time=74ms TTL=254 Reply from 10.132.120.1: bytes=32 time=27ms TTL=254 Reply from 10.132.120.1: bytes=32 time=243ms TTL=254 Reply from 10.132.120.1: bytes=32 time=31ms TTL=254 Reply from 10.132.120.1: bytes=32 time=12ms TTL=254 Reply from 10.132.120.1: bytes=32 time=22ms TTL=254 Reply from 10.132.120.1: bytes=32 time=61ms TTL=254 Reply from 10.132.120.1: bytes=32 time=223ms TTL=254 Reply from 10.132.120.1: bytes=32 time=65ms TTL=254 Reply from 10.132.120.1: bytes=32 time=48ms TTL=254 Reply from 10.132.120.1: bytes=32 time=50ms TTL=254 Reply from 10.132.120.1: bytes=32 time=9ms TTL=254 Reply from 10.132.120.1: bytes=32 time=148ms TTL=254 Reply from 10.132.120.1: bytes=32 time=149ms TTL=254 Reply from 10.132.120.1: bytes=32 time=46ms TTL=254 Reply from 10.132.120.1: bytes=32 time=20ms TTL=254 Reply from 10.132.120.1: bytes=32 time=23ms TTL=254 Reply from 10.132.120.1: bytes=32 time=17ms TTL=254 Reply from 10.132.120.1: bytes=32 time=73ms TTL=254 Reply from 10.132.120.1: bytes=32 time=120ms TTL=254 Reply from 10.132.120.1: bytes=32 time=67ms TTL=254 Reply from 10.132.120.1: bytes=32 time=36ms TTL=254 Reply from 10.132.120.1: bytes=32 time=28ms TTL=254 Reply from 10.132.120.1: bytes=32 time=26ms TTL=254 Reply from 10.132.120.1: bytes=32 time=134ms TTL=254 Reply from 10.132.120.1: bytes=32 time=26ms TTL=254 Reply from 10.132.120.1: bytes=32 time=11ms TTL=254 Reply from 10.132.120.1: bytes=32 time=74ms TTL=254 Reply from 10.132.120.1: bytes=32 time=168ms TTL=254 Reply from 10.132.120.1: bytes=32 time=45ms TTL=254 Reply from 10.132.120.1: bytes=32 time=153ms TTL=254 Reply from 10.132.120.1: bytes=32 time=22ms TTL=254 Reply from 10.132.120.1: bytes=32 time=111ms TTL=254 Reply from 10.132.120.1: bytes=32 time=95ms TTL=254 Reply from 10.132.120.1: bytes=32 time=46ms TTL=254 Reply from 10.132.120.1: bytes=32 time=36ms TTL=254 Reply from 10.132.120.1: bytes=32 time=38ms TTL=254 Reply from 10.132.120.1: bytes=32 time=48ms TTL=254 Reply from 10.132.120.1: bytes=32 time=14ms TTL=254 Reply from 10.132.120.1: bytes=32 time=261ms TTL=254 Request timed out. Reply from 10.132.120.1: bytes=32 time=322ms TTL=254 Reply from 10.132.120.1: bytes=32 time=164ms TTL=254 Reply from 10.132.120.1: bytes=32 time=127ms TTL=254 Reply from 10.132.120.1: bytes=32 time=106ms TTL=254 Reply from 10.132.120.1: bytes=32 time=34ms TTL=254 Request timed out. Reply from 10.132.120.1: bytes=32 time=33ms TTL=254 Reply from 10.132.120.1: bytes=32 time=27ms TTL=254 Reply from 10.132.120.1: bytes=32 time=75ms TTL=254 Reply from 10.132.120.1: bytes=32 time=94ms TTL=254 Reply from 10.132.120.1: bytes=32 time=60ms TTL=254 Reply from 10.132.120.1: bytes=32 time=86ms TTL=254 any help would be appreciated also i'm wired
Rayvond
5 years ago Place Internet
154Views
0likes
0Comments