Intermittent internet connection loss, Airport Extreme (newest version) router and SB6141 modem
For several weeks I have experienced intermittent loss of connection to internet, sometimes resolving spontaneously but other times requiring reboot (power off/power on) of cable modem (Arris SB6141). Cox support by (phone and by local technician visits to home) show proper signal levels to modem. Arris/Motorola support also says modem checks out OK, according to signal levels, etc., in the modem status pages. Internet speed test for my level of service (Preferred) has been normal when the internet connection is present. The connection loss in recent weeks is typically in the 12 midnight to 2:00 am time period. On the two most recent occasions Cox reps denied a known maintenance outage, stated my problem was unique. Local in-home wifi network works fine; only internet connection is lost. On my latest call to cox tech support, the tech ran tests and suspected a problem with the cable modem (Arris SB6141) and arranged for a new modem to be shipped to me (Cisco DPC3010). This arrived but I have not connected it yet, pending further research. Researching the issue, I found reports of alleged incompatibility between Cox and the Airport Extreme router, possibly related to Cox’s IPv6 implementation of IPv6 and the AE router IPv6 settings. There are also reports of incompatibility between the Arris Sb6141 modem and the AE router. Question: Are there any setup parameters in the Airport Extreme router that I should try before changing out to the new modem? Something perhaps related to interaction between the AE router and SB6141 modem, or between the AE router settings and Cox’s IPv6 requirements? My current router settings are Configure IPv6 “Automatically” (other choices are “link-local only” and “manually”) and IPv6 Mode “Native” (other choice is “tunnel”).56KViews0likes31Comments
Not receiving near Gigablast Speeds
Hi, So this may have been posted elsewhere, but I'm definitely having speed issues with Cox Gigablast in my area. I am using DOCSIS 3.1, not Fiber. I am currently using the Motorola MB8600 DOCSIS 3.1 and the Motorola MR1900 AC Router setup. I have had two techs come out. The first was unhelpful, and just said there were disruptions in the lines, and he would create a ticket for it. I then called again a few weeks later to have a lead technician come out and check things out. When he hooked up the test machine direct to my router, he was able to achieve 1.1gbps download and 38mbps upload, which is what I would expect. But when I hookup up my laptop in the same scenario, which has a Killer wireless Gigabit Port capable of 940mbps, I max out at 477mbps download, and 32mbps upload. And those results were intermittent. Sometimes it would be 84mbps, other times it would be 300mbps. But I am never able to achieve speeds even close to 1gbps. His results were all consistent, except one time when it came back with roughly 200mps. And this has all been direct wired. I have been testing all of this on the 5ghz network as well. Mentioning wireless, the fastest I ever achieved is 360mbps download and 32mbps upload. Then it would drop all the way down to 17mbps download sometimes. But uploads are always consistent. Consistently at this point I haven't seen about 200mbps download from any device over WiFi I'm extremely frustrated at this point, as it seems when the technician was able to connect his device, he could receive the speeds I am expecting, yet when I hooked up my brand new laptop, I don't even receive half of that. I am currently working with Motorola to see if there is a problem with the router and/or modem, but everything seems to be in order (Channels etc). Its just odd that the tech could receive the gigabit speeds when direct wiring his machine, and I can't with mine. I can provides captures of speed tests run and channel settings. I'm just extremely frustrated. Does anyone have any recommendations for the router and/or modem setup? Am I missing something? Oh, and ever since I changed to Gigablast, it constantly says on my account "Service Interrupted" by my Internet package settings on Cox.com. When I asked Cox about this a week ago, the mentioned its because site maintenance was being done, but its still there. I couldn't see it being my personal equipment: 2017 Razer Blade Pro and 2017 Macbook Pro, both of which are 802.11AC iPhone X Game Consoles25KViews0likes6Comments
Problems with New Cox Webmail interface
First, the new webmail loads EXTREMELY slow! I have tried from different computers at different locations, and it is always SLOW. If I use the new link "myemail.cox.net", some of my accounts do not load at all after I log-in )I just get three blinking circles). I am using Windows 7 and Internet Explorer 11. I found by accident that if I use "in-private browsing", then the other accounts will load (but still slow). How do I fix so I can just log-in normally? After getting logged in (If I get that far): 1 - Nowhere on the page does it tell me which account I am logged-in on. It used to say "log out Joe's email", for example. 2- All the messages are listed on one page. There is no way to Delete a specific message without opening it. If I click on it, it opens. There is no Check-Box like there used to be, so I can select and delete all the Spam at once. Only option is one-at-a-time, or "select all". Overall, I see absolutely no improvement with this new system. Please reinstate the old one that worked fine for years (except for the poor service between Feb and May of this year)24KViews0likes16Comments
Upload Speeds drop in the Evening.
Been having some issues as of late. in the evening the upload speeds drop considerably. to the point where my sons can not game online on their ps4. bought a new modem and new router thinking it would solve the issue. then we upgraded to the ultimate package at 300/30. sometime around 7pm every night the upload speeds drop and come back around 10pm or so. all other times speeds seem to be fine. what could it be? have had a tech out and he changed all ends on the cables and signal tests were good at that point. issue still hasn't been resolved. requency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency Startup Procedure Procedure Status Comment Acquire Downstream Channel 825000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 3 825000000 Hz 2.7 dBmV 38.0 dB 0 0 2 Locked QAM256 1 813000000 Hz 2.4 dBmV 37.8 dB 3 0 3 Locked QAM256 2 819000000 Hz 2.5 dBmV 37.9 dB 1 0 4 Locked QAM256 4 831000000 Hz 3.0 dBmV 38.1 dB 2 0 5 Locked QAM256 5 837000000 Hz 3.3 dBmV 38.1 dB 4 0 6 Locked QAM256 6 843000000 Hz 3.8 dBmV 38.2 dB 1 0 7 Locked QAM256 7 849000000 Hz 4.1 dBmV 38.3 dB 3 0 8 Locked QAM256 8 855000000 Hz 4.4 dBmV 38.2 dB 4 0 9 Locked QAM256 9 861000000 Hz 4.7 dBmV 38.3 dB 4 0 10 Locked QAM256 10 867000000 Hz 4.9 dBmV 38.2 dB 3 0 11 Locked QAM256 11 873000000 Hz 5.0 dBmV 38.2 dB 1 0 12 Locked QAM256 12 879000000 Hz 5.2 dBmV 38.3 dB 2 0 13 Locked QAM256 13 885000000 Hz 5.2 dBmV 38.2 dB 3 0 14 Locked QAM256 14 891000000 Hz 5.0 dBmV 38.0 dB 5 0 15 Locked QAM256 15 897000000 Hz 4.8 dBmV 37.8 dB 7 0 16 Locked QAM256 16 903000000 Hz 4.7 dBmV 37.6 dB 6 0 17 Locked QAM256 17 909000000 Hz 4.5 dBmV 38.3 dB 0 0 18 Locked QAM256 18 915000000 Hz 4.4 dBmV 38.2 dB 0 0 19 Locked QAM256 19 921000000 Hz 4.1 dBmV 37.9 dB 0 0 20 Locked QAM256 20 927000000 Hz 4.0 dBmV 37.7 dB 0 0 21 Locked QAM256 21 933000000 Hz 3.7 dBmV 37.5 dB 0 0 22 Locked QAM256 22 939000000 Hz 3.4 dBmV 37.3 dB 0 0 23 Locked QAM256 23 945000000 Hz 3.2 dBmV 37.1 dB 0 0 24 Locked QAM256 24 951000000 Hz 3.0 dBmV 37.0 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 42.0 dBmV 2 Locked TDMA and ATDMA 1 2560 Ksym/sec 18400000 Hz 41.5 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 44.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 44.0 dBmV17KViews0likes62Comments
Configuring modem/router to modem only
I am hoping someone can help point me in the right direction. I have a Netgear C3700 DOCSIS 3.0 Wi-Fi modem/router which I currently have configured to provide my home access to the Internet. However I've recently purchased a new router (D-Link DIR-837) to use to hopefully improve/extend my Wi-Fi and Internet capabilities. I tried setting up the new router per the instructions but am getting no internet connection. Reading the modem/router manual I noticed it suggested disabling the router (NAT) mode to enable bridging however once that setting was enabled I lost all Internet connectivity through my Netgear C3700. Is there a setting/step I'm missing here that would allow me to use a separate router and my Netgear C3700 as the modem only? Any help/suggestions are greatly appreciated.15KViews0likes3Commentswebmail issue
Is there an issue with the webmail service right now? I have been having issues trying to connect via webmail starting 2/24. It hangs the little connect dot keep spinning when trying to load the mailbox, and if it actually loads, the mailbox itself is unresponsive or I get an error tells retry to refresh URL.14KViews0likes52Comments
Bursts of Packet Loss at night.
So lately, since school has ended, I have been staying up late and starting yesterday night, I seem to be incuring bursts of packet loss at night. It starts around 8ish 9ish at night and I really don't know when it stops. I woke up at 11:00 today and the issue was resolved. But alas tonight it was back at it. pingtest.net doesn't show any packet loss, but there is a test that is located here:http://netalyzr.icsi.berkeley.edu/ and here are the results: http://n1.netalyzr.icsi.berkeley.edu/summary/id=369839a0-1631-fa163b10-fab2-48d9-9aed#latency Whats this affecting? My game, I play a MOBA named League of Legends, and randomly in fights I my champion would continue to do what I have told it to do before the lag spike, and I can see everyone moving live, the only thing I can't do is input commands. Its like a burst of upload packet loss. It's really annoying and the only response I got from calling cox was "Hey man, if it isn't fixed by the morning, I guess it's time to find a new game". Here is the network logs parsed into a graph from the game.http://logsoflag.com/#YEYavpgkVEq My friends have also noted that my voice cuts out in skype when the packet loss occurs, but there voices are still clear. What have I tried? Disabled the wifi on the modem in case it was someone watching netflix or something. Restarted modem/router/wifi box all-in-one MULTIPLE times. Checked the wire all the way to the wall. Tried multiple computers. Others with cox in the area not experiencing (within 10 miles of me). This issue appears to only occur at night, I surely hope this problem can be resolved and I won't be ignored :( Signal Test: Pinging 8.8.8.8 for 4 minutes Now Pingtest is showing packet loss: And now its not.. I don't understand whats going on : Even when I am getting an A from Pingtest, I am still getting dropped packets in-game. And here it is at 2:00AM with minimum packet loss. Its so random... Ugh :(http://logsoflag.com/#fV2fqFwFGeA 4:00AM here are game logs:http://logsoflag.com/#Jm0ow9OQB7j I can't reliably play my game anymore, idk if I am going to have packet loss or not.14KViews0likes24CommentsPacket loss correlating with massive jump of Uncorrectable codewords
This issue started about a week ago. I noticed weird dropouts/lag bursts and then saw a crazy high number of uncorrectable codewords in the SB6183 (modem) status page. So I beganactivelymonitoring to document the issue (screenshots below). Should I schedule a technician now or ride out the storm? I am currently on the Ultimate internet plan with theCox Service Protection Plan. Before After Packet Loss13KViews0likes28Comments
IPv6 connection issues for Google Play Services
For about a week, my Galaxy Note 5 has been having issues updating and launching applications when connected to Wi-Fi. I tried resetting the phone thinking something was messed up there. After that did not resolve the issues, I started looking closer at what was not working. It appeared that only applications the used Google Play Games service and updates contacting the Google Play Services were not working. So I started looking into the router. Whenever there was an issue, the following log entry would be created. DoS attack] AIF:Dropped INPUT packet: PROTO:ICMPv6 SPT: DPT: 1 Tuesday, 08 Mar 2016 18:42:46 ff02:0000:0000:0000:0000:0000:0000:0001 fe80:0000:0000:0000:7281:05ff:fe2c:f5d9 The first address is the target and the second is the source. The second is the IPv6 address assigned to the Note 5. The first address is the multicast group if I am not mistaken. So it appears the there is an address with the IPv6 multicast that is preventing connecting to the Google Play Services. I have a C6300 hardware revision 3.0 with firmware 1.02.2012KViews0likes25CommentsNew Construction Install Request
How can I get someone out to my address to verify that the equipment in my yard is in fact a Cox pedestal so we can get service at our new home? I've been trying for weeks to get someone out here but everyone that I have spoken with acts dumbfounded. I was in the industry for 12 years in Kansas City and when someone had the same situation that I currently have, I would have a technician out at that address to look at it and 9 times out of 10 we had them built in the billing system and services installed in less than 24 hours. Since I've started this process, I have been forced to go with Dish (shame on you Cox) and we are using our phones as hotspots for connectivity.Solved11KViews0likes1Comment
