2-3 years and no fix for my gateway deleting and remapping ports
Ive been a cox customer for 10+ years. these past few years have been one hell of a rollercoaster. gaming/content creating is my job slim required to be online for most of my day [IGD][28077]: Delete Port mapping (null):3074 2021/7/14 23:19:18 Notice IGD[28077]: igd.info IGD_pii_del_portmapping_entry: remote-host (null), ext_port 3074, protocol UDP 2021/7/14 23:19:18 Notice [IGD][28077]: Add Port mapping :3075 to 192.168.0.151:3075 2021/7/14 22:15:06 Notice IGD[28077]: igd.info IGD_pii_add_portmapping_entry: desc DemonwarePortMapping, ext_port 3075, int_port 3075 2021/7/14 22:15:06 Notice [IGD][28077]: Add Port mapping :3075 to 192.168.0.151:3075 2021/7/14 21:57:59 Notice IGD[28077]: igd.info IGD_pii_add_portmapping_entry: desc DemonwarePortMapping, ext_port 3075, int_port 3075 2021/7/14 21:57:59 Notice [IGD][28077]: Add Port mapping :3075 to 192.168.0.151:3075 2021/7/14 21:55:53 Notice IGD[28077]: igd.info IGD_pii_add_portmapping_entry: desc DemonwarePortMapping, ext_port 3075, int_port 3075 FW.IPv6 INPUT drop , 6738 Attempts, 2021/7/15 16:47:55 Firewall Blocked FW.IPv6 FORWARD drop , 120 Attempts, 2021/7/15 16:36:35 Firewall Blocked this is just the most recent data in my logs. its happening everyday!! I game on xbox maybe a problem between Microsoft and cox? idk what exactly is going on. ive tried everything looked everywhere disable UpnP, port forwarded, etc.. nothing has helped for the love of christ I need a solution at this rate im going to go bald also 25% packet loss
Speeds
So who all has issues with their speeds not being consistent or instead just losing connection to the internet completely? I find myself driving up my cellphone bill more often then not since I have to rely on my cellphones internet to do most things at home since the connection from COX seems to not work most of the time. I know I have talked to a group of people from work that also have a facebook thread talking about this same issue with their speeds and connections constantly going out only to be told it is their cable modem so they buy a new one only to have the same issue. I myself have done this in the past a few times as well and it gets old. I had to sign a contract for internet service just a few months back and I do the exact same stuff with my internet as I did before and sometimes even less (sometimes by choice other times since internet is down) I feel like I definitely dont want to pay more for the same terrible service it seems I keep getting. But the Internet rates seem like they constantly go up and we get less for it. I have been made to feel like I am not worth having as a customer by customer service many times when getting an attitude that seems like "well if you dont like it go somewhere else" . Anybody else get the same kind of issues or feeling that COX really doesn't care about their customers at all? Seems like more and more they just care about the next swindle they can pull to get more money and give less.
Suspiciously High Data Usage, Netgear CM1000 Modem errors and Connection Issues...
I cancelled my contract with AT&T and switched over to Cox Gigablast last year for $119 a month. After the first few months of exceeding the 1TB data cap I went ahead and upgraded to the unlimited plan ($49.99/mo) to avoid all the overcharges. I've been having a lot of connection problems and intermittent upload/download speeds the past several months. Went to the Cox website to see if there was a fix and noticed my data usage is still high (roughly 2TB a month). Considering I really only play Xbox One and use Chromecast to watch shows on Hulu/YouTube TV (720p/1080p only), I'm a little suspicious. I checked the event log for my Netgear CM1000 modem and noticed a bunch of errors piled up such as: RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Dynamic Range Window violation TLV-11 - unrecognized OID; I'll add the event log and cable connection info below, if someone could take a look and help me make sense of all this I'd greatly appreciate it. CM1000 Event Log: Time Priority Description 2019-04-10, 20:14:50 Warning (5) Dynamic Range Window violation 2019-04-10, 20:14:50 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; 2019-04-10, 20:14:42 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3 .;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; 2019-04-10, 20:14:32 Notice (6) TLV-11 - unrecognized OID;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2019-03-18, 10:41:37 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2019-02-24, 17:26:06 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2019-02-24, 14:14:28 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; 2019-02-24, 14:14:21 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2019-02-24, 10:21:15 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2019-01-24, 01:15:14 Critical (3) Resetting the cable modem due to docsDevResetNow 2019-01-18, 19:48:08 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; 2019-01-01, 00:56:51 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; CM1000 Cable Connections Info: Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency <tabindex=-1>Startup Procedure Procedure Status Comment Acquire Downstream Channel 747000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only <tabindex=-1>Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 12 747000000 Hz -0.3 dBmV 40.6 dB 2001198088 0 0 2 Locked QAM256 1 681000000 Hz -0.1 dBmV 40.9 dB 2000032230 0 0 3 Locked QAM256 2 687000000 Hz -0.4 dBmV 40.7 dB 2000043341 0 0 4 Locked QAM256 3 693000000 Hz -0.1 dBmV 40.3 dB 2000051596 0 0 5 Locked QAM256 4 699000000 Hz -0.5 dBmV 40.8 dB 2000060887 0 0 6 Locked QAM256 9 729000000 Hz -0.4 dBmV 40.5 dB 2000070749 0 0 7 Locked QAM256 10 735000000 Hz -0.2 dBmV 40.8 dB 2000079477 0 0 8 Locked QAM256 11 741000000 Hz -0.6 dBmV 40.6 dB 2000136913 0 0 9 Locked QAM256 17 777000000 Hz -0.4 dBmV 40.7 dB 2000154306 0 0 10 Locked QAM256 18 783000000 Hz -0.9 dBmV 40.7 dB 2000165882 0 0 11 Locked QAM256 19 789000000 Hz -0.9 dBmV 40.7 dB 2000174976 0 0 12 Locked QAM256 20 795000000 Hz -1.5 dBmV 40.5 dB 2000184328 0 0 13 Locked QAM256 21 801000000 Hz -1.7 dBmV 40.6 dB 2000192574 0 0 14 Locked QAM256 22 807000000 Hz -1.9 dBmV 40.5 dB 2000203480 0 0 15 Locked QAM256 25 825000000 Hz -2.3 dBmV 40.4 dB 2000193485 3654 12449 16 Locked QAM256 26 831000000 Hz -1.7 dBmV 40.4 dB 2000217773 1306 2609 17 Locked QAM256 27 837000000 Hz -1.7 dBmV 40.4 dB 2000211699 4799 15998 18 Locked QAM256 28 843000000 Hz -1.3 dBmV 40.5 dB 2000225199 4150 11140 19 Locked QAM256 29 849000000 Hz -1.0 dBmV 40.6 dB 2000250514 0 0 20 Locked QAM256 30 855000000 Hz -0.9 dBmV 40.7 dB 2000259503 0 0 21 Locked QAM256 33 357000000 Hz -3.0 dBmV 40.0 dB 2000269575 0 0 22 Locked QAM256 34 363000000 Hz -3.3 dBmV 40.3 dB 2000279148 0 0 23 Locked QAM256 35 369000000 Hz -3.2 dBmV 40.4 dB 2000287527 0 0 24 Locked QAM256 36 375000000 Hz -3.2 dBmV 40.3 dB 2000297314 0 0 25 Locked QAM256 37 381000000 Hz -2.8 dBmV 40.3 dB 2000306978 0 0 26 Locked QAM256 38 387000000 Hz -2.8 dBmV 39.8 dB 2000317294 0 0 27 Locked QAM256 41 405000000 Hz -2.3 dBmV 40.5 dB 2000325948 0 0 28 Locked QAM256 42 411000000 Hz -2.2 dBmV 40.8 dB 2000335715 0 0 29 Locked QAM256 43 417000000 Hz -2.2 dBmV 40.6 dB 2000352368 0 0 30 Locked QAM256 44 423000000 Hz -2.0 dBmV 40.7 dB 2000361024 0 0 31 Locked QAM256 45 429000000 Hz -2.0 dBmV 40.7 dB 2000368513 0 0 32 Locked QAM256 46 435000000 Hz -2.0 dBmV 40.6 dB 2000375095 0 0 <tabindex=-1>Upstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power 1 Locked ATDMA 1 17600000 Hz 38.0 dBmV 2 Locked ATDMA 2 24000000 Hz 39.3 dBmV 3 Locked ATDMA 3 30400000 Hz 40.8 dBmV 4 Locked ATDMA 4 36800000 Hz 41.0 dBmV 5 Not Locked Unknown 0 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dBmV <tabindex=-1>Downstream OFDM Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0, 1, 2, 3 159 300000000 Hz 1.0 dBmV 41.8 dB 1108 ~ 2987 1909972654 55424692 0 2 Not Locked 0 0 0 Hz -1.9 dBmV 0.0 dB 0 ~ 4095 0 0 0 <tabindex=-1>Upstream OFDMA Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked Unknown 0 0 Hz 0 dBmV 2 Not Locked Unknown 0 0 Hz 0 dBmV My Equipment/Info: Cox Gigablast 1000/35 + Unlimited data Linksys WRT3200ACM Netgear CM1000Arris Modem Widespread Malware Attack DNS posioning!!
There is definitely something going on with internet service. Apparently Arris Modem/Router has a critical backdoor that hasn't been patched. Last month my entire network was compromised. DNS traffic was being redirected to malcious servers. This was very well done, I think I may have been infected for at least 2 months. The attack was stealth. Symptoms Empty folders Timestamp manipulation Hides malicious applications, in random folders, and alters timestamp to make it hard to detect early on. Controls the clicks of computer mouse. Keylogger Downloads fake certificates Task manager had tons of .exe processors Updates legit software with malicious script Screenshots, video capture. System restore or installing Windows 10 will try and make it look like a fresh install but really it's fake, made to look just like the real thing. Then came the botnet activity and, Denial of Service, and then my router was destroyed. Even after I unplugged my computer from the network, they were still able have some control. Any devices that were conected to the network will be affected Internet would disconnect Hacker has replaced my network connection with different network that was redirecting my connection to hacker server. So I was given a new router new IP address, and I tested it on a different computer that was unaffected and I monitored for about a week. Then I start noticing suspicious activity Devices Managment installed 10 different type of Network adapters. Then IP address change and DNS traffic was being spoofed again. Cox Customer Service and Technicians don't see a problem. According to them the routers are very secured and there isn't a backdoor lol. There is an entire article about Arris routers. Anybody with similar experience!!!!
Panoramic WiFi signal lost
so we had Panoramic so if for about three months and we had to many issue. Almost every other weekend our singal for both 2.4 and 5g can’t connect to a single device around the house. Trying to reset through with an operator couple times and they couldn’t connect. They recommend us that it was a equipment issue and to go return it. We did and we still have the issue. A cox contractor and fixed for a while. Yet agian we are having issue with our wifif.