Internet upload speeds is unbearably slow a night time.
So I have been a Cox customer for over a year now and I haven't had any issues with this company ever in my life, but that all of the sudden changed pretty drastically over the past couple of months. We pay for 100mbps download and 10mbps upload. Usually we get these speeds if not better every single day. However, at night time, our download is dropping to around 20mbps which is actually fine with me, I have used much worse download speeds in the past and made it work just fine, but the upload, oh boy the upload, it drops to around 0.2-0.7. Yeah you read that right. This is an extreme issue for me because I do a ton of gaming, and most of that is done at night since I work and go to school during the days. The reason this affects gaming so drastically is because it introduces a ton of input lag making it seem like I have an incredibly high latency when I dont at all. My latency averages around 19ms but I will unable to play due to such a long response time. Almost every single night at around 10-10:30 pm the internet drops from its regular speeds down to the ones I listed. I have called at least 3-4 times regarding this issue, and the response is always the same. I had a tech who was supposed to come out the other day but I had to cancel due to the fear of being charged the 75 dollar service fee, which I am certain I would have been charged for because this problem only happens after 10 and he was supposed to come between 5-7. Honestly this problem is getting out of hand for me. Has anyone else ever had an issue like this with Cox before? I hadn't had any issues until after the whole net neutrality thing happened, and im not saying thats what this is, but it's sure funny to me.
Why can't Cox Fix My Internet
Ever since I moved into this house years ago, I have had intermittent connection issues. Multiple service reps have been out here to "diagnose" my connection, but no one can ever seem to pinpoint the cause of my connection. I have recently cut everything but internet (because we know Cox is a monopoly in this service), and I continue to have connection issues. It's only the UPLOAD I have issues with. I pay for: 100 Mbps DOWN, 10 Mbps UP. My last test I received: 86.33 Mbps DOWN, 0.00 UP, with a 44% packet loss (29 ms latency, which is acceptable). It has always beenan issue with my UPSTREAM connection. Multiple modems being used, no change. When performing this test, I always disconnect from the router and connect straight into the modem so we can ensure the router is not causing the issue. I have used Cox's provided routers with the same issue, but currently I am using a retail router. I am so tired of paying so much money to get so little back. I would just like to get a working internet connection Edit: I would like to mention this issue is sporadic. Sometimes it works, sometimes it doesn't. I can run a test with a normal range then come back in 5 minutes and I get the above. 20 minutes later it may work againif I am lucky, but if it does, then I can expect it to go down within another 10-20 minutes. No consistency, which is what makes diagnosing my issue such a problem.
Internet connectivity disconnects randomly every 5-30 mins
The line quality of the cable seems to disconnect the internet all the time causing annoying interruptions. I have to move the cable going from the wall to the modem and get the right spot for data to flow, if its in the wrong position it disconnects more often. The disconnecting randomly has started since December, but now its progressively getting worse. The modem/router is fine, we have a completely new one, ethernet cable is fine, only thing that affects the connectivity is the cable that runs through the attic and into the modem. Modem: Arris Touchstone TG2472 (When the network disconnects, Upstream channel 4 disappears, sometimes other upstream channels are gone as well. RF Parameters Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 3 795.00 MHz -6.20 dBmV 37.36 dB 256QAM 3453705 245 841 Downstream 2 1 783.00 MHz -6.30 dBmV 37.36 dB 256QAM 1700216 250 931 Downstream 3 2 789.00 MHz -6.00 dBmV 37.36 dB 256QAM 1617842 10 34 Downstream 4 4 801.00 MHz -6.20 dBmV 37.64 dB 256QAM 1719611 101 1160 Downstream 5 5 807.00 MHz -5.80 dBmV 37.64 dB 256QAM 1443718 6 34 Downstream 6 6 813.00 MHz -5.80 dBmV 37.64 dB 256QAM 1356303 8 36 Downstream 7 7 819.00 MHz -5.50 dBmV 38.61 dB 256QAM 1387176 5 35 Downstream 8 8 825.00 MHz -5.30 dBmV 37.36 dB 256QAM 1470298 13 21 Downstream 9 17 879.00 MHz -5.00 dBmV 37.64 dB 256QAM 1482344 28 0 Downstream 10 18 885.00 MHz -5.00 dBmV 38.98 dB 256QAM 1383583 21 0 Downstream 11 19 891.00 MHz -4.70 dBmV 37.64 dB 256QAM 1360854 18 0 Downstream 12 20 897.00 MHz -4.70 dBmV 38.61 dB 256QAM 1390747 28 0 Downstream 13 21 903.00 MHz -5.00 dBmV 37.36 dB 256QAM 1354714 8 27 Downstream 14 22 909.00 MHz -5.30 dBmV 37.36 dB 256QAM 1574076 25 6 Downstream 15 23 915.00 MHz -5.60 dBmV 37.36 dB 256QAM 1320583 18 0 Downstream 16 24 921.00 MHz -5.50 dBmV 37.64 dB 256QAM 1433773 45 2 Downstream 17 33 357.00 MHz -1.50 dBmV 38.61 dB 256QAM 1611260 71 1133 Downstream 18 34 363.00 MHz -1.30 dBmV 38.98 dB 256QAM 1440345 89 958 Downstream 19 35 369.00 MHz -2.20 dBmV 38.61 dB 256QAM 1267953 96 939 Downstream 20 36 375.00 MHz -3.20 dBmV 37.36 dB 256QAM 1376897 140 1016 Downstream 21 37 381.00 MHz -3.70 dBmV 37.64 dB 256QAM 1274819 124 1081 Downstream 22 38 387.00 MHz -3.30 dBmV 37.64 dB 256QAM 1258900 108 1008 Downstream 23 39 393.00 MHz -2.70 dBmV 38.98 dB 256QAM 1220114 128 1102 Downstream 24 40 399.00 MHz -2.90 dBmV 38.61 dB 256QAM 1275356 255 903 Reset FEC Counters Upstream UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 3 32.20 MHz 42.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 2 4 38.60 MHz 47.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 3 2 25.80 MHz 37.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 1 17.60 MHz 39.25 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM Status System Uptime: 8 d: 23 h: 58 m Computers Detected: staticCPE(2), dynamicCPE(0) CM Status: OPERATIONAL Time and Date: Thu 2018-01-25 11:24:36 Interface Parameters Interface Name Provisioned State Speed (Mbps) MAC address LAN Port 1 Enabled Up 1000(Full) 38:70:0C:59:87:49 LAN Port 2 Enabled Down ----- 38:70:0C:59:87:49 LAN Port 3 Enabled Down ----- 38:70:0C:59:87:49 LAN Port 4 Enabled Down ----- 38:70:0C:59:87:49 CABLE Enabled Up ----- 38:70:0C:59:87:4A MTA Pass Down ----- 38:70:0C:59:87:4B Event Log: DOCSIS(CM) Events Date Time Event ID Event Level Description 1/25/2018 4:56 84000700 5 RCS Partial Service;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 5:12 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 5:34 84000700 5 RCS Partial Service;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 8:50 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 9:42 84000700 5 RCS Partial Service;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:45 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:51 82000300 3 Ranging Request Retries exhausted;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:51 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:51 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:57 84000700 5 RCS Partial Service;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 10:59 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:01 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:02 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:02 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:02 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:02 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:03 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:05 68000401 5 ToD request sent - No Response received;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0; 1/25/2018 11:06 73040100 6 TLV-11 - unrecognized OID;CM-MAC=38:70:0c:59:87:4a;CMTS-MAC=00:38:df:08:a1:5e;CM-QOS=1.1;CM-VER=3.0;
Very, very, very bad internet speed. Now Kbps and not MBPS
t just keeps getting worse. Now my download ranges from 141 to 525kpbswlhenit should be at 30 MBPS. They are supposedly working on the lines (about 6 weeks, since I filed a report with FCC) but just keeps getting worse no matter what they do. Even loaned me a panoramicmodemrouter to try (no better, just got worse) Just got my new bill and wonder why I am still paying for this service when it is non-existent. I can't even stream any shows as it says the speed is to slow. I am wondering why I even subscribe tointernetwith cox.???? I have been suffering from this since 2010. They just cannot get it fixed for me. I am disabled Senior and they are just bleeding me dry. They care for nobody only making money for Cox. Not even any discounts either for Seniors.:( Here is the report of myspeeds Showing results 1 to 4 of 4 Only Upload Only Download All Identifiers Dallas, TX Washington D.C. Seattle, WA Amsterdam, NL Singapore, SG San Jose, CA Global Multithread Melbourne, AU London, GB Hong Kong, CN San Francisco, CA New York, NY Frankfurt, DE Colorado Springs, CO Los Angeles, CA Stockholm, SE Miami, FL Tokyo, JP Sydney, AU Bangalore, IN Sao Paulo, BR Home Office Work School Laptop Netbook Bedroom Game Room Living Room Den / Study Garage Kitchen WiFi Location 1 Location 2 Location 3 Location 4 Location 5 Location 6 Location 7 Location 8 Location 9 Location 10 Android Detected iPad Detected iPhone Detected Miscellaneous TIME SIZE SPEED CONNECTID PROVIDER TID Sun Feb 25 2018 @ 1:57:11 am US 920 kB 521kbps65 kB/s 6245447828312 Cox Communications XRgo6ZiwB share Thu Feb 22 2018 @ 5:06:22 pm US 920 kB 585kbps73 kB/s 6245447828312 Cox Communications RLTacXwyk share Mon Feb 19 2018 @ 12:42:50 am US 11.3 MB 213kbps27 kB/s 6245447828312 Cox Communications kqXQbv5zD share Wed Feb 14 2018 @ 6:27:19 pm US 6.4 MB 141kbps18 kB/s 6245447828312 Cox Communications GWfk8E4ty share
Finding External IP Address for home when away from home.
I have two cameras in my home that I wish to access when I am away from home. I know with dynamic ip addresses that the external ip address will change. I wish to access these cameras through single port forwarding in my router but I need to know the external ip address for my home. I used to access them with an ip address such as 68.1.1.1:8095. How do I find the 68.1.1.1? Thanks.
Panoramic WiFi signal lost
so we had Panoramic so if for about three months and we had to many issue. Almost every other weekend our singal for both 2.4 and 5g can’t connect to a single device around the house. Trying to reset through with an operator couple times and they couldn’t connect. They recommend us that it was a equipment issue and to go return it. We did and we still have the issue. A cox contractor and fixed for a while. Yet agian we are having issue with our wifif.Slow speed after 9 pm!
My internet severely slows in speed when I need it the most! The speed test shows 8-15 mbps for download and upload speeds. That's using Cox's own speed test! New router and modem. Ethernet and wifi. No other users online. Cleared cache history. Rebooted router and modem. I'm paying for 150 mpbs. The techs have come out multiple times, the last one being less than two days ago. Cox is going to get me fired from my job!!!
Intermittent packet loss on Cox routers
Hello, Have been getting intermittent packet loss recently. It will occur when doing simple web browsing or streaming. I have below a list of pathpings showing where the loss occurs. The links between endpoints that show either 100% packet loss or ~80% are Cox assets and out of my control. I get the same results with the modem on the outside of my home and the cable from the pole directly plugged in. 68.1.5.134 Hostname dalsbbrj02-ae3.0.rd.dl.cox.net ASN 22773 - ASN-CXA-ALL-CCI-22773-RDC - Cox Communications Inc. 68.11.14.80 ASN 22773 - ASN-CXA-ALL-CCI-22773-RDC - Cox Communications Inc. ISP Cox Communications Inc. 68.11.14.82 ASN 22773 - ASN-CXA-ALL-CCI-22773-RDC - Cox Communications Inc. ISP Cox Communications Inc. C:\WINDOWS\system32>pathping www.nola.com Tracing route to advance.map.fastly.net [151.101.50.169] over a maximum of 30 hops: 0 PC 1 RT-AC68U-Pri 2 10.132.88.1 3 68.11.12.70 4 68.11.14.82 5 dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134] 6 * * * Computing statistics for 125 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 PC 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% RT-AC68U 2/ 100 = 2% | 2 8ms 3/ 100 = 3% 1/ 100 = 1% 10.132.88.1 0/ 100 = 0% | 3 9ms 2/ 100 = 2% 0/ 100 = 0% 68.11.12.70 0/ 100 = 0% | 4 9ms 2/ 100 = 2% 0/ 100 = 0% 68.11.14.82 98/ 100 = 98% | 5 --- 100/ 100 =100% 0/ 100 = 0% dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134] Trace complete. ========================================================= C:\WINDOWS\system32>pathping www.news.google.com Tracing route to news.l.google.com [216.58.218.142] over a maximum of 30 hops: 0 PC 1 RT-AC68U-Pri 2 * * 10.132.88.1 3 68.11.12.68 4 68.11.14.80 5 dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134] 6 209.85.172.68 7 * * * Computing statistics for 150 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 PC 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% RT-AC68U-Pri 4/ 100 = 4% | 2 8ms 4/ 100 = 4% 0/ 100 = 0% 10.132.88.1 6/ 100 = 6% | 3 9ms 10/ 100 = 10% 0/ 100 = 0% 68.11.12.68 1/ 100 = 1% | 4 10ms 11/ 100 = 11% 0/ 100 = 0% 68.11.14.80 89/ 100 = 89% | 5 --- 100/ 100 =100% 0/ 100 = 0% dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134] 0/ 100 = 0% | 6 --- 100/ 100 =100% 0/ 100 = 0% 209.85.172.68 Trace complete. ====================================================================== C:\WINDOWS\system32>pathping 52.87.175.82 Tracing route to ec2-52-87-175-82.compute-1.amazonaws.com [52.87.175.82] over a maximum of 30 hops: 0 PC 1 RT-AC68U-Pri 2 10.132.88.1 3 68.11.12.68 4 68.11.14.80 5 dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134] 6 52.95.218.92 7 176.32.124.187 8 176.32.125.159 9 * * * Computing statistics for 200 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 PC 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% RT-AC68U-Pri 4/ 100 = 4% | 2 8ms 4/ 100 = 4% 0/ 100 = 0% 10.132.88.1 2/ 100 = 2% | 3 8ms 6/ 100 = 6% 0/ 100 = 0% 68.11.12.68 5/ 100 = 5% | 4 9ms 11/ 100 = 11% 0/ 100 = 0% 68.11.14.80 89/ 100 = 89% | 5 --- 100/ 100 =100% 0/ 100 = 0% dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134] 0/ 100 = 0% | 6 --- 100/ 100 =100% 0/ 100 = 0% 52.95.218.92 0/ 100 = 0% | 7 --- 100/ 100 =100% 0/ 100 = 0% 176.32.124.187 0/ 100 = 0% | 8 --- 100/ 100 =100% 0/ 100 = 0% 176.32.125.159 Trace complete.