This is how COX cheat its customers
We always think we are given what we paid for. False. Most customers do not know how to check and confirm they are given the speed they paid for. and cox use that to cheat and steal their customer Here is an example, I pay for a 50Mb, however Cox speed tester detect that I haveESSENTIAL 30 with 30Mb speed. and after taking the test it shows a speed of 16Mb here is a picture of my speed test indicating that I am on a 30mb plan and saying my speed is 16Mbhttps://imgur.com/lu2jlcJand here is a picture of my plan saying I am in a 50Mb speedhttps://imgur.com/KpEP7AD1.8KViews0likes6CommentsCox cheating it customers.
I never ever got the internet speed I paid for, I am always pushed to get a higher and higher speed but COX deliver a 3rd world country like internet. currently paying for a 50MB speed but all I get is 2MB of download. many people have been complaining about this issue and nothing was done and after speaking with the support many time it sound like cox is just cheating its customers because they know the majority of them don't really know what's a 50MB speed looks like or check their internet speed so they get away with it.1.5KViews1like6Comments
Getting wallet penetrated by Cox
I selected a pkg to sample the Advanced TV Super Mix 49.00 mo trial escalating to 75.00(est) after 3-6 months. Since our basic starter pkg was 70.00 est I figured we might as well check out another 150+ channels for a few months before the reaming resumes. We saw the (double your internet speed for 5.00) offer, so I had that added as well. We have been paying 75.00 for the basic/essential pkg for over 15 years now and it looked like a chance to check out the additional line-up without having to pay extra (at least for a few months) We did have to get a new box for our second set but even with the extra 9.00 it wasn going to cost anymore than our current bill (for a few months). Wrong!!!!! They moved us to the new retail rate 134.00 immediately. When I talked to the rep. I get told - What special offer? Prove it.Like I've got some scheme to create a pkg that doesnt exist. Does anyone else have a **** story and/or how did you deal with it? Thanks1.9KViews0likes1Comment
