Tag:"cancel internet" | Cox Community

BEWARE of Cox swindling more money out of you.
My credit card was canceled due to fraud. I quickly switched numbers on my account and my bill was paid with the correct card on time. It was not late. I was charged a $30 returned payment fee. This is nonsense. There is no returned payment fee incurred from the financial institution when a credit card is canceled or expired. This charge on my account is ridiculous. Of course if you try to talk with customer service and its not about how you want to add products or spend more money with them the call wait time is ridiculous and the live chat online conveniently doesn't work/is buggy. Such an awful company with retched customer service. My building has free wifi and its sketchy but worth cancelling my account. Good riddance.
DanOmaha14 6 months ago Place Internet
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Canceling Service
If I am to cancel my service, will I be charged when I restore that same service? I can no longer afford the bill and can not afford to suspend me service either. I am going to have to cancel but I wonder, what I will be charged when I can reinstate my service?
pixie64 5 years ago Place Internet
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JUST ORDERED CENTURYLINK - Goodbye Cox and Packet Loss Issues
Cox Team - You're officially being fired! This move is a direct result of your failure to remedy gross packet loss issues. I and many others did our part to help solve the problem - actually far beyond what's normally expected of customers. I've spent countless hours of my personal time on the phone, forums, running tests, talking to techs, swapping equipment, etc. all because I wanted to help fix the issue and remain a customer, after all I've been a loyal one for 12+ years. Most depressing thing about this situation is Cox's response - "It's not on our end." You see, regardless of what the true technical issue may be or where it truly resides, Cox ISthe "internet" to the end user. The technical components you leverage to provide services are not your customers concerns. Fact of the matter is your service, and it's been proven, is part of the problem, thus is your responsibility to work to correct, through whatever means necessary. I'm a manager in IT and this concept is not rocket science. I hope this continues to be a thorn in your side and I strongly urge customers who are experiencing this issue to jump ship and impress upon Cox's upper management that this IS a problem and it's not going away. I've included below a ton of documentation to illustrate how rampant this issue is for everyone out there. Forum Posts: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21713/cox-fortnite-packet-loss---customers-please-read- MY PERSONAL RECAP http://www.dslreports.com/forum/r32118471-CA-Fortnite-Packet-Loss-on-West-Coast-Servers-Southern-California http://www.dslreports.com/forum/r32113456-Horrible-packet-loss-for-games-like-Fortnite-COX-Communications http://www.dslreports.com/forum/r32136875-What-is-acceptable-packet-loss http://www.dslreports.com/forum/r32135334-Gigablast-Evening-packet-loss-after-Gigablast-upgrade http://www.dslreports.com/forum/r32093285-AZ-Packet-Loss-in-First-and-Second-Hops http://www.dslreports.com/forum/r32087813-OK-weird-packet-loss-issues-techs-say-there-is-nothing-wrong http://www.dslreports.com/forum/r32108838-PHX-Packet-Loss-via-Level-3 www.dslreports.com/.../r32045842-AZ-Packet-loss-Chandler forums.cox.com/.../high-ping-spikes-and-packet-loss https://www.reddit.com/r/CoxCommunications/comments/8y2eci/upstream_packet_loss_phoenix/ https://www.reddit.com/r/FortNiteBR/comments/94cw0p/packet_loss_information_and_how_to_fix_lag/ https://forums.cox.com/forum_home/internet_forum/f/internet-forum/19622/consistent-packet-loss https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21756/fortnite-packet-loss---cox-vs-verizon-lte https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21288/severe-packet-loss-upload-to-amazon-web-services-fortnite https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21209/cox-ruining-fortnite-and-live-streaming-experience-with-packet-loss https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21794/packet-loss-gaming-and-cloud-connections forums.cox.com/.../packet-loss-with-current-route-to-lotro-gls https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21455/santa-barbara-ca---significant-packet-loss-in-route-to-netflix https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21663/fortnite-packet-loss twitter.com/search Video Evidence: https://www.youtube.com/watch?v=5Tx9MO2aAsQ https://www.youtube.com/watch?v=itzhCKiqpkQ&t=362s https://www.youtube.com/watch?v=MPs3LaQgFhk&t=57s https://www.youtube.com/watch?v=3vLLSYGzsB8&t=43s https://www.youtube.com/watch?v=uLv0beSLdD8&t=3s https://www.youtube.com/watch?v=iaqDq1IlQVs&t=531s https://www.youtube.com/watch?v=loG2tLRw4CE www.youtube.com/watch
402PrimeTime 6 years ago Place Internet
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2likes
6Comments
Transfer account
I am moving to Texas where I don't plan on having Cox. I want to transfer the account I have in my name to my roommate (we share it anyway), however, I don't have a phone. How can I get this done? Or shall I just cancel the account and let him start a new one? I don't want him to have to pay that start-up cost when it's already working.
darris 11 years ago Place Archives
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Internet download speed
I am paying for Cox High Speed Preferred internet which states it has up to 18mbps download speed. However, I have been testing my download speed weekly for the past three months and never get above 2.9. Can anyone tell me why this is happening? I use 2wire.com for my tests.
mjgh06 11 years ago Place Archives
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How do I reset network name and set a password?!
I am ready to cancel my internet service. This is ridiculous. Iunplugged my router and such in order to movefurniture. Now that I have plugged it back in, the network name is reset and just says "Network 2" andit is unseccured.Using the extremely NOT user friendlyCox Help site is not helping.. Thanks for any help
How_To_Reset_Ne 11 years ago Place Archives
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Bogus e-mail heads up
I'm posting this more or less as a public service and to let security at Cox know that this is going on. I received the following e-mail today. I have verified that it is bogus, but since it does have its own website support at an address that could look convincing (i.e. http://coxcommunications.webs.com/) and they request e-mail replies, this could fool people. This was also not caught by my spam filter, but to reiterate, THIS IS NOT GENUINE: From: Cox Communications Webmail <upgrade.acc@yale.edu> Date: Thursday, April 18, 2013 10:01 AM To: Recipients <upgrade.acc@yale.edu> Subject: Dear Email User: Size: 3 KB Dear Email User: Cox Communications Webmail regret to announce that we would be making some scheduled vital maintenance and significant upgrades to the Cox Communications Webmail system. During this process, you might experience some login problems while accessing your account. A much needed Security Update and maintenance is to be carried out shortly. All Users are hereby, required to participate in our simple maintenance process and security test. Email Termination or Cancellation of Service: Cox Communications Webmail Users are advised to participate in this process. Failure to do this is a violation of our Security Terms and would prompt the Termination or Cancellation of Service of such User account and User Email address. Please,ensure your email participates in this update process. What To Do? To carry out this maintenance and participate in this process, simply click on the access link below and follow the simple instruction. [MODERATOR EDIT: REMOVED PHISHING URL] Reply now to avoid account termination and service suspension. NOTE: Reply back to this email for further guide towards completing this process. © 1998-2013 Cox Communications, Inc.
hoodoo_man 12 years ago Place Archives
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keep my e-mail account if I cancel my e-mail account?
Needless to say I've had it with slow service and no service so looking into switching. I have a TON of stuff saved on my account and want to know, if I shut down my cox account for my internet can I still use my cox e-mail, or do I have to pay to keep it?
whaleyf 12 years ago Place Archives
16KViews
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7Comments