Cox On Demand is down for all Tivo Users Nation wide
My self and many others on Tivo Community Dot come are reporting everyone is getting V205 errors when accessing Cox on Demand. This is happening at ALL Cox Systems Nation Wide. It is like the On Demand Servers are down. This has been going on for a week now. It is not possible watch Cox on Demand. Could someone at Cox please check the Cox ON Demand servers for Tivo, they are a separate feed. Also please work with Tivo to get this fixed. Hitting Watch now several times does not work, that used to be the work around, almost like the server connection was slow or not in queue yet or was powering one. Now nothing works. Us Tivo users do Pay for the Advanced TV package to get the On Demand Service (it is advertised on the Office Cox Tivo Bolt Web Page and in the Advanced TV service package) More Info/BackGround 1. We have the Cox On Demand App or Landing as Cox likes to call it. 2. We all have the proper flags set on our cable cards, this is confirmed, plus if we did not the App would not show on our menus. 3. It looks like it trying to load the video but then it gives the error. This happens on all Movies and TV shows. 4. On Demand is advertised on the Office Cox web site, here is the URL, yet it has been down or broken a lot since its release, almost like no one cares about the Thousands of Cox Tivo customers. A search on the Tivo Community web site shows mass amounts of issues. here is the URL were Cox advertises COX ON DEMAND with the TIVO https://www.cox.com/residential/special-offers/tivo-bolt.html Personal Comment on the issue: it is almost to the point where we should get a discount on our bill for the lost service if it can not be fixed soon. Please help33KViews0likes71Comments
Seeking Help With HDHomerun Prime, Moto Cable Card, Moto TR
Using a new HDHomerun Prime with latest FW/SW with Windows 7 Media Center. Already ran Digital Cable Advisor to enable the PC to receive digital cable. After installing SW abd setting up the HW called COX customer support to get the cable card setup. Gave them the pertinent info and after some time they said it was done. However I found I was only getting a small subset of the channels I subscribe to. Mainly the locals both SD and HD. I suspect that it is the channels that are clear/unenctypted. Using the HDHOMERUN utility to scan for channels had the same result as trying to tune the channels through WMC. Looking at the log file, when I change to a channel I get a message logged like: Tuner1: vchannel 2009 (789MHz-3) access = subscribed But for the channels I am not receiving WMC gives a message that I need to subscribe to the channel to view it and the HDHOMERUN log file shows access = not-subscribed I have tried calling customer service but they seem to lack the experience with cable cards to trouble shoot the problem further than "Unplug your TiVo..." I tried them again this morning and the first person put me on hold and I was disconnected. The second person had me unplug the HDHOMERUN, again. And then reloaded the cablecard firmware. The result of this is now I don't even get the channels I was getting. Trying to tune to one of the channels I did get gives a message in WMC with the card ID and data info and says to contact the cable provider. The HDHOMERUN log file shows a message that the channel is subscribed to and then another message following it that the status is not-subscribed. Here is the logfile from booting the HDHOMERUN and when the Cablecard FW was reloaded and then trying to tune channels. The one thing that stands out is that the card validation status shows none and the logfile shows validation needed. 19700101-00:00:00 System: reset reason = power on 19700101-00:00:00 CableCARD: USB device 07B2:6002 connected 19700101-00:00:00 CableCARD: Tuning Resolver connected 19700101-00:00:01 CableCARD: M-CARD inserted 19700101-00:00:02 CableCARD: Tuning Resolver downstream status: success 19700101-00:00:02 CableCARD: Tuning Resolver upstream status: success 19700101-00:00:02 CableCARD: Tuning Resolver authentication status: success 19700101-00:00:02 CableCARD: Tuning Resolver operational status: ready 19700101-00:00:04 CableCARD: Motorola card (0000:0625) 19700101-00:00:04 CableCARD: authentication status: authentication in progress 19700101-00:00:04 CableCARD: authentication status: authentication success, validation needed 19700101-00:00:18 System: network link 100f 19700101-00:00:19 System: ip address obtained: 192.168.11.8 / 255.255.255.0 20140424-16:42:36 CableCARD: time changed from Thu Jan 01 00:00:20 1970 to Thu Apr 24 16:42:36 2014 20140424-16:42:48 CableCARD: Tuner2: vchannel 2030 (663MHz-1) access = not-subscribed 20140424-16:43:02 CableCARD: Tuner2: vchannel 2029 (465MHz-2) access = not-subscribed 20140424-16:43:43 CableCARD: Tuner2: vchannel 2030 (663MHz-1) access = not-subscribed 20140424-16:43:56 CableCARD: card indicated fatal error or firmware upgrade (ccio_detect:214) 20140424-16:43:56 CableCARD: technical error 0 (ccio_detect:215) 20140424-16:43:56 CableCARD: message: A technical problem is preventing you from receiving all the cable services at this time. Please call your cable operator and report error code 161-0 to have this problem resolved. 20140424-16:43:56 CableCARD: M-CARD reset 20140424-16:44:00 CableCARD: Motorola card (0000:0625) 20140424-16:44:00 CableCARD: authentication status: authentication in progress 20140424-16:44:00 CableCARD: authentication status: authentication success, validation needed 20140424-16:46:00 CableCARD: Tuner2: vchannel 2031 (495MHz-2) access = not-subscribed 20140424-16:46:36 CableCARD: Tuner2: vchannel 2029 (465MHz-2) access = not-subscribed 20140424-16:47:39 CableCARD: Tuner2: vchannel 2022 (111MHz-1) access = subscribed 20140424-16:47:39 CableCARD: Tuner2: vchannel 2022 (111MHz-1) access = not-subscribed 20140424-16:47:39 CableCARD: message: /get_cc_url?CableCARD///cp/auth 20140424-16:48:31 CableCARD: Tuner2: vchannel 2009 (789MHz-3) access = subscribed 20140424-16:48:32 CableCARD: Tuner2: vchannel 2009 (789MHz-3) access = not-subscribed 20140424-16:48:32 CableCARD: message: /get_cc_url?CableCARD///cp/auth I explained this to the CS rep but he said there was nothing he could do but send someone out. There appears to be some great technical support available on this forum so I am hoping to trouble shoot and resolve the problem here. I would at least like to narrow it down so I know it is not a problem with something I am doing before sending out a technician. Other relevant(?) status: Status Card Authentication success Card OOB Lock success Card Validation none Tuning Resolver ready System Status Hardware Model HDHR3-CC Firmware Version 20140405beta1 DTCP-IP DTCP 1.7-SD20130219 WMDRM-NDT WMDRM 10-SD20130219 Memory Report 64 MB SDRAM, 2 MB Flash Power Status Active Boot Status Booted Device ID 131B6C59 MAC Address 00:18:DD:31:B6:C5 IP Address 192.168.11.8 Subnet Mask 255.255.255.0 CableCARD ID:000-081-082-920-0 Host ID:064-320-564-313-0 Data:031-480-937-05 UnitAddress:000-00810-82920-175 Card S/N:MA1246ET0400 eCM MAC:Unknown Host MAC:00:18:DD:31:B6:C5 Host Type:One-way CableCARD Status Card Manufacturer Motorola Card Authentication success Card Validation none 3DES encryption supported OOB Frequency 75.250 MHz OOB Lock 2.048 Mbps Signal Strength 100% (2.0 dBmV) Signal Quality 100% (39.4 dB) Channel List tuning-resolver Tuning Resolver Status Authentication success Downstream success Upstream success Operational Status ready User Inactivity 0 minutes Any help would be appreciated!21KViews0likes44CommentsBroadcast HD digital channels (Clear-QAM)
Found the following response to a question about channels and would like to ask a question related to it: "Cox does not provide a listing of the Clear QAM Digital channels. There are only a handful anyway and Cox is constantly changing the channel numbers. Without an HD STB or Retail CableCARD device all you get are the Local HD channels, available Analog, and a few Clear QAM Digital" OK, I would like to know why COX does not publish a list of channels that clearly states which ones require cable box or CableCard device and which ones don't? It is also interesting that to get most cable services requires some type of decryption device which usually have HDMI (or other non-coax) connection to display device (TV or monitor). So the TVs we buy have television tuning circuits that we don't use (if using the HDMI input). Comparable computer monitors could be used as display (HDMI-DVI converters are cheap) but on average cost more. What is wrong with this picture?18KViews0likes7Comments
Hdhomerun Prime only seeing local channels.
In live in Omaha, NE. I only have Cox Starter TV, but wanted to at least get TLC and TBS in HD (I don't like having to zoom up all the letter boxed shows on the analog channels). I got an Hdhomerun Prime to use with my Windows 7 Media Center PC, and picked up a cablecard & tuning adapter at a Cox Solutions store. I called the Cox's cablecard support. They said they activated the cablecard and it shows that it's successfully paired with my tuning adapter on their end. However, my Media Center PC still claims the cablecard isn't activated, and when I try to look at the Pairing Status on the Hdhomerun, it says I still need to call the cable company. When I do a scan, it only lists the local channels, Univision and QVC in HD... Doesn't list TBS or TLC HD at all (I'm looking for channels 1025 & 1027). Any suggestions besides continuing to call tech support? It'd be nice if I could get the problem taken care of myself or over the phone, as scheduling a time to have a tech come out would be difficult for a couple weeks, and it'd be nice to find a solution sooner rather than later. Thanks for any help or guidance. If I need to clarify anything more about my setup, let me know.Solved14KViews0likes17Comments
"Subscription Required..." WTF?!
Stop me if you heard this. For over 2 years, I've had a Ceton card paired with a Cablecard using Windows Media Center (win 7). No problems. Then today I can no longer view standard or premium channels because of the dreaded "Subscription Required" error message. Clearly, my bill is up to date. Restarted my HTPC and Tuning Adapter. Same. Restarted again. Same. Diagnostics on the Ceton card says everything is fine, but no channels list is available. What gives? Anybody else having the same problem?Solved14KViews0likes4Comments
Minibox Effectively Precludes Recording by Customer-Owned DVR
When Cox went all-digital, I lost the ability to record the shows I want to watch on my own device. Three years ago, my monolithic "cable-ready" JVC CRT television died. I replaced it with a $1000 Panasonic Viera TC-L47E50 Smart TV which enabled me to watch true HD. I also upgraded from recording shows on my trusty Thomson ProScan PSVR70 VCR to a $350 Magnavox MDR537H DVR/DVD player with both analog and digital tuners and 500-GB hard disk so that I could record the HD shows in HD resolution. I never needed a set-top box, simply plugging the coax cable into my TV and recording device. All worked just fine: I was able to record the shows I wanted to watch, and watch them when I wanted to, at an amortized cost of $10/month (and falling). That is, I was able to do so until Cox went digital. With the unwelcome appearance of the so-called Minibox, I've lost that capability. Now, as others with the same equipment have posted to the Cox forums, it is impossible to schedule the Minibox-connected (via coax cable) DVR to record shows due to the Minibox's incompatibility with the DVR. The Minibox simply cannot switch channels in accordance with the scheduling function of the DVR. And as others, and Cox, have posted, it can only record the last channel to which the Minibox was set. The resulting quality for playback is terrible. This "workaround' simply is not a practical, valid solution. It is wholly, totally and completely unacceptable. As another customer posted, this situation constitutes breach of contract since I signed a 2-year agreement with Cox stating that I would pay a rate and they would provide me with TV -- the same TV I'd been receiving, in its (then) current form, with its current capabilities. But beyond this breaking their promise of service, "what is the remedy?" -- as same customer demanded -- since digital with encryption is a done deal. If I'd known that this was what was in store for me in the near future, I never would have signed a long-term agreement with Cox. So I've learned my lesson here. With its myopic digital implementation (really: did anyone at Cox, when planning its digital rollout, consider customers who record using their own devices? I was surprised to find from postings to Cox forums that many customers were still recording shows with tape-based VHS VCRs! These customers are similarly out of luck), Cox has effectively stripped me and other customers of our own capacity to record and play back programs we want to watch. Further, by forcing use of the Minibox, I cannot use all the wonderful features built into the $1000 Panasonic Viera SmartTV since the TV's native functionality is only accessible via the TV's remote, not the MInibox's remote. The reason I use a cable TV company is because I have no other cheaper alternative. Because of my neighborhood's topography, I cannot receive over-the-air high definition (OTA HD) transmissions of local or broadcast channels which carry the shows I want to record and watch. The only other non-satellite provider in my area is Verizon, but they definitely don't support customer-owned DVRs. I haven't investigated satellite-based options yet, but maybe I'll have to. Okay, Cox: I need to be able to record the shows I want to watch in an unattended automated manner for playback. So what are my solutions, Cox? I'm sure I can rent a DVR from you -- so how much more is that going to cost me? What are the other alternatives? Can I purchase a DVR from a vendor like cableboxandmodem.com and use a cablecard? How much is the cablecard rental? Would this latter approach enable me to ditch the minibox? There was a time -- during my life, even -- when one could purchase a decent color TV for $150, plug in the power cable, throw up the antennae, and you got TV! A VCR could be had for another $100, and you didn't need a PhD in electrical engineering to connect it to the TV to record and playback your favorite programs whenever you wanted. After the initial layout, the price was what a kWhr of electricity cost for as long as you watched the TV. Forcing people to pay for what was free is a recipe for alienating, and losing, customers.13KViews0likes19CommentsHDHomerun Prime missing channels
I moved from Florida and used HDhomerun prime successfully for a few years and due to work moved to Arizona. I had a tech out to install the cable card due to the home installation not receiving a signal. He got it up and running, but I'm still missing a lot of channels that I'm supposed to get. Both the signal strength and signal quality are at 100%. Any ideas? Thank you, Dave10KViews0likes12Commentsmotorola mtr700 tuning adaptor firmware 4 updates outdated
I've been trying unsuccessfully for two weeks to get my tuning adapter firmware updated. A technician was supposed to come out and look at it, but he called before showing up and said that he doesn't have a clue and that their wasn't a lead tech in the area to help out. Because of this he wasn't going to bother showing up. He said he would get back to me when they figured it out. Guess what? I have yet to hear back from him. I also sent an email to technical support. They replied that they would forward the issue to the field specialists. It's been a week.......... From what I understand the firmware should get pushed out from the head end once the TA is hooked up. The people at Ceton (I'm using a ceton infinitv6 tuner card) agree with this and told me to contact Cox concerning the issue. Which I have done. The responses I get or lack there of is a bit concerning. Why is it that another company can tell me what the problem is, but Cox cannot? So, I'm stuck with an mtr700 that is running firmware version 1.33. I would like to have 1.36 or 1.37 so that the device will support 6 tuners. Anyone have any suggestions?9.8KViews0likes10Comments
HD Homerun Prime only receiving ClearQAM
Hello all, I have read through some of these posts and I think I have an issue that I could definitely use some help with. I am able to receive Clear QAM from Cox in San Diego. I cannot get anything else. Here's my status messages for my problem. I just don't see what the problem is though. Please help. Summary Card Authentication success Card OOB Lock success Card Activation success Tuning Resolver ready Tuner 0 Channel 489.000 MHz Tuner 1 Channel 999.000 MHz Tuner 2 Channel none System Status Hardware Model HDHR3-CC Firmware Version 20130328 DTCP-IP DTCP 1.7-SD20130219 WMDRM-NDT WMDRM 10-SD20130219 Memory Report 64 MB SDRAM, 2 MB Flash Power Status Active Boot Status Booted Device ID 13163513 MAC Address 00:18:DD:31:63:51 IP Address 192.168.1.127 Subnet Mask 255.255.255.0 CableCARD Status Card Manufacturer Cisco Card Authentication success Card Activation success 3DES encryption supported OOB Frequency 74.250 MHz OOB Lock 1.544 Mbps Signal Strength 100% (0.5 dBmV) Signal Quality 100% (33.9 dB) Channel List tuning-resolver Tuning Resolver Status Authentication success Downstream success Upstream success Operational Status ready User Inactivity 6 minutes Tuner 0 Status Virtual Channel 2 USA Frequency 489.000 MHz Program Number 7 Authorization unspecified CCI Protection none CGMS Protection none Modulation Lock qam256 PCR Lock none Signal Strength 95% (-3.5 dBmV) Signal Quality 100% (36.2 dB) Symbol Quality 100% Streaming Rate none Resource Lock 192.168.1.115 Log 19700101-00:00:00 System: reset reason = headend reset command 19700101-00:00:00 CableCARD: USB device 05A6:0008 connected 19700101-00:00:00 CableCARD: Tuning Resolver connected 19700101-00:00:01 CableCARD: M-CARD inserted 19700101-00:00:01 CableCARD: Tuning Resolver downstream status: success 19700101-00:00:01 CableCARD: Tuning Resolver upstream status: success 19700101-00:00:01 CableCARD: Tuning Resolver authentication status: in progress 19700101-00:00:01 CableCARD: Tuning Resolver operational status: initializing 19700101-00:00:02 CableCARD: Tuning Resolver authentication status: success 19700101-00:00:02 CableCARD: Tuning Resolver operational status: ready 19700101-00:00:03 System: network link 1000f 19700101-00:00:04 System: ip address obtained: 192.168.1.127 / 255.255.255.0 19700101-00:00:06 CableCARD: Cisco card (0103:0001) 19700101-00:00:11 CableCARD: authentication status: authentication in progress 19700101-00:00:11 CableCARD: authentication status: authentication success, activation success 20140123-05:21:09 CableCARD: time changed from Thu Jan 01 00:01:46 1970 to Thu Jan 23 05:21:09 2014 Please look through all of this and let me know what you think. I'm stumped. Been on the phone all day with Cox and they have been helpful, but they are stumped too, I think.Solved5.4KViews0likes7Comments