Tag:"cable box failure" | Cox Community

Factory Reset EVERY night!?!
I seem to be living in the movie "Groundhog Day". Every day this week we are faced with the same issue. To begin, the old DVR box was giving us a lot of trouble with playbacks. Took it in Saturday and swapped it out. Easy Peasy right? Wrong. Got home and hooked up new box....nothing. No signal to the TV from the box. Of course technical assistance (really should come up with a better name for them) explained how it HAD to be my HDMI cable (because that's what the paper told her to say). Too late by now to get back and get another....no cable for weekend. Took box to store Monday afternoon and swapped again...assured there would be no issues. Got home and plugged it in and went through all the set-up and voila...we have cable. Problem solved? Not by a long shot. Wake up Tuesday morning and put TV on....nothing. Go to main box...nothing. No cable for tuesday either. Tech (who had been scheduled earlier) is to be there that afternoon. He walks in, looks at it and fixes it with just a few quick swipes of his hand. Explains to me when they put in some information into system they made a mistake and it tells the system to shut down the box when the update runs at night. So now it's fixed, right? Wrong! Same exact thing happened last two nights. Every morning i have to reprogram the main box just like it came out of the box from the factory. Only thing i get when I call in is "SORRY" and we can send a tech out. Already did that and he siad it was a problem with the office. I did get them to refund me for the days I was either without cable or have to fix their equipment. Really interested to hear the reply to this.
Eddie_T 2 years ago Place TV
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Youtube App stopped working in Contour 2 TV Box
This morning when I turned on my television to access the Youtube app on my Contour 2 TV box it will take me to the Youtube icon on the internet, but once it is finished downloading to open up the service the TV screen just goes black and nothing shows up. All of the other Apps like Netflix etc are working, just the Youtube App is dead. What is going on with this. It was working fine last night. I am nowhere near exceeding my monthly usage which I never exceed. I unplugged all of my equipment, TV, Contour 2 box, my Panoramic wifi router and it did two resets and it the Youtube App is still not working on my TV. Does anyone have a fix or suggestions. One other thing, Cox continues to made all sorts of settings changes with my phone service, security service, but they never notify me of any of the changes and then I find out that the changes are affecting my services such as receiving blocked number calls which I never had turned on, but Cox turned it on without telling me. My doctors and research staff could not make calls to my home using their blocked numbers because Cox turned on the blocked numbers service without telling me. I have several other similar examples of other settings changes being done remotely by Cox without my permission.
JamesDH 5 years ago Place TV
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Data Transfer
I think my cable box (Motorola DCX3400-M) is dying. It is noisy and needs to be reset frequently. How can I transfer the content stored on it to a new cable box?
pjzz 10 years ago Place Archives
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DVR resets itself once/twice an hour
Hello, My DVR has started resetting itself. It makes a clicking noise and then DVR display panel goes blank, says "boot," goes blank again, displays the time as 12:00, and then displays the correct time. I'm not sure how or why it is doing it, any suggestions? Thanks!
ljpratte 11 years ago Place Archives
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Contour Not As Much Fun As It's Hyped Up To Be
The Contour boxes are not as user friendly as the regular HDTV recorders. There is not an option to click on a show that is currently playing and search for future episodes to record. You must go to search and type in the name to search. Every. Single. Time. You. Want. To. Search. Something. This alone makes for a bad experience if you're used to the ease of the "old" HDTV recorders. I love the ability to add users and customize the experience. I LOVE, LOVE, LOVE being able to record 6 shows at one time, but there are still some user interface issues that should be addressed before Cox gives these out to customers without a warning. The warning being: Your whole experience is about to change, for good and bad. My husband is not techie and the Contour experience is definitely different from a "normal" TV user's way of recording, watching, handling the DVR List, and search and save options.
Wendi 11 years ago Place Archives
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cable box not turning on
I just rearranged my living room. After plugging all my cables back in on my TV, Cable box, and Cable modem, the cable box is not turning on. I checked to make sure all the cables and wires are all in the right place. I checked to make sure the outlet I plugged it into is working and it is. My wifi is working no problem but the cable box looks like it's not getting any power. There is no time displaying on the cable box. Any suggestions?
Laura_C 11 years ago Place Archives
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Every Channel is showing off line
I am getting the guide information for each channel, but no channel content. The other TV in the house is getting all the shows, so I know I have a signal
deepercaves 11 years ago Place Archives
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cable box resets and reboots itself about every 5 minutes
My cable box clicks, and the reboots itself about every 5 minutes. Can anyone explain this or should I just exchange for a new one?
wesmith 11 years ago Place Archives
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Cable Box Explorer 8240HDC EXTREME ISSUES
I've had Cox cable and internet now for a little over a month and am COMPLETELY unhappy with the service I am receiving and paying for. The internet is perfect and fast, but the cable is an entirely different story. Almost every single hour, exactly 60 minutes, the cable is completely unwatchable. The picture will just freeze over and over, or continue to loop the same 10-15 seconds of a show, or just black out all together. I'll get online, order a signal reset and wait for it to boot back up, then 1 hour later it is doing the EXACT same thing. I have called Cox, spoke with technical support, followed all instructions to the T. I even went as far as removing the cable splitter and replacing all cables. I agreed to a 2 year contract with you Cox, but I will NOT continue to pay for such sub par service, no matter what. I have emailed Cox multiple times, called them multiple times, yet still no resolution. This is hands down some of the worst customer service I have ever seen before. If someone is paying $100 a month for services, they better be getting their money's worth! It has gotten to the point where I would much rather watch Netflix or rent a redbox as opposed to watching this ridiculous excuse for television. If anyone else has been having these issues, please respond and tell me if resolution was reached! I am in San Diego, CA if that helps.
jbrickk 11 years ago Place Archives
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Whole Home DVR Issues
When I set up a recording on my Whole Home DVR it will work fine "unless" I happen to tune into that channel at any point during the recording. if i do that it will not record correctly and also will not let me rewind it. It acts as if i never set up recording on it but still lists the show(s). For instance I had the Voice set up to record followed by The Blacklist and was surfing through channels and went to that one right as the voice ended and The Blacklist started. Both recordings were not accessable from then on and came up with errors. This happens to any program I am recording if I happen to tune to that channel. So there is no way to switch to watching it as it records from the beginning as stated in the ads. is this a box issue or a cox issue or ???
Brianf1967 11 years ago Place Archives
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