TV going blank at random and sometimes re-appearing, sometimes not
I have never joined a forum in my life, but am totally frustrated by Cox for the last year+. I have a "new" cable box (which in Cox's world, Ibelieve means it is under 5 yrs old), the Explorer8642 HDC. This is the 3rd box tried in a series of replacement boxes. 13 yr customer that didn't have many problems at all for like 9 or 10 years. Then suddenly our black Motorola box (10 yr old box/technology?) started to intermittently stop sending a signal to the TV. We'd be watching a show and it would go blank. Sometimes after sitting there, it would pop back up after a minute or two or three. Sometimes I would have to pull out plug and let it do it's boot-up thing. Got a replacement, same type box and after a short period of time, low and behold, same behavior. Was told they "know about some issues like that". Weird thing about it is, that if we were recording something and watching at same time when it happens, it seems to record the show right through these dark periods. Leads me to believe that it's definitely not a problem of the signal not coming down the cable into my home, but rather it's just not sending signal to TV during this time. To placate me Cox told me to get the "new" all home box and just use itfor the one TV. They would graciously waive the $60 install fee (which wound up on my bill in $20 increments until I noticed). They brought the new box out, but it wasn't the petit little high tech box in the showroom, it was a huge clunker that was obviously somewhat old(but hey they weren't charging me for this tech upgrade, so I didn't complain). Seemed to work ok for about 2 months, but then here we go again. My last hour long tech phone call got a great guy who seemed to really invest himself into fixing my problem and he had me ultimately go in and set the power off to "manual" which made a massive improvement....for about 3 weeks. Again this was a "known issue" with this box. I thought it might be heat related, so I pulled everything away from the box, but to no avail. Well, now here I am on a Friday night wanting to relax and unwind, but no real cable service. This makes me really begrudge the fact that my bundled Cox bill crept from $120 mo to about $200 since Nov 2011 (a 66% increase). I don't know where that additional $$ is going, but I do know it wasn't a capital expense for new, high tech cable boxes. Is anyone else having these intermittent signal interuptions? Is there hope out there for me of a lasting solution?15KViews0likes11Comments
DVR resets itself once/twice an hour
Hello, My DVR has started resetting itself. It makes a clicking noise and then DVR display panel goes blank, says "boot," goes blank again, displays the time as 12:00, and then displays the correct time. I'm not sure how or why it is doing it, any suggestions? Thanks!4.5KViews0likes4CommentsDVR and Cable TV Issue
My cable TV has been VERY inconsistent for about a week. Some TV stations will come in fine, and some I cannot even view. I have had between8and 10 DVR recordings fail. Sometimes rebooting the DVR will help. The internet has been unusable during this same timeframe. What could be the problem?4.4KViews0likes1Commentcable box not turning on
I just rearranged my living room. After plugging all my cables back in on my TV, Cable box, and Cable modem, the cable box is not turning on. I checked to make sure all the cables and wires are all in the right place. I checked to make sure the outlet I plugged it into is working and it is. My wifi is working no problem but the cable box looks like it's not getting any power. There is no time displaying on the cable box. Any suggestions?3.8KViews0likes2Comments
Is the system down in my area?
I'm not receiving picture, appears system is down. I'm in Lemon Grove. Was working fine last night and this morning I turned on TV and no reception. It did display a picture on and off several times for less than 5 seconds each time and then no reception nothing. Thanks, Phillip Atencio3.8KViews0likes1Comment
Cable Box Explorer 8240HDC EXTREME ISSUES
I've had Cox cable and internet now for a little over a month and am COMPLETELY unhappy with the service I am receiving and paying for. The internet is perfect and fast, but the cable is an entirely different story. Almost every single hour, exactly 60 minutes, the cable is completely unwatchable. The picture will just freeze over and over, or continue to loop the same 10-15 seconds of a show, or just black out all together. I'll get online, order a signal reset and wait for it to boot back up, then 1 hour later it is doing the EXACT same thing. I have called Cox, spoke with technical support, followed all instructions to the T. I even went as far as removing the cable splitter and replacing all cables. I agreed to a 2 year contract with you Cox, but I will NOT continue to pay for such sub par service, no matter what. I have emailed Cox multiple times, called them multiple times, yet still no resolution. This is hands down some of the worst customer service I have ever seen before. If someone is paying $100 a month for services, they better be getting their money's worth! It has gotten to the point where I would much rather watch Netflix or rent a redbox as opposed to watching this ridiculous excuse for television. If anyone else has been having these issues, please respond and tell me if resolution was reached! I am in San Diego, CA if that helps.3.2KViews0likes2CommentsContour Not As Much Fun As It's Hyped Up To Be
The Contour boxes are not as user friendly as the regular HDTV recorders. There is not an option to click on a show that is currently playing and search for future episodes to record. You must go to search and type in the name to search. Every. Single. Time. You. Want. To. Search. Something. This alone makes for a bad experience if you're used to the ease of the "old" HDTV recorders. I love the ability to add users and customize the experience. I LOVE, LOVE, LOVE being able to record 6 shows at one time, but there are still some user interface issues that should be addressed before Cox gives these out to customers without a warning. The warning being: Your whole experience is about to change, for good and bad. My husband is not techie and the Contour experience is definitely different from a "normal" TV user's way of recording, watching, handling the DVR List, and search and save options.3.2KViews0likes5Comments
Factory Reset EVERY night!?!
I seem to be living in the movie "Groundhog Day". Every day this week we are faced with the same issue. To begin, the old DVR box was giving us a lot of trouble with playbacks. Took it in Saturday and swapped it out. Easy Peasy right? Wrong. Got home and hooked up new box....nothing. No signal to the TV from the box. Of course technical assistance (really should come up with a better name for them) explained how it HAD to be my HDMI cable (because that's what the paper told her to say). Too late by now to get back and get another....no cable for weekend. Took box to store Monday afternoon and swapped again...assured there would be no issues. Got home and plugged it in and went through all the set-up and voila...we have cable. Problem solved? Not by a long shot. Wake up Tuesday morning and put TV on....nothing. Go to main box...nothing. No cable for tuesday either. Tech (who had been scheduled earlier) is to be there that afternoon. He walks in, looks at it and fixes it with just a few quick swipes of his hand. Explains to me when they put in some information into system they made a mistake and it tells the system to shut down the box when the update runs at night. So now it's fixed, right? Wrong! Same exact thing happened last two nights. Every morning i have to reprogram the main box just like it came out of the box from the factory. Only thing i get when I call in is "SORRY" and we can send a tech out. Already did that and he siad it was a problem with the office. I did get them to refund me for the days I was either without cable or have to fix their equipment. Really interested to hear the reply to this.3.2KViews0likes15Comments