Request $25 Deposit refund be credited to current bill cycle.
I returned the modem I was renting and was told the $25 deposit would be returned as a credit for next months bill. If possible, I'd like for the credit to be applied to this months bill cycle, which is due December 23. This isn't a priority or necessity, hence asking the form and not live chat. I'll probably call if I don't get help here by the 22.1.2KViews0likes1Comment
HIGH bill!!!!! Had 2 YEAR price guarantee... Laughable joke ...
Since having your service, I've been lied to repeatedly.. My bill continues to get higher, even though I was told my bill would be the same for TWO years!!! (Kept the recording as proof!) It hasn't even been a year and my price has gone up... I call in and complain, they 'fix it' (to what it should have been anyway!) next month same thing... and you want me to continue with your service??????? I don't think so!! Fix your problems with billing, follow through with what your employees are telling people, and maybe, maybe you might keep more customers and have a LOT less complaints to deal with...1.6KViews0likes2Comments
Self Activation kit fee
What is the self activation kit fee? On the website it says its mailed to you, but i never recieved anything and I installed everything myself with my own modem and all. No technician ever came out. I called cox but the rep I got didn't understand what I was talking about.4.7KViews0likes1CommentCan I change my billing due date?
Can I change my billing due date from the 1st of the month to the middle of the month? It works better for how I get paid and how I pay my bills and I am not sure Cox can do this because their biling charges are charged before the month, not after. Anyone know? Thanks18.5KViews0likes1Comment