Cox overcharged me for months, and getting help is extremely hard.
Here is the story. I ordered Cox Internet service in September 2023. When I placed the order, the month total charge shown to me was $54.99, after 3 discounts (1 - Fiber 500 mbps discount for 24 months $35, 2 - Panoramic wifi gateway discount for 24 months $14, Unlimited Data Plan discount $49.99). However, the first charge came out to be $139.99, including $50 deposit, i.e. Cox charged me $89.99 for the first month. Then Cox charged me $89.99 per month till Dec 2023. From January 2024 to April 2024, Cox charged me $90 per month. Essentially, Cox overcharged me by $35 every month. I figured that Cox did not apply the first discount as expected. During this period, I tried to contact Cox to have the issue resolved. I tried online chat, and called Cox customer service, visited local Cox office, sent email with supporting documents. I essentially tried everything I could think of but no one at Cox could address this billing issue. I encountered a somewhat rude customer account manager during my last call before having to terminate my Cox service. But the issue still remains.97Views2likes1Comment