Forum Discussion

NikkiLayne's avatar
NikkiLayne
New Contributor
2 months ago

Can't pay my bill! Now I have a late fee!

Literally EVERY time I have tried to pay my bill the last four weeks, both through the app AND the website, I have encountered errors and was told "We are experiencing technical difficulties. Please try again later."

Now I'm at risk of my internet service being interrupted, having late fees applied, and I have two months worth of my bill piled up! This is getting out of hand, and I'm honestly not sure I can take care of things in time. Especially since it STILL won't let me log in to pay my bill!

Please, I just want to pay my bill! Someone help!!

Billing issues
  • BrianM's avatar
    BrianM
    Moderator
    2 months ago

    Hi Nikki, 

     

    Please email our team at cox.help@cox.com so that we can take a closer look into your account for you. Please include a link to this thread and your home address.

     

    Thanks!