billing gouging

4 Topics

Unexplained price hikes and no customer support
In December, with no explanation, several vague charges ("premium support" and several "partial month" charges) were added to my bill resulting in an increase of 40%. Additionally, I call to have these explained and there is no support available, only a callback offered for late next week. Is this the "premium support" Cox is charging for? This is in addition to an already relatively expensive 1 gig plan I pay for with consistent upload speed of less than 10 mbps, thereby rendering my home office borderline unusable. This combination of unjustified price hikes on top of high prices, poor connectivity and non-existent customer service is unacceptable. It suggests either gross incompetence, unethical business practices or some combination of both. Perhaps, I will get a response on here as this seems to be my only outlet for immediate communication with the company. Does anyone at Cox care to reach out and answer some of my questions? Thanks
Jared_T 2 years ago Place Internet
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Cox has predatory payment fees.
Had an issue where my card got stolen, so my auto-pay failed. Got slapped with a $30 fee for a returned payment. Regular bill is $83.99/month. Pretty f'ing ridiculous to charge almost a 50% fee for returned payment. Also, it makes no sense. If someone has issues with their income, this fee makes it even harder on them, ***.
judagoat 3 years ago Place Internet
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Can you renegotiate your expired contract to keep the same price?
Billing
Robert_H_5 years ago Place Internet
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Why did my Internet bill go up almost 40% in 7 months time???
In December my bill was 53.99, now COX charges me 73.99 an increase of almost 40% in 7 months time (it went up last month). When I called they told me that their only competitor, CenturyLink, only offers 1.5Mbps here. They were right, and CenturyLink's site was wrong (it said 12Mbps before they fixed it). COX is using their virtual monopoly to gouge customers who have no choice other than no practical connection to the Internet. It's outrageous.
bk_inAZ 8 years ago Place Archives
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