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bk_inAZ's avatar
bk_inAZ
New Contributor

Why did my Internet bill go up almost 40% in 7 months time???

In December my bill was 53.99, now COX charges me 73.99 an increase of almost 40% in 7 months time (it went up last month). When I called they told me that their only competitor, CenturyLink, only offers 1.5Mbps here. They were right, and CenturyLink's site was wrong (it said 12Mbps before they fixed it). COX is using their virtual monopoly to gouge customers who have no choice other than no practical connection to the Internet.

It's outrageous.

billing gouging

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  • chris_c21's avatar
    chris_c21
    Contributor III

    Call Cox - this is a TECHNICAL support forum, not a place for billing/account related issues.

  • AllenP's avatar
    AllenP
    Valued Contributor

    My guess is your were on a 6 month promo deal and now you are paying full boat.  But, as Chris said, "CALL COX" this is a technical forum.

  • EdwardH's avatar
    EdwardH
    Valued Contributor
    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

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