HIGH bill!!!!! Had 2 YEAR price guarantee... Laughable joke ...
Since having your service, I've been lied to repeatedly.. My bill continues to get higher, even though I was told my bill would be the same for TWO years!!! (Kept the recording as proof!) It hasn't even been a year and my price has gone up... I call in and complain, they 'fix it' (to what it should have been anyway!) next month same thing... and you want me to continue with your service??????? I don't think so!! Fix your problems with billing, follow through with what your employees are telling people, and maybe, maybe you might keep more customers and have a LOT less complaints to deal with...1.6KViews0likes2Comments
Getting Dial-Up speed for Premium Cost
So, we pay for Premium 100Mbps and I am lucky to max at 20Mbps, constant internet drops throughout the day. And, as I was reading the paperwork, I read that in the paperwork that we "get up to 100Mbps" oh, so paying over $100 for maybe 20Mbps is what it really is then? Why not just put that? $100 for up to 20Mbps, then I could have decided if that is what I really wanted to spend on such slow speed. How many people actually deal with these low speeds for such a high price? Can I get out of contract for Cox not providing what the representative said I was getting, she never said "up to 100Mbps" she said "You get 100Mbps". This is just really frustrating, and a huge rip off.1.4KViews0likes2Comments
