Email RE: Automatic Speed Increases - Marketing Error or Generous ISP?
Dear Users, I got this email from Cox a few weeks ago and was over come with glee but then I looked further into it. I read it as a free upgrade but I know that business don't really do "free" upgrades. The sales rep said it was just a normal ad to get people to call to upgrade. I pointed out that it doesn't say to call or act in any form. It explicitly says "Just sit back and relax…" The rep said the ad means that they are now able to provide those speeds unlike before. In response I mentioned the use of "your" throughout the ad. I told her the ad says, "Cox is upgrading MY internet speed." Clearly the emphasis is on "my" because the ad says "your." Her interpretation fits if they replaced "your internet" with "our infrastructure." The Cox sales rep I spoke with reinforced my previous beliefs that "nothing is free" so I would have to pay to upgrade. I then took it further and consulted Dr. R (name purposely omitted) from CNU. Dr. R is an expert in Public Relations and current teaches English at Christopher Newport University. Dr. R said that the ad makes it sound that it will be a free upgrade which further reinforces my original interpretation. Like I imposed in the picture above, this statement here means that Cox will be giving me 100 Mbps down. A hyphen is used to clarify the attached statement. The previous statement uses the pronoun "your" meaning my personal service i.e. 'my personal service will max out at 100 Mbps.' My point here is that either Cox's Marketing team has made a mistake or that I expect to to upgrade MY internet speed to 100 Mbps without me having to pay more. Please tell me what you all think, -Greg5.1KViews0likes14CommentsCannot Access Internet Tools Page
When I login into: https://www.cox.com/myprofile/home.cox I cannot view "Users and Email Accounts" in Google Chrome, yet I can in Firefox. IE is not an option as I use Linux. The error message states: We're sorry, an unexpected error has occurred with this application. Please try again. If you need help, contact Customer Support or Live Chat for assistance. The chat line was of zero help, they mentioned it was temporarily down!!!5KViews0likes10CommentsReal-time Cox Network Condition
I just had internet connectivity lost for about 3 hours in Chula Vista; however, Cox phone and TV were still available. That tells me either my router/modem went weird, or Cox Internet wasn't working. I spent over an hour wiggling cables, doing power reboots and being generally unhappy. Then, suddenly everything was running again, so I'm assuming this was something in the equivalent of the Cox central office, not my modem or the Cox physical distribution system. OK, so why can't Cox have some kind of system health advisory, on a net site, on a TV channel and on an automated call-in phone line? That way, you can check to see if Cox knows about the problem before you start tearing your own system apart. Duh, I guess this pre-supposes that Cox would admit when they have a system problem, but I'll try to believe the best for now.2.7KViews0likes1CommentInternet Service Keeps dropping
I had an old SB5101 and was having to reboot it every few days to re-establish the internet connection. I searched on these forums and found out about the new DOCSIS 3.0 modems and how they were solving some of the connection drop off issues for some other customers. I bought a cisco DPC3010 modem to replace the old one and at first everything was great after I set it up. I did a speed test and both my download and upload speeds improved significantly over the older modem. Then, after two days my computers were reporting they didn't have any internet connections and the new DPC3010 had a blinking online light. I cycled power on the modem and everything was restored once it came back up. Now, the modem is loosing connection a couple times a day and requires I have checked the connections to the modem and everything looks good. I logged into the modem when it had a connection and the status looked good with all 8 X 4 connections This is so frustrating. I got the new modem because I thought the drop off issues were caused from the outdated technology in that SB5101. I am now thinking there is something wrong with my account or connection. I am hoping someone has some advice as to how I can correct these issues so my internet service doesn't drop several times a day. thanks in advance for you help, John2.6KViews0likes1CommentInternet Service through provided basic cable service
Currently in private residence with Cox internet service (only). I will be moving to a trailer park (RV) also located in Springdale, AR. Basic cable is provided by the park to each RV site, with no cable box required. Can I plug my cable modem into that connection and resume my internet service?2.4KViews0likes1CommentCox Data Usage Notification
I recently received an email stating the fact that we went over our allotted data plan.... When reviewing both the Cox Data Usage page and matching it with our routers Traffic Manager - Traffic Monitor - Cox's data was substantially over of what our router recorded. In fact not until this month did even the Cox usage page indicate over 200 GB of usage. Nothing has changed in our usage and our daily traffic Manager data does not even come close to what Cox has recorded for the month. Can you explain this to me.2.4KViews0likes0Comments