Recent Discussions
$30 increase in TV service
I received my bill for next month, which is $30 more than last month. I contacted the customer service department who transferred me to customer loyalty who basically told me "tough luck", there "can't" do anything to lower my bills. I have 2 issues here. 1) They said, well it was explained to you when you signed up that there would be an increase after 12 months. No, no it wasn't. I was told it was a 2 year contract with "prices locks" so my bill would be x amount for 24 months. Nothing was EVER said about a 12 month increase, and if it had been, I probably would not have signed up for the bundle that I have 2) I was told there is nothing comparable to what I have in terms of bundles and that "new" customers, would not even be able to get the "Deal" that I have. Again, not true. I went to the website, looked up bundles, and found a bundle that is comparable, and maybe even lower than what I was paying for the last 12 months. Anyone have luck resolving this type of issue with COX? there is no way I am going to pay $360 more a year for TV and internet. That is absolutely ridiculous .Buffering
Since about a week ago, around July 12th, the show that I've been watching for over two years has been buffering. There is a live chat and no one else is experiencing it. It seems like I have had problems since the "new" look you have in the email. I also haven't been receiving all of my emails. I called up Cox and they said many servers have been updated and were still being worked on. I am not happy since the quality of cox has gone down and my bill went up $9. This is unfair and not good business practices.Price Increase
I just read the increased prices on my Cox bill: Cox TV Starter.................................▲ $1.00 (4%) from $23.99 to $24.99 Cox TV Economy.................................▲ $4.00 (11%) from $34.99 to $38.99 Cox TV Essential...............................▲ $4.70 (7%) from $63.29 to $67.99 Advanced TV....................................▲ $7.70 (12%) from $63.29 to $70.99 Preferred TV...................................▲ $7.70 (11%) from $73.29 to $80.99 Premier TV.....................................▲ $9.00 (11%) from $83.99 to $92.99 Ultimate TV with 3 Premiums and Record-2 DVR...▲ $12.00 (10%) from $123.99 to $135.99 Ultimate TV with 4 Premiums and Record-2 DVR...▲ $14.00 (11%) from $130.99 to $144.99 Ultimate TV with 4 Premiums and Record-6 DVR...▲ $7.00 (5%) from $145.99 to $152.99 DVR Service....................................▲ $2.00 (20%) from $9.99 to $11.99 Record-6 DVR Service...........................▲ $5.00 (33%) from $14.99 to $19.99 Sports and Information Pak.....................▲ $1.50 (18%) from $8.50 to $10.00 Movie Pak......................................▲ $1.00 (14%) from $7.00 to $8.00 Latino Pak.....................................▲ $1.00 (11%) from $9.00 to $10.00 Paquete Latino Package.........................▲ $5.30 (17%) from $30.69 to $35.99 El Mix Package.................................▲ $4.00 (9%) from $43.99 to $47.99 Super Mix Package..............................▲ $8.70 (12%) from $72.29 to $80.99 3 Premium Channels.............................▲ $1.00 (3%) from $35.99 to $36.99 4 Premium Channels.............................▲ $3.00 (7%) from $42.99 to $45.99 Cox Digital Telephone Basic....................▲ $1.12 (6%) from $17.87 to $18.99 Cox Digital Telephone Additional Line..........▲ $1.12 (6%) from $17.87 to $18.99 Cox Digital Telephone Essential................▲ $1.00 (4%) from $22.99 to $23.99 Starter Internet...............................▲ $4.00 (15%) from $25.99 to $29.99 Essential Internet.............................▲ $5.00 (13%) from $38.99 to $43.99 Preferred Internet.............................▲ $6.00 (11%) from $53.99 to $59.99 Premier Internet...............................▲ $4.00 (6%) from $65.99 to $69.99 Premier-Plus Internet..........................▲ $4.00 (5%) from $73.99 to $77.99
