Credit for no service
How does one get a billing credit for loss of service? Both our TV and Internet has been inconsistent for weeks if not months. As I write this, I am so frustrated with the poor service that I was going to report it. When I login to cox.com, I get a message saying there is an outage in my area and it will be fixed by 12:00am (it is now 12:30pm). This has happened before. I live in Woodmere and my neighbors have complained about the same problems (Internet drops out, WiFi requires frequent reboots, TC signal spotty (sometimes depending on channels selected). Every time I have finally had enough and called it in, the tech finds no problesm on site. That is probably because the problems are INTERMITTENT and if the tech is not here when it happens, it's ruled OK. Well, it is NOT OK. The service is GREAT - WHEN IT WORKS! Last Fall we missed the end of a football game because service dropped out. More than once we miss the end of a TV because service dropped out. WiFi is just a huge inconvenience because it requires so many reboots. Is this your wqay of convincing me to buy CONTOUR? If so, not gonanahappen.1KViews0likes1Comment
Cox stupid support
Hi, 6 weeks ago I called Cox because I kept having trouble getting on the Internet. They said they would have to replace my modem. I told them my current modem had a battery in it so my phone work when there is a power outage and to send me one with a battery pack. So they sent me another brand and model of modem WITHOUT a battery pack!! I had to call 26 cox times over a period of 5 weeks before getting a battery!!!! In the meantime my internet services sucked. So I finally replace the old cable modem with the new one and then nothing works: phones, internet,... So I spend a day getting things to work only to find I can no longer access my home security cameras... So again I call Cox. This time I get a completely different story: first the tech tells me the new cable modem is also a router and he tells me my router's configuration needs to be replicated on the Cox cable modem/router (that was stupid and did not work obviously). Then the tech tells me he is the highest specialized support department for these devices BUT that he does not know anything other than rebooting those devices. HE has no knowledge or understanding of the device they sent me????? Then he throws fuel on the fire: he tells me I should never have received that model of cable modem/router! That Cox should have send me the same model of cable modem not a different kind. He says he can't get the device they sent properly working and they will send me another replacement for the cable modem/router and it would be the same as the old modem I had. Now I leave on vacation is a couple of days and there is no way for them to replace that cable modem before I go and as it stands I can not access my security console or my security cameras because of the cable modem/router. So after 6 weeks and nearly 30 phone calls and over 20 hours of my own wasted time I am not further ahead because of Cox. I was after them for 6 weeks and still all I got was grief from the Cox staff. They were ALL unprofessional, inexperienced, clueless, impolite, and of no help what so ever!!! three of them even sent reboot signals to my cable modem without asking or telling me, cutting my phone lines and internet access. They treat you like dirt *** and they will tell you to go pound sand all day long. I despise them all!!!! I also calculated that I paid Cox over $45,000.00 dollars over the years only to always get the same *** treatment every time I need support. I could also talk about their pricing practices and they "bundles" which they keep moving around to increase your monthly fees. Cox is NOT your friend in the digital age!1.6KViews0likes1CommentCox Cable Service (On-Demand) Inconsistent
Never mind that Cox cannot ever get the On-Demand service to work (I will be requesting a refund for your failure to provide services), but the On-Demand channels offered between my downstairs cable box (which is a DVR) and upstairs cable box (which is not a DVR) are different - an example being TBS. TBS is an option on my downstairs box (not that it matters, since Cox in Omaha cannot seem to get the service to ever work), whereas it is not an option on my upstairs box. What kind of operation is Cox running when they cannot even keep their services synchronized properly? Has anyone else in the Omaha-Metro area run into this problem?1.6KViews0likes1Comment
Tired of pixelated broadcast and constant cable bix resets
For the past two and one half months, our cable signal becomes very pixelated and jumpy during prime time and on weekends. It started when Cox opted to require cable boxes for every set in the house. Only it's affecting sets with and without boxes. When service is called, they attempt to be helpful and apologetic but enough is enough. It takes a minimum of two days for service to arrive, they reset boxes, put more filters on the lines, and leave. It works for a few hours, sometimes a few days, before it starts all over again. I live in a new residential neighborhood in a newly constructed home. After 26 years of loyalty to Cox, I'm ready to try something else. Disappointed and frustrated beyond words.4.4KViews0likes7Comments
Poor Service
I am very unhappy with the fact that I have a HD TV and every week I can't watch the NFL games in HD and I have to go down to the none HD channels to watch the football games and I am spending in excess of $200.00 per month with you guys. If I can't get satisfaction I will look for an alternative. Thanks, John Cockrell1.8KViews0likes2Comments
A tad frustrated....
We have been without internet for 24 hours since it blipped out during the Oscars opening....so now my wife is angry too. I can't call in because the 1800 206 9832 is reporting as discontinued. I can't talk to a rep through chat because you are understaffed and they are all "busy". I can't fix the problem myself because we have rebooted the server several times to no avail. Ironically, this comes one week after receiving a note that our rates are going up dramatically. When I wrote to you last week about that and gave you the ability to offer me some kind of package to compensate for the outrageous cost versus service....you slammed back with a rude, uncaring emal. I am trying to be civil and polite. I just want to know if there are any others out there and if we need to go to 3 on our side to get some kind of rational action for the amount of money we are paying. For the 3 bundle, we are paying in excess of $225 x 12 = 2700.00 for this excellent service. Please advise your best offer for rational, sound solution.2.4KViews0likes1Comment
Extremely Slow Internet Speeds.
So, for about two months now I have been experiencing extremely slow internet speeds. I am a Cox Premier Plus Member and supposed to get 75mbps Download over 15mbps upload. My speeds for have never seen those speeds since purchasing the Service. I own a docsis 3 modem as-well as a cisco router that are supposed to handle up to 300+300. I've called Cox multiple times to come to a resolution to this ,but my requests have gone ignored for two months. Although I've had 3 technicians 3 supervisors and 2 maintenance associates at my home they have all unmistakably said that the gear at my home is good. No issues with my "drop" nor equipment. I have had multiple phone technicians escalate this issue ,but no one seems to want to resolve this. Why? My question would most likely be, "When would you like for me to cancel my service?" Even though I've been with Cox for over twelve years it seems like the Money I as a customer have put into their pockets is a drop in the hat ,and thats most likely the reason no one wants to help. Is anyone else experiencing this lack of customer service?6.5KViews0likes10Comments
Poor Service
I struggled through the no voice mail issues with two very sick siblings and at times not being able to reach them. Both have severe arthritus, cancer and diabetes. Last week I found out one has Parkinson's. Tonight I called my sister who lives 130 miles from me. She was not doing well and asked I contact her daughter to take her to the emergency room. I called her daughter to go and check on her. When I tried to call my sister back I kept getting a message stating my sister's line was busy. I doubt this was the case since I had just hung up from her and she had asked me to call her daughter because she did not feel well enough to call herself. She has call waiting. When I called the phone would sometimes not even ring before I got the message. After multiple tries I decided to call Cox and ask them if they could check her line. I wanted to know if anyone was talking on the line. To my dismay they had to transfer me to another worker and then wanted to charge me 70 cents. I said okay. I just wanted them to hurry. I was trying to determine if I needed to call 911. The operator then asked for my credit card. This made no sense. I have a Cox account and I did not have time to play. I asked if they could just add it to my account and was told they could not. I then returned to calling my sister with no response. After awhile I called my niece. She had arrived at my sister's house. She told me my sister's house phone had not rang at all. She also told me she was taking my sister to the emerrgency room. Cox you failed again. You have let you customer down. I do hope my sister is okay and your lack of responsiveness did not cause harm. Both my sister and I have Cox. I have started to look for a company that provides what it says it is going to offer, service. Shame on you Cox.7.4KViews0likes8CommentsWhat happened to the CW HD Channel?
I have had the HD CW channel for years now, the family watches quite a few shows on there and then one day out of the blue it just disappeared without warning and now we have to watch it in standard which is much worse than I thought it would be. In standard the volume on the shows are so low that I have to turn it up to max and use captions to figure out what's going on but when commercials come on, BOOM the sound is 10 times louder. Louder commercials will not make me pay more attention to them unless I see something interesting, so this tactic is stupid, not sure whose fault this is but it **, I realize this is common but this channel has it the worst and is most bothersome. We have called multiple times over the phone for support asking about the missing channel but no one seemed to have any idea, and they would not direct us to someone who should know. It's just, "I don't know, sorry." What the heck? Can someone finally give me an answer? We want this channel back by the way, we are paying for HD for a reason. Helpful service for once would be most appreciated, Thank You.9.1KViews0likes5CommentsWhy does Cox refuse to provide an ETA after 28 hours of service interruption?
My phone, cable TV and Internet has been out for over 28 hours now, and despite calling Cox several times, they refuse to provide an ETA for service restoration. My biggest concern is that I have no access to 911 should a life-threatening emergency occur. I am willing to be patient, as long as Cox is forthcoming about how long the outage is expected to last. I don't understand how customers can be treated this way. I feel that Cox is fully aware of the ETA, but they are unwilling to keep customers informed. This is unacceptable behavior,d I have already filed a complaint with the City of Tucson, and I am looking into moving all three services to CenturyLink if I get no new information by tomorrow.5.2KViews0likes3Comments
