Extremely Slow Internet Speeds.
So, for about two months now I have been experiencing extremely slow internet speeds. I am a Cox Premier Plus Member and supposed to get 75mbps Download over 15mbps upload. My speeds for have never seen those speeds since purchasing the Service. I own a docsis 3 modem as-well as a cisco router that are supposed to handle up to 300+300. I've called Cox multiple times to come to a resolution to this ,but my requests have gone ignored for two months. Although I've had 3 technicians 3 supervisors and 2 maintenance associates at my home they have all unmistakably said that the gear at my home is good. No issues with my "drop" nor equipment. I have had multiple phone technicians escalate this issue ,but no one seems to want to resolve this. Why? My question would most likely be, "When would you like for me to cancel my service?" Even though I've been with Cox for over twelve years it seems like the Money I as a customer have put into their pockets is a drop in the hat ,and thats most likely the reason no one wants to help. Is anyone else experiencing this lack of customer service?6.5KViews0likes10Comments
I fixed my Outlook email problem after Cox "maintenance"
Hi all, Like all (?) Outlook users, I lost the ability to receive mail a week ago (I could still send). I use Windows 10 Pro, version 1903 (OS build 18362.746). I am using Outlook Version 1911 (build 12228.20332). I fixed my connection issue by disabling the use of TLS 1.0 by Windows 10.I suspect the "maintenance" was to require TLS 1.2 connections. Our Outlook clients are trying to connect using TLS 1.0 and get rejected. Here's how I did it. The first step may not be required -- I think it was the second step that was definitive. NOTE: These directions are essentially the same as those here:https://windowsreport.com/how-to-disable-tls-1-0/ 1. Disable TLS 1.0 in Internet Settings Press Windows Key + S [This will bring up Search] Type "internet options" into search bar The Internet Properties window pops up Select the "Advanced" tab Scroll down to the bottom, the "Security" section. Uncheck "Use TLS 1.0" Note: I also unchecked TLS 1.1, and I checked Use TLS 1.3 (experimental). You may not need to do that. 2. Edit the Registry to Disable TLS 1.0 Press Windows Key + R [this brings up the "Run" window] type "regedit" in Run to run the registry editor Then, in the left-hand tree view, open up this key path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols I couldn't see TLS 1.0 and Client subkeys went I arrived at the end of the above key path, so I had to create them. To create them: right-click on Protocols and select New > Key then enter "TLS 1.0" as the key title Next, right click on the TLS 1.0 key you just created, and select New > Key again. Enter "Client" as the title. Then, select the Client key, and in in the empty-space to the right of it, right-click and select New > DWORD (32-bit) Value Enter "Enabled" as the new DWORD's title The default value for this new Enabled DWORD is 0 (zero), which disables TLS 1.0. Finally, restart Windows (reboot). My Outlook IMAP Settings for Cox The above procedure should have restored your prior configuration to a working state. If it's not, here are is my working Outlook configuration. Recall that I am using Windows 10, with OutlookVersion 1911 (build 12228.20332) as part of Office 365. Note that I use IMAP and not POP. It Outlook, select the File menu In the Account Information screen, press the "Account Settings" button, then select "Server Settings" The IMAP Account Settings -- Incoming mail -- window appears: Now press the "Outgoing mail" link in this window. Now the IMAP settings for outgoing mail appears: Good Luck & Merry Christmas!3.4KViews1like0Comments
Scheduled Outage
For the first time, I received advanced notice of a scheduled outage to my service. It's on 2/27. Hooray! But 2/27 is a Monday, which is a day when I, along with most people I know, will be planning to get work done. When I was a systems programmer on a mainframe computer, we always scheduled major, planned outages for Sunday mornings from 00:00 to 08:00. Why doesn't Cox do something similar?703Views1like3CommentsScheduled outage on first day of school!
Why is Cox scheduling an outage from 6am-5pm on the first day of school Monday 8/24? Clark county public schools begin online/ virtual classes Monday and the kids are required to attend. This is really the last thing we need to experience on an already stressful day. Why can’t they schedule this on the weekend or after school hours? What options do we have to ensure our children do not miss their first day of school?379Views0likes1Comment
Scheduled outage on first day of school!
Why is Cox scheduling an outage from 6am-5pm on the first day of school Monday 8/24? Clark county public schools begin online/ virtual classes Monday and the kids are required to attend. This is really the last thing we need to experience on an already stressful day. Why can’t they schedule this on the weekend or after school hours? What options do we have to ensure our children do not miss their first day of school?