Recent Discussions
I'm in Las Vegas and pulling an IP address from Cox in Naperville Illinois. Why?
Was at a friend's house today relocating his CenturyLink modem and when we tried to run a speed test, it was trying to connect to Wichita, KS. I got home and the same thing was happening to me. I then noticed a 50.x.x.x IP address which is in Illinois. This is the first time I've ever been assigned an IP address NOT from Las Vegas (where I'm at). I contacted support and they of course blamed my "third party modem" that I've been using for years and suggested I get Complete Care for an extra $10/mo so they can maybe fix their DHCP servers? I'm not sure how my modem could decide to pull an IP address from the midwest. No, I'm not using a VPN and I'm on a Netgear CM1000 that apparently has the power to pull IP address from anywhere in the US.
Changing Public IP Address
Hello, I wanted to change my ip address since the one im using right now got leaked on my stream, and every time I stream I get ddossed offline. I tried to unplug my router for 12 hours ( complete care recommended) but that didn't work. Can I ask customer care to deprovision and reprovision my router, if not what are my best options.
IP Address from Another City
I'm very annoyed! The latest Cox Communications update (May 2021) changed the IP address to Tucson, Arizona. I'm in Phoenix, AZ. Customer support was ZERO help. Reboot, reset, and every other suggestion in the support library or community was also ZERO help. The only useful item found was a similar posting where someone in Mesa, AZ had an IP address located in another city FIVE YEARS AGO. The response: it's a temporary situation. Uh huh. Does anyone know how to fix this issue so the IP address on my system shows my actual location or a location closer than 200 miles away?
Trying to reset my WAN IP address in 2021 and get a new IP
Was doing some research and found that my IP address hadn't changed in almost 30 days - very worrisome for security and privacy reasons. I'm a RESIDENTIAL subscriber, not a business subscriber so I shouldn't have a static IP assigned to me at all times. I've been trying to reset my IP address by rebooting my Internet modem - no dice. I've left it unplugged and not powered for 5-12 hours - still same IP. Did Cox suddenly stop doing Dynamic IP configs? Are all customers just static now? I tried calling technical support about this and they weren't of any help, totally incompetent. Are any Cox Communications technical support personnel able to verify or assist with my concerns? I do NOT want to retain the same public WAN IP address for any longer than 2 or 3 weeks. That's insane. Thanks in advance.
2nd router address on single SSID?
I am having a problem where a few of my devices do not have webconnectivity over Wi-Fi when most of the rest do. I notice all the devices that have a connectivity issue show a router address of 192.168.48.1 and the device have an IP address of 192.168.48.xxx. However, the working devices are point to 192.168.0.1, which is the correct address I see when I log into the gateway. It seems like the Cox equipment has a second router that does not fully connect to the web. I also see that sometimes my iPhone starts with a correct IP address and then it changes in an hour or two to a bad address. One finalcomplexity is my phone still connects to Apple Music and is able to stream music with the 'bad' IP address, but most other apps have not connectivity. I can manually enter a correct IP address but would like to understand what's going on. I've done all the possible resets and unplugging multiple times and even gotten a new gateway from Cox. The issue persists. Any help is appreciated.
How can I get a new public IP address for the paranomic gateway in my home?
Hi, I am a cox user in South California. Currently I am having issue with my cox network that it seems like the public IP of our gateway is blocked by Chinesefirewall and I cannotvisitsome websites in China. I am wondering if there is an easy way to get a new IP address for myparanomic gateway. I've tried methods like reseting the gateway or unpluging my gateway at night for like 6-7 hours but I still got the same public IP address. I searched the forum and some threads suggested to unplug gateway for 24 hours, which is not so viable because there are other people in my home relying on the network. Are there any other way to get a new public IP address for my gateway? I'll appreciate it if you could help me. Thank you.
