Contour 2 scheduled series recordings fail to record
Greetings . . This problem has been recurring since January. I have called at least 5 times, but still don't have resolution. Hard drive was less that 25% full, power cycling the DVR does nothing to correct the problem, even though one support person suggested the resolution would be to manually power cycle the DVR at least once a day. Here is the scenario: go to the guide and find a show to record -- say "BULL". select that item and click the record button choose to record ALL, then just new Now when the time comes for BULL to start, the DVR appropriately indicates the recording has started (front panel red LED lights), and if I go to Contour-->SAVED, the row for BULL indicates it is being recorded. It also shows as recording on the SCHEDULED page. Now wait 15 minutes or45 minutes - it doesn't matter - and try to play back the recording of BULL FAIL - - a dialog appears stating there is a problem with this recording and it cannot be played. It also states that BULL is playing again on <date> (where the <date> is the current date) would you like to record it then?. There are two options OK and CANCEL CASE 1 OK:The recording picks up at that point and successfully completes even if there is only one minute left of the program. Note that if the record time has passed you don't get this option in the dialog CASE 2 CANCEL: The DVR stops indicating the a program is recording and an entry remains in the SAVED list. However, if the schedule time has passed, you don't get a cancel option The next morning the bad recording has disappeared from the list As I said, I have called multiple times over the last 6 weeks with no resolution. Three calls ago the support group decided to replace the Contour box - which they did. The tech did all the standard checks. All the levels were goo and he could find no condition on our drop that might cause the problem. All the old scheduled recording items automatically updated to the new DVR upon activation AND all the scheduled programs properly recorded and could be played back in their entirety ----- for one night, the same night that the DVR was replaced. The next night ALL recordings failed again. I called Cox Support again. This time the support person suggested I delete and recreate all the scheduled items - - i did so and everything worked again --- for one night. He also forwarded the support tickets (7521244, 7676652) to another level but three days later I still haven't heard back. Last night some more of the scheduled recordings failed once again and I called support once again, but didn't get any new information they offered to send a tech out again, but after reading the last tech's comments we agreed that would likely not be beneficial. However, the support person was professional and expressed a desire to help. I don't have any issue with any of the folks that I talk to when I call support, but they are pretty limited in what they can do for this problem and the back end guys are pretty busy - i guess - But as a customer this is pretty frustrating - -I have been with Cox since 1979 and have NEVER had a problem drag on like this. We had one problem where 300 feet of cable from the street drop had to be replaced - -- that only took a week. Help12KViews0likes4CommentsLas Vegas Issue? 14 months of DVR'd shows and films ALL disappeared/deleted! New recordings not saving!
Is this a regional issue? I just returned home from vacation--during my time away many shows were cued up to be recorded. I could not wait to catch up. Additionally, for the past 14 months, I've carefully and mindfully recorded/DVR'ed many shows and movies that were either meaningful to me, relevant to my work, or which I intended to watch or re-watch simply for fun. Imagine the punch in the pit of my stomach to discover--my first night home--all those carefully curated shows I missed while I was away on vacation are gone. As well as the entire collection of amazing shows and movies I have gone out of my way to save. All of them: gone. Approx. 100 DVR entries, although only 65% of capacity--and I'd selected "Save until space is needed." Further--new hows are scheduled to be recorded, they record but overnight they are wiped out and Deleted Items displays (0). I spoke with tech service tonight and the first-level rep reset my box but that didn't do anything. He connected me to a higher level "tech" and she was dismissive and apathetic/flippant about this issue. I pay upward of $200/mo for Cox, and generally am quite pleased. My favorite part of Cox, other than the Premium channels I pay for, is the ability to reliably save content that is meaningful to me, to view it as I am able, given my hectic and intensive work schedule. I work in a technical field and it nearly impossible to believe the higher-level tech representative was correct in saying no one at Cox has the ability to even diagnose this problem. That it's "just broken." I know--because it is my professional focus--the data is stored somewhere, the signal comes into the box, there is software -- many moving pieces that can analyzed. Cox has the ability to look at the equipment and analyze the signal from your perspective and evaluate the problem. I can't overstate how tremendously disappointed I am that Cox failed me while I was on vacation. Furthermore, many of the movies and shows I exactingly saved throughout the past 14 months cannot be re-found because they are no longer available on Cox. With regret--but I'm utterly serious--I will cancel all Cox services if Cox is no longer trustworthy enough to reliably meet my entertainment needs. And to handle this situation honestly. I know you-all have recovered data/content in the past. In this very TV Forum (not long ago) a Cox representative verified that Cox can--and she did--evaluate this situation and examine the behavior of the streams and data, and recover customer saved DVR content/lists when this same Cox-generated error occurred--the customers affected have affirmed that the Cox tech who posted here did in fact recover their data. Furthermore, I am aware that you keep track of customer systems and what customers save. And, incidentally, while on vacation your algorithm indicated it knew exactly which shows I had watched and DVR'd hen I was back home in Vegas previously -- so you actually DO have the data. Please show the courtesy of a response and address this situation promptly, by restoring the data that is not displaying. This data is not "LOST" even if it is stored on the local hard drive. Respectfully (and with profound frustration)...4.5KViews1like5CommentsContour DVR is garbage
This will be a major rant. We moved into our new house 2 years agon and since then nothing but issues with Contour's so called DVR. At the time we signed up for it nobody said anything about it being a cloud DVR (guess I should have researched it more). We came over from Directv because att was a major pain to deal with on billing but it seems Cox has followed in their footsteps. My issues are as follows. 1. Recordings are cut short and not by just a minute or 2 but a 1 hour show records 5 secs, a few minutes and then just stops recording. 2. Trying to rewind or fast forward a show at least 50% of the time results in delay and the screen appears to freeze and then the message that says there was an issue on our end or restart the box and tighten the connections on the box and at the wall. This is a major load of ** from COX which is nothing more than an excuse for old, outdated and crappy equipment. 3. Also whenever the internet goes down we cannot watch anything since the so called dvr is in the cloud and not a physical drive so there in lies another issue. In my opinion if I wanted to stream everything which in case you did not realize it yet is exactly what you are doing, the contour box is nothing more than a large oversized Amazon Firestick, Roku Box or any of many streaming devices. Oh and the picture quality on my 4k tv ** since I just discovered COXis downgrading the video to 720. 4. If I call in or chat with someone the first thing they say is we need to restart your box and if I hear that again I will explode and at this moment I am about to throw COX in the garbage and go somewhere else where at least I will get the same crappy billing issues and most likely service as well and by the way I do not like Century Link for internet because of the issues we had when they were qwest. End of rant2.4KViews1like5CommentsDVR not working; cnF9 error
My DVR box (Cisco 8742HDC) stopped working around 1230 PM. I checked the cables (use a splitter with my panoramic wifi modem) and tried to reset it from the COX website, but received the "unable to reset receiver, try again in a few minutes" message. I tried again about ten minutes later, no change. I unplugged the power source from the box, waited two minutes then plugged it back in. It cycled through to the "Welcome to COX" screen but never actually made it to the program guide. After trying this a third time, my areahad a thunderstormwhich caused apower outage for about an hour. Once it returned, the box went through the usual boot up process, but now is frozen with the "Welcome to COX. We're loading the Interactive Program Guide" screen and the front of the box reads the "cnF9" error code(or config as I have seen in other posts). It has been like this for the past2 hours and still has not returned. Every once in a while the "Please wait" blue dots that form a circle will move, as if to show progress. I have had this box about four months after having the previousmodel for four years. That box "died" after having a similar issue where it would not record and then it froze on the DVR recordings screen. I lost all my recordings that time and am mentally prepared to lose the recordings on this DVR again. Is it time for another box?2.2KViews0likes3CommentsFreezing In the middle of the show
I have been having an issue for the past week now where a show I recorded will freeze in the middle or at the end and ask me if I want to record again because something is wrong with the recording. Then it will tell me to delete the show and the channel I have on at the time will say unavailable. I did the online chat today where she rebooted my box twice and still didn’t fix the issue. Cox ** ! Verizon here I come.1.8KViews0likes2Comments