Recent Discussions
TV channels
Half of the tv channels we pay for will not come in, we get nothing but a black screen, other channels always say temporarily off air. We have had a tech come out and the channels came in for about 24 hours after that it was back to the same problem. Anyone have any idea what the cause of this is.
Cable Trespassing
Hi, There is a Cox cable improperly installed on my neighbors house, it runs across our property from the pole and is not within 15ft of an electrical box for proper grounding. Besides the safety issue here, the front half of our double is rented out and the cable looks bad, makes our place look cheap. I want it move (have been told its not a big deal) and have asked cox to do this multiple times over the last few months...Does anyone else have Cox cables trespassing across their property or improperly installed? We are planned to back charge cox the lease fee @100/ft per month.
Contour TV Billing
I have been a happy Cox customer since June 2010 and that ended in June 2017. This is because I am still being billed for a Contour box I did not want and also returned the same week it was delivered to my house in May of 2017. I have contacted COX on the phone 5 different times and once in-person since June to get this issue fixed and NOTHING has been fixed or refunded even after each rep has said "Yes, we will get this corrected and refunded right away," it still does not change or update my account. Straight up lies each time. My credit card company has already refunded me for some of the months after they did a full month of investigating and resolved the transaction disputes in my favor. I should only be paying about $70 per month for the internet that I have. How do I get this TV service completely removed from my billing and refunded??? Otherwise I will continue to dispute all TV charges with my credit card company, and I SHOULDN'T HAVE TO DO THIS! This is complete nonsense, business carelessness. Next escalation is to talk to the local news.
