Customer service hours
This is silly, but I can't seem to find the hours for residential support (except the local store). Oliver tells me there are agents available 24/7, but when I try to click through, it tells me that it's closed and to try later. I am having the same experience with phone support, even though it's after 8am EST, which was the starting hour according to the only page I found that showed a start time at all. It says there is currently a high call volume, also, which is weird if service is closed. Thanks!
Is The Chat Broken Or Why Is It Missing?
Good afternoon, I'm in need of contacting live chat, but it sometimes is missing and sometimes not missing on the sidebar. Is Cox fixing the live chat support, or why is this? Currently, the live chat on the side is having one of those days where it's missing.
Agents who don’t do what they say
Why is there no way to verify or look back at a chat conversation? I ask for a transcript and never get it. A couple days later I’m told oh there’s no record of your conversation with Miller and your bill is past due. I literally have the history on my computer to back me up, but there’s no record of my payment arrangement with Miller from May 17th. How is it possible to complete an entire survey but there is no record of it. I specifically called two days in advance so I wouldn’t geta late fee and here we are. No one knows anything but it’s my fault that the agent who gave me first June 2nd then June 6th for the dates didn’t do clearly anything right. Please just disconnect and I’ll go to a company that can do the job. It makes no sense that EVERYTIME I call the offices are closed but I can chat with someone. Then the chat reps don’t even respond if they don’t want to. This is how you treat customers? I don’t understand how there is no way to pull up any information from a 30 minute chat.