Cox overcharged me for months, and getting help is extremely hard.
Here is the story. I ordered Cox Internet service in September 2023. When I placed the order, the month total charge shown to me was $54.99, after 3 discounts (1 - Fiber 500 mbps discount for 24 months $35, 2 - Panoramic wifi gateway discount for 24 months $14, Unlimited Data Plan discount $49.99). However, the first charge came out to be $139.99, including $50 deposit, i.e. Cox charged me $89.99 for the first month. Then Cox charged me $89.99 per month till Dec 2023. From January 2024 to April 2024, Cox charged me $90 per month. Essentially, Cox overcharged me by $35 every month. I figured that Cox did not apply the first discount as expected. During this period, I tried to contact Cox to have the issue resolved. I tried online chat, and called Cox customer service, visited local Cox office, sent email with supporting documents. I essentially tried everything I could think of but no one at Cox could address this billing issue. I encountered a somewhat rude customer account manager during my last call before having to terminate my Cox service. But the issue still remains.212Views2likes1Comment
Worst post customer service. DONT use cox internet or trust what they say.
I canceled my service with cox about a month ago because I was moving out of state. I called to cancel and my rep told me to leave the equipment inside the apartment and that I didn't need to bring it in. Now cox sends me a bill for $240. I go on their website and speak with 3 supervisors and they all say the same thing. They understand a rep told me not to return the equipment but they're still going to charge me the $240 unless I return the equipment. How does this make sense? Time to hit up the BBB and report cox.157Views1like3Comments
Can't pay my bill! Now I have a late fee!
Literally EVERY time I have tried to pay my bill the last four weeks, both through the app AND the website, I have encountered errors and was told "We are experiencing technical difficulties. Please try again later." Now I'm at risk of my internet service being interrupted, having late fees applied, and I have two months worth of my bill piled up! This is getting out of hand, and I'm honestly not sure I can take care of things in time. Especially since it STILL won't let me log in to pay my bill! Please, I just want to pay my bill! Someone help!!99Views0likes1Comment