Cox overcharged me for months, and getting help is extremely hard.
Here is the story. I ordered Cox Internet service in September 2023. When I placed the order, the month total charge shown to me was $54.99, after 3 discounts (1 - Fiber 500 mbps discount for 24 months $35, 2 - Panoramic wifi gateway discount for 24 months $14, Unlimited Data Plan discount $49.99). However, the first charge came out to be $139.99, including $50 deposit, i.e. Cox charged me $89.99 for the first month. Then Cox charged me $89.99 per month till Dec 2023. From January 2024 to April 2024, Cox charged me $90 per month. Essentially, Cox overcharged me by $35 every month. I figured that Cox did not apply the first discount as expected. During this period, I tried to contact Cox to have the issue resolved. I tried online chat, and called Cox customer service, visited local Cox office, sent email with supporting documents. I essentially tried everything I could think of but no one at Cox could address this billing issue. I encountered a somewhat rude customer account manager during my last call before having to terminate my Cox service. But the issue still remains.100Views2likes1Comment
Can't pay my bill! Now I have a late fee!
Literally EVERY time I have tried to pay my bill the last four weeks, both through the app AND the website, I have encountered errors and was told "We are experiencing technical difficulties. Please try again later." Now I'm at risk of my internet service being interrupted, having late fees applied, and I have two months worth of my bill piled up! This is getting out of hand, and I'm honestly not sure I can take care of things in time. Especially since it STILL won't let me log in to pay my bill! Please, I just want to pay my bill! Someone help!!24Views0likes1Comment