Yahoo Email Transition - iPhone Setup
Has anyone seen anything from Cox indicating that they know there is an issue with setting up iPhone default Mail app to work with the new Yahoo mail server we have moved to? Finally got all of my email accounts on Outlook set up and working. Not a straightforward process in the least and now instead of a Spam/Junk mail folder we get something called a "Bulk" mail folder. Looking forward to the day when AI can learn from my Deletions and automatically take care of Spam email for me. ;-)Solved16KViews0likes14Comments
DATA USAGE PER DEVICE
What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not helpful at all. After 2 years all of a sudden my data usage went up drastically and I have no idea why or which device is causing it. Every cox representative said it’s not possible and I ended up finding it a year ago. You updated the app and now I can’t find it again. Your employees need better training. This is unacceptable. https://youtu.be/spj-I-8_3UQ?feature=shared Please click on the link above and fast forward to 1min into the video. You can clearly see the data usage per device. Now that tab is gone. Why ? How are we suppose to manage our internet? Or is this just a way for cox to strong arm you into paying for unlimited data. Wish AT&T serviced summerlin. I’d switch immediately. Below is a screenshot in case cox representatives deny it ever had the featureSolved1.1KViews2likes7Comments
ConnectAssist Plan doesn't include access to Panoramic Wifi App.
I've been with Cox for many years. Previously I was on the 100 download plan for $50. which used one of the Technicolor gateways. I loved using the Panoramic Wifi app. Now that I'm retired my income is low enough that I qualify for the ConnectAssist Plan, still at 100 download, but for $30, so a little less expensive. I was required swap out the Technicolor gateway for an Arris TG1682G gateway, which also supports Panoramic Wifi. But, after setting things up, I was very surprised to find that I can't use the Panoramic Wifi app with the ConnectAssist Plan, as I was tersely told by the lady from Cox who called after a Ticket was submitted. Hmm I have to wonder why use of the Panoramic Wifi app was revoked from people with the ConnectAssist Plan. The Arris gateway is able to work with it. Is the use of the app somehow expensive for Cox? Or maybe us poor folk don't have the skills to use the app. Maybe Cox didn't want to put in the effort so discounters can use the app because we just don't deserve it? I would just like to know. Whatever the reason may be, it sticks in my craw and it really isn't a good look for Cox. Alright, I'm done talking. My question is, does anyone know if the Cox lady who called me is correct -- the Panoramic Wifi App doesn't work on the ConnectAssist plan? And if that's true, why is it that way. Thanks700Views1like11Comments
Why is "network management and testing" usage so high?
The last two months we have exceeded or nearly exceeded our 1.25TB data allowance. This has never come close to happening before. If I look on Cox at the data usage categories I see that nearly all the total is used by "Network Management & Testing" which is supposedly a category that includes internet speed tests. Needless to say we are not doing a terabyte worth of internet speed tests, so something else is going on here. Any ideas? Is there another common type of activity which gets put in this category? Is this an issue others have experienced?605Views1like5Comments
Capped at 100Mbps even though I'm paying for 1Gbps
I moved into this house a little over a month ago and I have not been able to get even close to the speeds I'm paying for. I have the 1Gbps plan and can never exceed about 90Mbps. I have had no success with chat agents as none of them seem to understand what I'm saying. I even tried replacing the modem in case there was an issue with that but it's still the exact same problem. I finally had a technician out yesterday who replaced a line outside the house (which wasn't necessary and didn't do anything to fix the issue and now I have to wait two weeks for someone else to come bury it) and then said I would need a "maintenance tech" to check settings at the box outside my house (not sure why the first tech couldn't do it) and he said that tech would arrive by 7pm yesterday; however, no one ever showed up. I am at my wits' end trying to find someone who can both understand my issue and actually fix it. It should not be this hard to get what I'm paying for.Solved502Views0likes2CommentsCox Courtesy Credit for going over Data Allotment
On data meter page it says: ($) Courtesy credit: You have 1 courtesy credit to exceed monthly data usage without charges. Tooltip: Cox will waive overage charges for the first month you go over your data plan What does it entail? Does it only pay the first first $10 only? Or does it cover all of the overages for that cycle? So if I go over by 150GB, do I pay $0 or do I pay $20 ($10 free for the first overage, then pay rest)303Views0likes2Comments
DATA USAGE DOUBLED W/NEW MODEM
I've been a COX customer since 2015. If I had any other ISP choice I wouldn't stay with COX this long. Last year for 4 straight months my internet would be down more hours/days than operational. We're not just talking about gaming or streaming services BUT just a simple web search. I was on the phone with them daily! for hours! First, they talk to you like you don't know anything about internet or computers or technology, they are rude, unprofessional, disrespectful, etc. and when you stay firm in asking questions that need to be answered they refuse to answer them & simply hang up on you. I run not only speed test but detailed diagnostics on my internet connection daily during those months. Massive loss of pockets They've sent 4 (useless) technicians (contractors) to my house. I don't know how I was able to keep my cool but the last tech I had to tell to "please leave my house NOW! Get out!" They tried to blame everything on me, or the condominium complex where I live, they gave me different modems that wouldn't last, etc until I finally said I am filing FCC complaint then I was finally able to speak to some type of a plant-supervisor who listened to me and understood/agreed that pocket losses was coming from their damaged (street) node. 4 months of me saying this, 4 months of calling asking for help, telling them I have run all diagnostics, and I can provide proof in writing of all of this, 4 months of me trying to help them help me! Instead, I was disrespected, played like a ping-pong ball between different departments, laughed at and hanged up on. After that, they returned/credited my bill. 4 months of multiple calls on daily basis! NOW there is a new issue: DATA USAGE. My daily practices/habits of internet use haven't changed. Same all-same all...BUT since I got a NEW MODEM in April/May my data usage doubled June/July and July/Aug.. I've never received an email verification telling me that I used up 75% or more of my plan but I have received one today. Upon research and review through Cox App and Cox website I've noticed data usage information is given in bulk as totals. No specifics or details. You cannot go more than 3 months back in history and even with that, like I just mentioned before NO DETAILs/SPECIFICs only totals are given! I cannot see which device in my household used up "all this data" they claimed have been used. I live on my own, by myself and have total of 4 devices: PC, 2 TVs (living room and bedroom) and IPhone. So, I called today, spend over 3 hours on the phone with 4 different people in customer care and tech support and NONE OF THEM could tell me details or specifics. I asked them to open a ticket and investigate this issue, they said they are no able to. So, let me see if I got this right; COX want to charge us for potential overages, yet we cannot monitor our usage??? and representatives cannot tell me either?? How am I supposed to know where I stand? Corporate bulling, unethical and shady practices come to mind because their suggestion was "are you interested in our add-on data plans/unlimited plan for additional $$$?" and "call us back tomorrow and ask to speak to Internet CAG dept. they may be able to answer your questions" because you know, i have nothing better to do then spend the entire afternoon on the phone with Cox. Filing a complaint with FCC comes to mind again. Any of you experiencing issues with excessive data usage increase after you got the new cox- panoramic modem/router? And then one of the Cox reps will reply to my msg here and say something like "email us at coxhelp...bluh bluh...we need more info from you" even though I had to log into my cox account first to create this discussion and I had to verify my email too. I will call Cox CAG Dept tomorrow and see what they have to say, but just as they are recording our conversations, I will be doing that too. It will certainly help with FCC filings.299Views1like6Comments
Super slow speeds at night
My speeds drop down to a crawl at night during peak hours. Have been doing it for months now. Called cox, they said it’s my modem, bought a new one, same issue, they came out, said the tap was rusted, replaced it, same issue. I’m thinking it’s a network problem on their end and I’m extremely frustrated. I’m dealing with speeds as slow as just a couple Mbps most nights. Wondering if anyone else in the North Las Vegas area is experiencing this.253Views0likes4CommentsGreedy disgusting service
I despise cox as a provider you’re greedy, and your service drops off yet you charge nearly 40% more then other services for less speed. I have no choice but to be ripped off by you as my apartment complex partners with your **bleep**ty service and won’t allow att to expand here with fiber internet which is unlimited and cost less for more speed.. Seriously thinking about biting the bullet and just taking ATTs 5g internet because you’re greedy money hungry #$%^&. The. You Want to charge even more money just for using the **bleep** service. 1tb of data a month isn’t **bleep** in a world where everything requires the internet including the tv. Then you lie about other companies and say many others do the same thing. That’s bull**bleep** no one charges people for usage. Data is free you **bleep**holes, it’s not fricken fossil fuels it’s data it’s naturally unlimited. And the. You want people to pay $50 for unlimited data. You’re insane you’re charging more for subpar service. You only get business because people who live in apartment complexes don’t really have a choice. They partner with your **bleep**ty service for discounts and write off that it’s resident don’t benefit from. Why not try not being **bleep**holes and stop throttling people and charging people extra for using the **bleep** service in the first place?Solved248Views3likes19Comments
DATA USAGE PER DEVICE
What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not helpful at all. After 2 years all of a sudden my data usage went up drastically and I have no idea why or which device is causing it. Every cox representative said it’s not possible and I ended up finding it a year ago. You updated the app and now I can’t find it again. Your employees need better training. This is unacceptable. https://youtu.be/spj-I-8_3UQ?feature=shared Please click on the link above and fast forward to 1min into the video. You can clearly see the data usage per device. Now that tab is gone. Why ? How are we suppose to manage our internet? Or is this just a way for cox to strong arm you into paying for unlimited data. Wish AT&T serviced summerlin. I’d switch immediately. Below is a screenshot in case cox representatives deny it ever had the feature
