DATA USAGE PER DEVICE
What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not helpful at all. After 2 years all of a sudden my data usage went up drastically and I have no idea why or which device is causing it. Every cox representative said it’s not possible and I ended up finding it a year ago. You updated the app and now I can’t find it again. Your employees need better training. This is unacceptable. https://youtu.be/spj-I-8_3UQ?feature=shared Please click on the link above and fast forward to 1min into the video. You can clearly see the data usage per device. Now that tab is gone. Why ? How are we suppose to manage our internet? Or is this just a way for cox to strong arm you into paying for unlimited data. Wish AT&T serviced summerlin. I’d switch immediately. Below is a screenshot in case cox representatives deny it ever had the feature
I Pay TOO MUCH For This
Every day, Cox? Every single day, I'm dealing with outages, slow internet, spotty service, ect. I pay way too much money for faster speeds - I work and game from home, and now can't consistently or reliably do either because every day I log on, there are undisclosed issues that take literal hours to fix. HOURS. So that money I'm paying is going toward... what, exactly? Because it sure as **bleep** isn't higher speeds. Or even reliable service! You've got a monopoly on this area, so I HAVE to use Cox. I have no choice. But you bet your happy ass that the very SECOND another internet company comes in, I'm switching. I shouldn't have to reset my modem every day, I shouldn't have to RE-sign up for notifications about outages (seriously, I have to log onto the website to even know there's an outage, and then re-enter my phone number for updates EVERY **bleep** TIME), and I shouldn't have to settle for **bleep** service. Get your act together. Pull your heads out of your !!!!!, and GIVE ME WHAT I'M PAYING FOR!!
Super slow speeds at night
My speeds drop down to a crawl at night during peak hours. Have been doing it for months now. Called cox, they said it’s my modem, bought a new one, same issue, they came out, said the tap was rusted, replaced it, same issue. I’m thinking it’s a network problem on their end and I’m extremely frustrated. I’m dealing with speeds as slow as just a couple Mbps most nights. Wondering if anyone else in the North Las Vegas area is experiencing this.
