HIGH bill!!!!! Had 2 YEAR price guarantee... Laughable joke ...
Since having your service, I've been lied to repeatedly.. My bill continues to get higher, even though I was told my bill would be the same for TWO years!!! (Kept the recording as proof!) It hasn't even been a year and my price has gone up... I call in and complain, they 'fix it' (to what it should have been anyway!) next month same thing... and you want me to continue with your service??????? I don't think so!! Fix your problems with billing, follow through with what your employees are telling people, and maybe, maybe you might keep more customers and have a LOT less complaints to deal with...1.6KViews0likes2Comments
Accessing my employers intranet while VPNing, I cannot get to sites such as http://paystub
Instead I get redirected to the Cox search pages with results for "paystub" When I use this computer on Comcast or my AT&T hotspot, I don't have this problem and am properly redirected to my company's internal paystub site.1.7KViews0likes2Comments
Apple Airport and IPv6
I have my Apple Airport router set to "link locally" for iPv6. It stopped having to reset the modem and router every day in order to restore connectivity HOWEVER lately I am beginning to have intermittent dropoff where I lose connectivity for a couple of minutes and then get it back. Sometimes if I reboot my Mac, that does the trick. Why can't I get reliable service from Cox??? I have the very latest modem and I have the recommended IPv6 settings on my Apple router. Has something changed on Cox's end???? I am in Louisiana - Metairie New Orleans area1.6KViews0likes1Comment
Changes needed for IPv6?
I read elsewhere that Cox is due to implement IPv6 in the Hampton Roads VA area on 4/26/16. What changes to setup or equipment are needed to accommodate IPv6? My current setup includes a Motorola/Arris surfboard SB6141 modem and Apple Airport Extreme router (latest version 6th edition). If needed I can switch the router to aSynology RT1900ac and use the Airport Extreme as a 2nd wireless access point for a more remote room that needs improved wi-fi signal. Does Cox automatically update the modem for IPv6, or does the homeowner need to do this? My router is currently configured for IPv6 "link local only", as I was informed that the Apple AE router has some type of conflict with certain IPv6 implementations. Do I need to re-enable IPv6 on the Apple router, or change the router to a new SynologyRT1900ac that allows for a great deal of custom configuration? Does anyone know of a link for information on setup for IPv6? Thank you.2.9KViews0likes2CommentsIntermittent internet connection loss, Airport Extreme (newest version) router and SB6141 modem
For several weeks I have experienced intermittent loss of connection to internet, sometimes resolving spontaneously but other times requiring reboot (power off/power on) of cable modem (Arris SB6141). Cox support by (phone and by local technician visits to home) show proper signal levels to modem. Arris/Motorola support also says modem checks out OK, according to signal levels, etc., in the modem status pages. Internet speed test for my level of service (Preferred) has been normal when the internet connection is present. The connection loss in recent weeks is typically in the 12 midnight to 2:00 am time period. On the two most recent occasions Cox reps denied a known maintenance outage, stated my problem was unique. Local in-home wifi network works fine; only internet connection is lost. On my latest call to cox tech support, the tech ran tests and suspected a problem with the cable modem (Arris SB6141) and arranged for a new modem to be shipped to me (Cisco DPC3010). This arrived but I have not connected it yet, pending further research. Researching the issue, I found reports of alleged incompatibility between Cox and the Airport Extreme router, possibly related to Cox’s IPv6 implementation of IPv6 and the AE router IPv6 settings. There are also reports of incompatibility between the Arris Sb6141 modem and the AE router. Question: Are there any setup parameters in the Airport Extreme router that I should try before changing out to the new modem? Something perhaps related to interaction between the AE router and SB6141 modem, or between the AE router settings and Cox’s IPv6 requirements? My current router settings are Configure IPv6 “Automatically” (other choices are “link-local only” and “manually”) and IPv6 Mode “Native” (other choice is “tunnel”).56KViews0likes31Comments
Cox Gigablast using an Apple Airport Extreme wireless modem
I recently had Cox Gigablast internet service installed. Instead of the netgear wireless router supplied by Cox, I elected to continue using my existing router (at least for the near future) which is an Apple Airport Extreme. While the new service is extremely fast, it sometimes slows down. I was wondering if there might be some settings that need to be used when having an Airport Extreme router used in this application. Has anyone has any experience with this? Also, as I have a wireless coverage problem in my house, can anyone recommend a wireless router that has an extended range?9.8KViews0likes7Comments