peggy8080
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Joined 9 years ago
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Horrible customer service
around 3 weeks ago I went to my local cox store to cancel cable and phone because the bill continues to go up.. At the time they told me they couldn't cancel my services until I brought my equipment in but I was paid up until July 9th (today) so I went in today with my equipment and then they told me I owe $174.68!!! No that's not correct, your employee told me I was paid up until July 9th and that was confirmed by a person on the cox chat.. so the employee gave me what was supposed to be a local number 316-262-0661 and I was able to speak to a Janie. She agreed that I was misled and said she would issue me a $114 credit but if I wanted more I'd have to go to a different department so she transferred me. This was the begining of being transfered to 7 different people all of which said sorry they can't help me. I was transferred to billing, then loyalty and god only knows who else in multiple different countries every person told me they couldn't honor that credit because Janie did not document it. That is not my fault! She should have documented it but no one will honor the credit. I'm at my wits end with cox and I've been a customer since 1989 and been one headache after another. Can you please help me with the credit I was promised? No one can get me back to Janie this has been terrible and I've wasted an entire day (so far) How is it possible to get back to an agent or at least get a local agent160Views0likes1CommentRe: Email on cell phone unable to send when travelling.
I do have another email, but the people I were corresponding with before I left and needed to stay in touch with didn't have that email and I didn't have their emails to let them know, as Cox locked me out of my email. I was able to contact Cox through chat they were just all wrong and no one could fix my issue. I don't see how their facebook or twitter people would be any smarter.42Views0likes4CommentsRe: Email on cell phone unable to send when travelling.
I couldn't get on my email so I couldn't send them an email. I also couldn't call them because I didn't have service so I was stuck with the worthless chat option where the dozen people I chatted with all had different answers and every last one of them was incorrect48Views0likes6CommentsRe: Email on cell phone unable to send when travelling.
I traveled to Ireland and was completely locked out of my email which was extremely inconvenient as I needed email to correspond to the people in Ireland. I spent hours on the chat with Cox and in spite of them promising to fix it within 24 hours day after day it never was fixed. When I returned home I was locked out and had to get Cox to unlock it. Funny thing is my husband was able to use his Cox email the entire time. Just another example of the incompetence of Cox and how their "support" most of the time have no idea what they're doing40Views0likes8Comments