Michael576
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Re: Upstream issues/intermittent connection problem
I tried to post an update to this but it got flagged as spam. I had the 3rd tech come out and he installed a MoCA filter to see if that would help my issue. It did not. I'm getting "Unicast Ranging Received Abort Response - initializing MAC" showing up a lot now and still having intermittent connectivity issues.103Views0likes2CommentsRe: Upstream issues/intermittent connection problem
Just an update on this. After having a MoCA filter installed I went a few days (maybe 4) without any noticeable service interrupt but I'm still having intermittent issues on my end. I'm starting to think this is just an issue I'm going to have to live with for the next half year until I can move out of this location. In all my years in Arizona I have never had such a long lasting problem with internet service. I have unplugged and moved the power strip the router was plugged into, I have bypassed all possible splitters, I have taken the modem off my power strip and plugged directly into multiple different outlets. I have tried time and again to explain that I see more intermittent issues in the evening sometimes early morning than anything else. The last tech out was going to put in a new drop for me but due to the way things are wired here that was not possible. He took the plate off and took a look at the wiring and confirmed it's relatively new. I don't know what else they can even look at from my apartment to the 'monster box' attached to the side of my building feeding all the connections to the individual units here. I'm at a complete loss, I don't know that another tech is going to see anything different than the previous 3 have and my limited knowledge on this subject is already at its limit. I wish I could better describe the issue but I cannot! Event log from today: Time Priority Description Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:10:56 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:11:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:11:56 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:12:16 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:12:16 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:13:16 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:13:16 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:13:36 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:13:36 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:14:36 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:14:36 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:14:55 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:14:56 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:15:55 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:15:56 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:16:15 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:16:16 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:17:15 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:17:15 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:17:35 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:17:35 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:18:35 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:18:35 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:18:55 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:18:55 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:19:55 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:19:55 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:20:15 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:20:15 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:21:15 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:21:15 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:21:35 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:21:35 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:22:35 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:22:35 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 10:22:55 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 10:22:55 Critical (3) No Ranging Response received - T3 time-out Apr 30 2018 12:59:30 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 30 2018 12:59:30 Critical (3) No Ranging Response received - T3 time-out How my channels looks since rebooting modem on Saturday: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 33 357000000 Hz 7.5 dBmV 38.9 dB 10895 39181 2 Locked QAM 256 34 363000000 Hz 7.5 dBmV 40.3 dB 11437 38507 3 Locked QAM 256 35 369000000 Hz 7.6 dBmV 40.3 dB 11385 46118 4 Locked QAM 256 36 375000000 Hz 7.1 dBmV 38.9 dB 11265 41862 5 Locked QAM 256 37 381000000 Hz 7.3 dBmV 39.5 dB 1304 5218 6 Locked QAM 256 38 387000000 Hz 7.3 dBmV 39.5 dB 1319 5779 7 Locked QAM 256 41 405000000 Hz 7.8 dBmV 39.5 dB 844 4628 8 Locked QAM 256 42 411000000 Hz 7.5 dBmV 39.5 dB 756 4804 9 Locked QAM 256 43 417000000 Hz 7.5 dBmV 39.9 dB 796 5475 10 Locked QAM 256 44 423000000 Hz 7.5 dBmV 39.9 dB 839 5377 11 Locked QAM 256 45 429000000 Hz 7.5 dBmV 39.5 dB 636 4836 12 Locked QAM 256 46 435000000 Hz 7.8 dBmV 39.5 dB 669 5725 13 Locked QAM 256 1 783000000 Hz 7.4 dBmV 38.9 dB 4783 29972 14 Locked QAM 256 2 789000000 Hz 7.5 dBmV 38.9 dB 4436 28818 15 Locked QAM 256 3 795000000 Hz 7.5 dBmV 38.6 dB 5504 28346 16 Locked QAM 256 4 801000000 Hz 7.5 dBmV 38.9 dB 5723 31532 17 Locked QAM 256 9 831000000 Hz 7.0 dBmV 38.9 dB 3890 25350 18 Locked QAM 256 10 837000000 Hz 6.9 dBmV 38.6 dB 4556 26520 19 Locked QAM 256 11 843000000 Hz 6.6 dBmV 38.9 dB 4778 29628 20 Locked QAM 256 12 849000000 Hz 6.5 dBmV 38.6 dB 3668 28797 21 Locked QAM 256 17 879000000 Hz 5.0 dBmV 37.3 dB 4128 24069 22 Locked QAM 256 18 885000000 Hz 4.6 dBmV 37.3 dB 3692 19384 23 Locked QAM 256 19 891000000 Hz 4.6 dBmV 37.6 dB 3351 17097 24 Locked QAM 256 20 897000000 Hz 4.4 dBmV 37.3 dB 3947 22465 25 Locked QAM 256 21 903000000 Hz 3.7 dBmV 36.6 dB 64573 580782 26 Locked QAM 256 22 909000000 Hz 3.7 dBmV 37.3 dB 108673 1102444 27 Locked QAM 256 25 927000000 Hz 2.7 dBmV 36.6 dB 49575 362082 28 Locked QAM 256 26 933000000 Hz 2.9 dBmV 36.6 dB 3408 17718 29 Locked QAM 256 27 939000000 Hz 3.0 dBmV 36.3 dB 4024 22063 30 Locked QAM 256 28 945000000 Hz 2.7 dBmV 36.6 dB 3040 20574 31 Locked QAM 256 29 951000000 Hz 2.2 dBmV 36.3 dB 2940 20290 32 Locked QAM 256 30 957000000 Hz 2.0 dBmV 36.6 dB 2590 18241 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 18400000 Hz 40.0 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 41.8 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 41.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 43.5 dBmV 5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV16Views0likes0CommentsRe: Upstream issues/intermittent connection problem
I have submitted a confirmation email with my address. I'm not sure what else can be done at this point but I'll be completely honest. After $110 in technician charges I'm not very thrilled that the issue still persists and I'm not eager for another charge like that just to possibly face the same results. During my first call I decided to get the complete care as I wasn't certain how bad this issue was going to be and figured it would be worth it. I see that I was still charged the full price on the second tech and would like to ask if the complete care doesn't cover anything until I've made my payment this month? If it's not going to help at all and I'll still be charged like that then you might as well remove it from my account as it's not what I thought it would be.115Views0likes0CommentsRe: Upstream issues/intermittent connection problem
I had a second tech out at the start of the week taking a look into my situation over here. He did the usual signal test but as I was explaining the issue he said "interference" and said he was going to go grab some tools off his truck. He came back in and tested my line and found power on it.He traced it to my outside storage unit where an unknown cable was being fed into a splitter that was rather dated (probably installed some 15+ years ago at this location). I had the tech bypass the splitter as I wasn't using the cable in my bedroom and have no intention to use it during the next 6 months that I'll be here. The internet worked fine for a few hours after that discovery but again started to have issues as the evening rolled on. I let most of the week go by to see how many times I would get T3 time-out issues so I could report back asking for further assistance. Today I jumped on my modem to see what the event log had to say and found the following: Time Priority Description Apr 09 2018 17:15:07 Warning (5) Lost MDD Timeout Apr 09 2018 17:15:07 Warning (5) Lost MDD Timeout Apr 09 2018 17:15:07 Warning (5) Lost MDD Timeout Apr 09 2018 17:15:07 Warning (5) Lost MDD Timeout Apr 09 2018 17:15:07 Warning (5) Lost MDD Timeout Apr 09 2018 17:15:07 Warning (5) Lost MDD Timeout Apr 09 2018 17:15:07 Warning (5) Lost MDD Timeout Apr 09 2018 17:15:07 Warning (5) Lost MDD Timeout Apr 09 2018 17:15:44 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Apr 09 2018 17:27:12 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Apr 09 2018 17:27:12 Notice (6) TLV-11 - unrecognized OID Apr 09 2018 17:34:59 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Apr 09 2018 17:34:59 Notice (6) TLV-11 - unrecognized OID Apr 10 2018 08:07:13 Critical (3) No Ranging Response received - T3 time-out Apr 11 2018 07:53:00 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 11 2018 07:53:00 Critical (3) No Ranging Response received - T3 time-out Apr 11 2018 07:53:40 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 11 2018 07:53:40 Critical (3) No Ranging Response received - T3 time-out Apr 11 2018 07:54:04 Critical (3) Ranging Request Retries exhausted Apr 11 2018 07:54:04 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted Apr 11 2018 07:54:24 Critical (3) Ranging Request Retries exhausted Apr 11 2018 07:54:24 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted Apr 11 2018 07:55:00 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 11 2018 07:55:00 Critical (3) No Ranging Response received - T3 time-out Apr 11 2018 07:56:20 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 11 2018 07:56:20 Critical (3) No Ranging Response received - T3 time-out Apr 11 2018 07:57:40 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 11 2018 07:57:40 Critical (3) No Ranging Response received - T3 time-out Apr 11 2018 07:59:19 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 11 2018 07:59:20 Critical (3) No Ranging Response received - T3 time-out Apr 11 2018 08:00:59 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 11 2018 08:01:00 Critical (3) No Ranging Response received - T3 time-out Apr 11 2018 08:09:20 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 11 2018 08:09:20 Critical (3) No Ranging Response received - T3 time-out Apr 11 2018 08:09:58 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 11 2018 08:09:59 Critical (3) No Ranging Response received - T3 time-out Apr 11 2018 19:19:05 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Apr 11 2018 19:19:05 Notice (6) TLV-11 - unrecognized OID Apr 11 2018 19:26:26 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Apr 11 2018 19:26:26 Notice (6) TLV-11 - unrecognized OID Apr 11 2018 19:39:23 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Apr 11 2018 19:39:23 Notice (6) TLV-11 - unrecognized OID Apr 11 2018 23:10:39 Critical (3) No Ranging Response received - T3 time-out Apr 12 2018 16:58:33 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 12 2018 16:58:33 Critical (3) No Ranging Response received - T3 time-out Apr 12 2018 16:58:53 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 12 2018 16:58:53 Critical (3) No Ranging Response received - T3 time-out It's not showing now but at the time of the T3 time-out today around 5 pm my dBmV for upstream channels was pushing 51 again. Here is an updated look at my downstream and upstream channels: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 33 357000000 Hz 8.3 dBmV 38.9 dB 5836 28685 2 Locked QAM 256 34 363000000 Hz 8.4 dBmV 40.3 dB 5097 28233 3 Locked QAM 256 35 369000000 Hz 8.5 dBmV 40.3 dB 5536 26462 4 Locked QAM 256 36 375000000 Hz 8.5 dBmV 40.3 dB 5514 31267 5 Locked QAM 256 37 381000000 Hz 8.4 dBmV 39.5 dB 972 6927 6 Locked QAM 256 38 387000000 Hz 8.4 dBmV 39.5 dB 874 7748 7 Locked QAM 256 41 405000000 Hz 8.6 dBmV 39.9 dB 966 7863 8 Locked QAM 256 42 411000000 Hz 8.5 dBmV 39.5 dB 903 7974 9 Locked QAM 256 43 417000000 Hz 8.5 dBmV 39.5 dB 524 6196 10 Locked QAM 256 44 423000000 Hz 8.4 dBmV 39.9 dB 887 6857 11 Locked QAM 256 45 429000000 Hz 8.5 dBmV 39.5 dB 1084 7222 12 Locked QAM 256 46 435000000 Hz 8.6 dBmV 39.9 dB 1071 7165 13 Locked QAM 256 1 783000000 Hz 7.8 dBmV 38.9 dB 1544 12321 14 Locked QAM 256 2 789000000 Hz 8.0 dBmV 38.6 dB 1322 10368 15 Locked QAM 256 3 795000000 Hz 7.9 dBmV 38.6 dB 2165 13064 16 Locked QAM 256 4 801000000 Hz 7.9 dBmV 38.6 dB 1856 11292 17 Locked QAM 256 9 831000000 Hz 7.5 dBmV 38.9 dB 1747 8880 18 Locked QAM 256 10 837000000 Hz 7.4 dBmV 38.6 dB 1744 11252 19 Locked QAM 256 11 843000000 Hz 7.0 dBmV 38.6 dB 998 8826 20 Locked QAM 256 12 849000000 Hz 7.0 dBmV 38.6 dB 1623 10291 21 Locked QAM 256 17 879000000 Hz 5.6 dBmV 37.6 dB 1347 8391 22 Locked QAM 256 18 885000000 Hz 5.3 dBmV 37.6 dB 1958 8523 23 Locked QAM 256 19 891000000 Hz 5.3 dBmV 37.3 dB 920 5210 24 Locked QAM 256 20 897000000 Hz 4.9 dBmV 37.3 dB 1824 9896 25 Locked QAM 256 21 903000000 Hz 4.4 dBmV 36.6 dB 3886 7360 26 Locked QAM 256 22 909000000 Hz 4.4 dBmV 37.3 dB 17031 50162 27 Locked QAM 256 25 927000000 Hz 3.5 dBmV 37.3 dB 2068 6755 28 Locked QAM 256 26 933000000 Hz 3.7 dBmV 36.3 dB 1346 10372 29 Locked QAM 256 27 939000000 Hz 3.7 dBmV 36.3 dB 1280 10054 30 Locked QAM 256 28 945000000 Hz 3.5 dBmV 36.6 dB 1314 6943 31 Locked QAM 256 29 951000000 Hz 3.2 dBmV 36.6 dB 956 3968 32 Locked QAM 256 30 957000000 Hz 3.0 dBmV 37.3 dB 757 5288 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 18400000 Hz 40.0 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 40.0 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 41.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 42.0 dBmV 5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV Since the issue seems to persist (granted not as heavily as it was when I had power running on my coaxial for who-knows-what reason) I would like to ask if there is any further insight you could provide. If this is a chip issue as was stated by UnhappyCustomer1 is there nothing I can do while waiting for the patch on the issue? Also I cannot explain how the cable gets from the street to my particular apartment though I am right next to the street/cable lines and lines are usually run underground here, not 100% sure that's the case here but I think it is. Assuming the only splitter in my apartment was the one in the storage unit I no longer go through any splitters.37Views0likes2CommentsUpstream issues/intermittent connection problem
Greetings, I seem to be having connection issues whenever the upstream light on my modem starts blinking rather than remaining solid. The short of it: Modem: Netgear CM700 Upstream light on my modem should be a solid green. When I lose connection to the internet the upstream light is blinking and if the issue doesn't resolve the modem will cycle downstream/upstream until it connects. Sometimes I have to reboot the modem for it to actually reconnect to the internet. This is a brand new modem but I was having similar issues with my old Arris SURFboard before I switched to this. This issue persists if I remove the router from the picture. I already had a tech out early morning on Saturday and he was unable to see any problem with my modem or the line. He thought maybe it was my old coaxial cable and provided/installed a new one. Modem worked fine for about 2 hours then went right back into the unpredictable connection routine. I have another tech coming out Monday evening to see if they can help me but I would like to ask for other avenues for the tech to investigate if they do not see any problems again. I managed to get to a T2 and talked over my issue and since it's intermittent and didn't occur while I was on the line they weren't seeing any issues. Modem event log at time of an upstream error causing connection issue: Apr 08 2018 11:53:24 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 08 2018 11:53:24 Critical (3) No Ranging Response received - T3 time-out Apr 08 2018 11:53:44 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 08 2018 11:53:44 Critical (3) No Ranging Response received - T3 time-out Apr 08 2018 11:54:04 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 08 2018 11:54:04 Critical (3) No Ranging Response received - T3 time-out Apr 08 2018 11:54:24 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Apr 08 2018 11:54:24 Critical (3) No Ranging Response received - T3 time-out Apr 08 2018 11:54:55 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Apr 08 2018 11:54:55 Notice (6) TLV-11 - unrecognized OID Modem information at time of writing: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 33 357000000 Hz 2.7 dBmV 38.9 dB 9 25 2 Locked QAM 256 34 363000000 Hz 2.7 dBmV 40.3 dB 15 18 3 Locked QAM 256 35 369000000 Hz 3.0 dBmV 40.3 dB 17 26 4 Locked QAM 256 36 375000000 Hz 2.9 dBmV 40.3 dB 32 11 5 Locked QAM 256 37 381000000 Hz 3.0 dBmV 39.5 dB 9 27 6 Locked QAM 256 38 387000000 Hz 2.5 dBmV 39.9 dB 9 26 7 Locked QAM 256 41 405000000 Hz 2.9 dBmV 39.9 dB 7 28 8 Locked QAM 256 42 411000000 Hz 2.7 dBmV 39.5 dB 7 27 9 Locked QAM 256 43 417000000 Hz 2.7 dBmV 39.9 dB 5 29 10 Locked QAM 256 44 423000000 Hz 2.5 dBmV 39.9 dB 8 29 11 Locked QAM 256 45 429000000 Hz 2.7 dBmV 39.5 dB 7 27 12 Locked QAM 256 46 435000000 Hz 2.9 dBmV 39.9 dB 6 28 13 Locked QAM 256 1 783000000 Hz 1.4 dBmV 38.6 dB 0 0 14 Locked QAM 256 2 789000000 Hz 1.4 dBmV 38.9 dB 0 0 15 Locked QAM 256 3 795000000 Hz 1.5 dBmV 38.6 dB 0 0 16 Locked QAM 256 4 801000000 Hz 1.4 dBmV 38.9 dB 3 0 17 Locked QAM 256 9 831000000 Hz 0.5 dBmV 37.6 dB 113 1057 18 Locked QAM 256 10 837000000 Hz 0.5 dBmV 38.6 dB 185 1998 19 Locked QAM 256 11 843000000 Hz 0.0 dBmV 37.6 dB 3 0 20 Locked QAM 256 12 849000000 Hz 0.2 dBmV 37.6 dB 2 0 21 Locked QAM 256 17 879000000 Hz -1.2 dBmV 37.3 dB 5 0 22 Locked QAM 256 18 885000000 Hz -1.7 dBmV 37.3 dB 21 0 23 Locked QAM 256 19 891000000 Hz -1.5 dBmV 37.3 dB 33 0 24 Locked QAM 256 20 897000000 Hz -2.0 dBmV 36.6 dB 118 1018 25 Locked QAM 256 21 903000000 Hz -2.4 dBmV 36.6 dB 133 915 26 Locked QAM 256 22 909000000 Hz -2.5 dBmV 36.6 dB 512 1154 27 Locked QAM 256 25 927000000 Hz -3.2 dBmV 36.3 dB 18 0 28 Locked QAM 256 26 933000000 Hz -3.0 dBmV 36.3 dB 4 0 29 Locked QAM 256 27 939000000 Hz -3.2 dBmV 36.3 dB 1 0 30 Locked QAM 256 28 945000000 Hz -3.2 dBmV 36.6 dB 0 0 31 Locked QAM 256 29 951000000 Hz -3.7 dBmV 36.6 dB 4 0 32 Locked QAM 256 30 957000000 Hz -3.7 dBmV 36.6 dB 1 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 18400000 Hz 45.0 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 45.0 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 47.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 47.5 dBmV 5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV I didn't grab the upstream information like I thought I did right after the reboot but channels 3 and 4 were around 49 dBmV when the modem reconnected to the internet. Thank you in advance for any further questions I can pose to the tech that will be out and for your assistance. Respectfully, Michael **update** Managed to get into the modem during one of these episodes: Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 18400000 Hz 51.0 dBmV 2 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 3 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 4 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 51.0 dBmV 5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 51.0 dBmV 6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 51.0 dBmV 7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV21KViews0likes10Comments