Please send us an email with your full address to cox.help@cox.com so we can help resolve this issue on you behalf.
Thanks,
Allan - Cox Support Forums Moderator.
I have submitted a confirmation email with my address. I'm not sure what else can be done at this point but I'll be completely honest. After $110 in technician charges I'm not very thrilled that the issue still persists and I'm not eager for another charge like that just to possibly face the same results.
During my first call I decided to get the complete care as I wasn't certain how bad this issue was going to be and figured it would be worth it. I see that I was still charged the full price on the second tech and would like to ask if the complete care doesn't cover anything until I've made my payment this month? If it's not going to help at all and I'll still be charged like that then you might as well remove it from my account as it's not what I thought it would be.
