GregP1
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Joined 9 years ago
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Re: outage
Hi, I know how important a reliable connection is. Once we detect a declared outage our local field teams begin work to fully resolve the issue as quickly as possible. We want to look into this specific outage. Please contact us publically. Our email address is cox.help@cox.com please include your name, full street address, and a link to your forum post. GregRe: Only getting 30mbps download on Gigablast
Hi Quickening, You should be getting more consistent speeds. I recommend first please check the coax connection from the modem to the wall and make sure that both ends are tight and secure. if the problem continues I'd like to take a look at your modem in some tests I can run Please reach out to us privately. Our email address is cox.help@cox.com. Please include your name, full street address, and a link to the forum post. GregRe: Internet outage
Hi, I apologize for the trouble you are having with our service and for the experience you have had in trying to get help. Please email us your account information including your name full street address and a link to your forum post so we can check on the outage affecting your home. Our Email address is cox.help@cox.com GregRe: So tired of Cox communications and there lousy internet service
Hi James, I know this must be frustrating. We only want to help get this fixed. During the tech visit the tech will check outside first. from there they can see if the issues coming from the mainline if so then they can escalate this so our maintenance techs who work on the main lines can get this fixed. When they test from the box outside your home they can also scan the line inside the home to see if there is a bad cable or connection. I will be glad to take a look to make sure we have done everything we can remotely to get this issue fixed. Please contact us privately with your account info including your name, full street address, and a link to your form post so we can investigate this. Our email address is cox.help@cox.com GregRe: Tivo V58 Errors
Hi , I apologize the cable card has not started working yet. If you have not already done so please email us at cox.help@cox.com and we can assist directly and get the information on your account we need to help get your cable card working again. in the email please be sure to include your name, full street address, and a link to this forum thread. GregRe: Remote schedule on dvr
Hi, the app does allow you to schedule recording when not on your home network. however, you will not be able to watch the program when away from home if it is marked as in-home. The in-home Tag only indicates where the program can be viewed. it is not related to it being scheduled. To test this I turned off wifi on my phone so it was only connected to my cell network and scheduled the upgoing recording on my pheon. I do not have a Cloud DVR I have a standard DVR box. The program will be recorded but I can only watch it on a cable box when I'm at home. if I did have cloud DVR then I would be able to watch it on the cable box or on the app if it is connected to my home network. Greg
