GregP1
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Joined 8 years ago
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Re: Certain devices won’t connect to WiFi
Hi, I apologize you are having trouble with some devices not connecting. Please try restarting your Cox panoramic wifi modem by unplugging the power to it for about 30 seconds before plugging it back in. If you continue to have trouble please feel free to contact us privately so we can check on your wifi modem. Our email address is cox.help@cox.com Please be sure to include your name, full street address, and a link to your forum post. GReg0Views0likes0CommentsRe: Phoenix Issues Ongoing
Hi Brhudd, I apologize you are having trouble with our service and for the experience you had in getting help with this. Please contact us privately so we can locate your account and start to investigate. Our email address is cox.help@cox.com Please be sure to include your name, full street address, and a link to your forum post. Greg52Views0likes1CommentRe: Yellow flashing light
Hi CurtisBurke, I apologize you are continuing to have trouble with our service. We are not aware of a widespread service issue. We divide our network into small sections. Each of these nodes will have about 100-300 modems and cable boxes. By sectioning off the network into thousands of smaller networks, it limits how many modems are affected when a problem happens to occur. Then our techs can locate and repair the issue with the node. or at the home of our customer. For us to look into this we often ask customers to message us so we can locate and address the specific issue that is affecting their home or the node their equipment is connected to. Greg27Views0likes0CommentsRe: Copyright infringement
Hi, I apologize for the experience you have had. It sounds like you have received a notice about multiple DMCA violations. This happens when we receive a complaint that the IP address you are using is being used to share copywritten materials such as Games, Movies, TV shows, or Music, updating your wifi password is a good start to make sure only devices you trust can connect through your home network. We also recommend checking computers and phones for the game that is being shared to delete it and to uninstall any torrent-like programs that may be sharing this. Please reach out to us privately so we can investigate this further with you. our email address iscox.help@cox.com Please include your name full street address and the link to your forum post. We also asked that you keep your comments family-friendly on our forums since it is available to all ages. Greg28Views0likes0CommentsRe: Intermittent Internet Drops
Hi, I apologize you are continuing to have trouble with our server after you were told the issue is resolved. and for the experience you had when trying to get help with this. Please contact us privately so we can investigate. Our email address is cox.help@cox.com Please be sure to include your name and full street address along with a link to your forum post. Greg25Views0likes0CommentsRe: COX Internet Outage 85338
Hi Golux, I apologize for the experience you have had. I know this is frustrating. We do our best to limit downtime and when it does occur we work to restore service as quickly as we can. The times we can list are only estimates. We often do not know the extent of the damage that needs to be prepared until well after our techs locate the root cause and start working on the cause of the outage. I will gladly look into this to see if we can provide additional information. Don't hesitate to get in touch with us privately. our email address iscox.help@cox.com . Please include your name, full street address, and a link to your forum post. Greg51Views0likes0Comments