GregP1
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Re: Frustration with the Cox Total Care/Premium Support
Hi, Thank you for verifying that it is a cox.net email address. All email management and server hosting is now done by Yahoo. We no longer have access to the mail server to look behind the scenes. I would first check the Outlook email settings and make sure they match. Incoming mail settings: IMAP settings Server: imap.mail.yahoo.com Port: 993 Encryption method: SSL/TLS or POP settings Server: pop.mail.yahoo.com Port: 995 Encryption method: SSL/TLS Outgoing mail settings: Server: smtp.mail.yahoo.com Port: 465 or 587 Requires SSL: Yes Requires TLS: Yes (if available) Requires authentication: Yes If you are using IMAP, then all emails are stored on the Yahoo servers. Then you can delete your email profile in Outlook and add it back in using the instructions at https://help.yahoo.com/kb/update-coxnet-email-settings-outlook-mail-mac-third-party-email-clients-sln36637.html If this does not work, then you may need to contact Yahoo for support. https://help.yahoo.com/kb/account Greg2Views0likes0CommentsRe: Frustration with the Cox Total Care/Premium Support
Hi, I'm sorry to hear you are having trouble wth with your email address. And for the experience you had when trying to get help with this. If this is your cox.net email address, all cox.net email addresses were transferred to be managed by Yahoo Last year. We no longer manage or have access to cox.net email addresses. If you have not already done so, please log into your Cox email address on Yahoo's website https://mail.yahoo.com this will let you access your cox email address and verify it is active on yahoo servers information aobue yahoo settign and how t get it to work outlook and other 3rd party email programs can be found at https://help.yahoo.com/kb/update-coxnet-email-settings-outlook-mail-mac-third-party-email-clients-sln36637.html If this is not a cox.net email address please let us know so we can help with thsi issue Greg17Views1like2CommentsRe: FYI - Once again, unable to perform Searches on Contour 1 DVR
Hi RickH, I'm sorry to hear that the issue remains unresolved. I apologize, I have no new information at this time. We have escalated ticket number CUI000017461739 for this issue. Our team is monitoring this and will let you know as soon as there is an update. Greg19Views1like0CommentsRe: Very slow CoxWiFi hotspot from my cox panoramic
Hi Josh, I'm sorry to hear you are getting slow speeds when using the Cox wifi hotspots at your home. It is not recommended to use the Cox wifi hotspot when you can connect to your home network, as your home network is much faster. I'm listing home general information that may help below. I'm not saying that any of these are the specific issue you are having, but it may help point you in the right direction The Cox wifi hotspot is designed for other Cox customers to access the internet when away from their home networks. Each pano modem that has the wifi hotspot enabled is limited to 5 simultaneous connected devices, and the speed should be about 50 down and 5 up. If you are in an area with multiple Cox wif net networks, your device should connect to the one with the best signal. To test this power off your modem, wait a few minutes, then see if you can still see a Cox Wifi network. If you can, then you may be connecting a neighbor's Wifi network to it instead of your own Pano modem. The Types of devices that can connect are limited. Devices like printers, smart TVs, cameras, bulbs, and switches, even if you can sign in, may still not work. We recommend using only the following types of devices. Laptops using Windows or Mac operating systems Tablets using iOS, Android, or Windows 8 operating systems Smartphones using iOS, Android, Windows 8, or BlackBerry operating systems Devices logged into your private WiFi network are blocked from logging in to the CoxWiFi SSID on your home gateway so we can provide you with the best possible WiFi service. If you have to replace your home gateway, and a device connects to the CoxWiFi SSID instead of your private WiFi network. You must manage your device's WiFi settings to select CoxWiFi and then select Forget the network so it will default to your private WiFi network. The Cox wifi hotspot network and your home network should have a similar quality, just at a slower speed and with different sign-in requirements. If your home network is working well, then the Cox wifi hotspot should also. I will be glad to take a look at your modem to see if we can detect an issue. Please feel free to email us at mailto:cox.help@cox.com. Be sure to include your name, full street address, and a link to your forum post. Greg8Views0likes1CommentRe: Necesito nueva instalación de internet
Hi, I'm sorry to hear you are running into trouble with your installation. If your home does not have a cable outlet to connect your service, the self-installation will need to be converted to a professional installation. Please contact us, and we can help get this scheduled. Please email us at mailto:cox.help@cox.com or call 1 800-234-3993. Greg8Views0likes0Comments