GregP1
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Joined 9 years ago
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Re: WiFi working but not my Ethernet.
Hi Jacob, I apologize for the experience you have had. We will be glad to assist you one-on-one with the issue you are having. Please contact UPS privately. Our email address is cox.help@cox.com. Please be sure to include your name, full street address, and a link to your forum post. Greg6Views0likes0CommentsRe: How do I give good feedback?
Hello, I'm glad to hear that Geoff tech #76237 was able to help resolve the issue at your home. Please email me at cox.help@cox.com with your account info and the message you want me to send to Geoff's supervisor so he can be recognized on his next performance review. Greg13Views0likes0CommentsRe: How many outages would you agree are acceptable per week?
Hi Doxam, The cox forums are a place set up for our customers to ask questions and discuss technical aspects of our service. We want to help get any issue you are having fixed. Please contact us privately so we can review the specific service issue that is affecting your home. Our email address is cox.help@cox.com. Please be sure to include your name, full street address, and a link to your forum post. Greg30Views0likes0CommentsRe: Questions
Hi Zach, If you are not listed on the account yet we will need to have your Dad(account holder) contact us. This can be through email or he can call in. Once verified then he can request that you be added to the account as an authorized user. Then we can assist you directly in updating the caller ID name to your name. Greg52Views0likes1CommentRe: Questions
Hi Zach, To change the caller ID name to your name. Your name must be listed on the account as the account holder or an authorized user. the primary account holder can add you as the Authorized user if needed then we can help update the CID name. Please email us so we can assist with updating the Caller ID name. our email address is cox.help@cox.com please include your name full street address and a link to your forum post.. Greg35Views0likes1CommentRe: Upset
Hi, The Cox forums are a place set up for our customers to discuss and get help with technical aspects of our service. If you have a billing concern or need assistance one one-on-one with our service, Please email us at cox.help@cox.com Please include your name full street address and a link to your forum post/ Greg45Views0likes0CommentsRe: outage
Hi, I know how important a reliable connection is. Once we detect a declared outage our local field teams begin work to fully resolve the issue as quickly as possible. We want to look into this specific outage. Please contact us publically. Our email address is cox.help@cox.com please include your name, full street address, and a link to your forum post. Greg56Views0likes0CommentsRe: Only getting 30mbps download on Gigablast
Hi Quickening, You should be getting more consistent speeds. I recommend first please check the coax connection from the modem to the wall and make sure that both ends are tight and secure. if the problem continues I'd like to take a look at your modem in some tests I can run Please reach out to us privately. Our email address is cox.help@cox.com. Please include your name, full street address, and a link to the forum post. Greg69Views0likes0CommentsRe: Incorrect bill information
Hi Jesus, I'm sorry to hear there is a payment issue. The Cox forums are a place for the discussion of technical aspects of our service. Please contact cox privately and we will be glad to help review your billing concerns. Our email address is cox.help@cox.com Greg26Views0likes0Comments