GregP1
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Joined 8 years ago
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Re: Picture freezes
Hi Afeser and Aztecs1985, I apologize for the trouble you are having with recording on your DVR. We want to help get it fixed. several issues may cause recordings to freeze or fail at playback . Please reach out to us privately so we can investigate this. Our email address is cox.help@cox.com Include your name full street address and a link to your forum post. Greg33Views0likes0CommentsRe: Another outage!?
Hi Vanderlugt24, I am truly sorry that you have been having trouble with our service. We want to help please contact us privately so we can look into this. Our email address is cox.help@cox.com Please include your name full street address and a link to your forum post. Greg37Views0likes0CommentsRe: Slow upload speed when using OBS for twitch
Hi, With the varying results, there could be an issue at or near the modem and you may be getting packet loss on the upstream channels. We will be glad to check on this. Please reach out to us privately by email at cox.help@cox.com or by DM/PM on social media. My team monitors these and will be glad to help test your modem. you can also check for packets by running traceroutes tests to see where you start getting dropped packets. you can do this through the command prompt or even better use a test tool like ping plotter that will traceroute for several minutes and graph the results. Greg72Views0likes0CommentsRe: Slow upload speed when using OBS for twitch
Hi, I apologize for the trouble you are having with slow streaming speeds. I always recommend using a wired connection when gaming or streaming. The speed will be slightly better and more reliable. When you have the time, please run a speed test at an alternative test site such as speedtest.net, and let us know the results. I'm unable to initiate an email conversation but you can email us at cox.help@cox.com and we will reply. We are available for DM on Twitter Cox.help and we monitor Facebook at Coxhelp. Greg98Views0likes0CommentsRe: Another work day lost because of Cox
Hi BatMorph, I apologize you have been having such trouble with our service I know outages like this can be very frustrating and we want to help. Please reach out to us for individual assistance with the issue. Our email address iscox.help@cox.com The Cox technical forums are a place for our customers to get help with service issues and discuss technical aspects related to our services. Greg42Views0likes0CommentsRe: Billing
Hi, The Cox forums are a place where custemr can ask questions and discuss technical topics related to our service.It's recommended that if you have a question about your bill contact us through chat support, text or call in. We can also assist at cox.help@cox.com If a bill is not paid by the due date we will send reminders and notifications. If the bill continues to be unpaid by the time the next bill is printed, usually about 10 days after the due date then a late fee may be charged and the service may be subject to interruption. Greg11Views0likes0CommentsRe: Horrible internet
Hi Bskaufmann, I apologize for the trouble you have been having with our service and for the experience you have had intrying to get help with this. Please contact us privately so we can help our email address is cox.help@cox.com please be sure to include your name full street address and a link to this forum post. Greg33Views0likes0Comments