GregP1
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Joined 9 years ago
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Re: So tired of Cox communications and there lousy internet service
Hi James, I know this must be frustrating. We only want to help get this fixed. During the tech visit the tech will check outside first. from there they can see if the issues coming from the mainline if so then they can escalate this so our maintenance techs who work on the main lines can get this fixed. When they test from the box outside your home they can also scan the line inside the home to see if there is a bad cable or connection. I will be glad to take a look to make sure we have done everything we can remotely to get this issue fixed. Please contact us privately with your account info including your name, full street address, and a link to your form post so we can investigate this. Our email address is cox.help@cox.com GregRe: Tivo V58 Errors
Hi , I apologize the cable card has not started working yet. If you have not already done so please email us at cox.help@cox.com and we can assist directly and get the information on your account we need to help get your cable card working again. in the email please be sure to include your name, full street address, and a link to this forum thread. GregRe: Remote schedule on dvr
Hi, the app does allow you to schedule recording when not on your home network. however, you will not be able to watch the program when away from home if it is marked as in-home. The in-home Tag only indicates where the program can be viewed. it is not related to it being scheduled. To test this I turned off wifi on my phone so it was only connected to my cell network and scheduled the upgoing recording on my pheon. I do not have a Cloud DVR I have a standard DVR box. The program will be recorded but I can only watch it on a cable box when I'm at home. if I did have cloud DVR then I would be able to watch it on the cable box or on the app if it is connected to my home network. GregRe: Extended Outage
Hi, I apologize you have been having trouble with our service. customer support is ready to help report outages and help with any issue with the service. you can call 1-800-234-3993. use chat support at https://www.cox.com/chat or even text 54512. We want to help get the issue you are having fixed. Please feel free to email us at cox.help@cox.com GregRe: Maintenance
Hi, I apologize you're having interruptions in service. Scheduled maintenance will normally be scheduled to take place between midnight and 6 am. Any maintenance outside of this time frame is Emergency maintenance that must be performed to correct a problem in a specific area. We do our best to limit this time. I will be glad to check on the specific issue affection your area. Please reach ou to us privately. Our email address is cox.help@cox.com Please include your name, full street address, and a link to this forum thread. GregRe: Constant outages in RSM
Hi , I know it's frustrating to have intermittent loss of service. If the website says the service is good then this means that there is not an area outage currently reported. There may however be an individual issue affecting your home. if you have a modem and have not already checked this please make sure the coax cable that leads from the modem to the wall is tight and secure on both ends. Restarting the modem can sometimes also help. If you have already checked this or if you have an ONT please feel free to reach out to us privately so we can take a look at your connection. Our email address is cox.help@cox.com please be sure to include your name, full street address, and a link to the forum post. Greg
