GregP1
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Re: Wifi
Hi, I apologize for the experience you have had, all routine maintenance is normally to be performed overnight. There are cases where we have an issue come up unexpectedly that impairs sercie to our customers and emergency maintenance is necessary to fix the issue. This can take place during daytime hours. We do our best to limit this time Please feel free to contact us privately so we can look into the specific issue in your area. our email address is cox.help@cox.com Please be sure to include your name full street address and a link to your forum post. Greg27Views0likes0CommentsRe: Wifi
Hi Stacie, I apologize for the trouble you are having with our service. If an outage is reported, you can check for updates on the Cox app on your Apple or Android phone. I will be glad to help. Please contact us privately. Our email address is cox.help@cox.com Please include your name full street address and a link to this forum post. Greg43Views1like1CommentRe: Roku streaming stick 4k no longer connects to WiFi after changing WiFi name and password
Hi Rubi, Have you tried forcing the Roku device to forget the old wifi password? I found a forum post on Roku's website on how to do this https://community.roku.com/t5/Wi-Fi-connectivity/how-to-froget-a-Wi-Fi-network/td-p/852265 Please let me know if this helps Greg12Views0likes0CommentsRe: Email problem
Hi Rich, I understand. Have you accessed your email since it was transferred to Yahoo last year if not then the first thing you will need to do is log into your Cox email address through Yahoo https://mail.yahoo.com/ . This will complete the transfer to Yahoo and take you to your email. Greg15Views0likes0CommentsRe: Installing new equipment from Cox
Hi, I apologize that you have run into difficulty activating your service. We will need to gather a bit more information about this so we can help. Please contact us privately so we can investigate. Our email address is cox.help@cox.com Please be sure to include your name., full street address,s and a link to your forum post. Greg64Views0likes0CommentsRe: Upload speeds drop <1mpbs constantly
Hi, I apologize you are having trouble with our service and getting inconsistent answers about the status of a possible outage in your area. Please contact us privately. Our email address is cox.help@cox.com Please be sure to include your name, full street address, and a link to your forum post. Greg25Views0likes1CommentRe: Sound goes in and out
Hi RL12, I'm sorry you are having trouble with the audio going in and out. Most often audio cutting out is caused by a weak signal or some type of interference. For wired boxes please make sure the coax cable that leads to the cable boxes is tight and secure on both ends. especially on the main larger box. If these are wireless boxes. then the signal is coming through the wifi modem please check the coax cable in that area also. If you continue to have an issue please contact us privately so we can scan the equipment in your home. Our email address is cox.help@cox.com Please be sure to include your name, full street address, and a link to your forum post. Greg9Views0likes0CommentsRe: Installation of internet 1Gig question
Hi, When we install residential internet service we only install the coax line that leads to the modem and make sure services are working. We do not install Ethernet cables throughout a home to connect other rooms. We recommend reaching out to a local electrician who offers the installation of network cables if you wish to have ethernet lines connected throughout the home. Greg29Views1like2CommentsRe: Modem hardware requirements for upload speed
Hi, When a new customer signs up for service the "up to" upload speed is disclosed to that person in the order summary before they complete the order. If the upload speed increases while they are a customer they will receive a notice of this. Colleen has reached out for a better explanation that can be provided and we will update it here as soon as we have more information to share. Greg35Views0likes7Comments