GregP1
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Joined 9 years ago
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Re: We are paying too much money for Internet with all of these outages!!!!!
Hi Mark, I apologize for the experience you have had the cox forums are a place for our customers to ask questions and discuss the technical aspects of our service. If you require individual assistance, please contact us privately. Our email address is cox.help@cox.com. Please be sure to include your name, full street address and a link to your forum post.62Views0likes0CommentsRe: Docis 3.1 modem
Hi Gerry, It may be possible for the modem to be in DOCSIS 3.0 mode if the speed you have does not require DOCSIS 3.1. I have the same modem as you, and the download is in DOCSIS 3.1 mode, but the upload is in DOCSIS 3.0 mode. The most important thing is that you are receiving the speed you subscribe to. I recommend running a speed test at https://speedtest.net/ using a wired connection on a computer to see if you can get the correct speeds. Please let us know the results. Greg43Views0likes0CommentsRe: Service
Hi, I'm sorry to hear you are planning to cancel service. The cox forums are a place to discuss technical aspects of our service with other users. If you are planning to cancel because of an issue with our seceiwe want to help get your service fixed. If you still wish to cancel service, you may do so by calling 1-888-438-6673 option 5 weekdays from 8am-8pm and on Saturday from 9 am- 6 pm. Chat support can also help at https://www.cox.com/chat Greg25Views0likes0CommentsRe: Outages everyday. COX the Consistent Outages network!
Hi Doxam, I'm sorry to hear you are having trouble with our service, and for the experience you had when trying to get help with this. Please contact us privately so we may help. Our email address is cox.help@cox.com. Please be sure to include your name, full street address, and a link to your forum post. Greg61Views0likes0CommentsRe: Download speed drops to ~30mbps on a 500mbps plan daily. Upload speed unaffected.
Hi, I apologize that you have had this experience. This does sound like a localized issue. Have you tried connecting the modem to a different power outlet and plugging it directly into the outlet if you are using a power strip? Sometimes, a fluctuation in power can cause intermittent connection issues or slow speeds. We will be glad to investigate this further with you, Please contact us privately with your account information. Our email address is cox.help@cox.com. Please be sure to include your name, full street address, and a link to your forum post. As for which device to go with I'm not able to recommend any specific 3rd party modem, but we do have a list of all modems that are verified compatible with our network listed at https://www.cox.com/residential/support/cox-certified-cable-modems.html Greg92Views0likes3CommentsRe: WiFi working but not my Ethernet.
Hi Jacob, I apologize for the experience you have had. We will be glad to assist you one-on-one with the issue you are having. Please contact UPS privately. Our email address is cox.help@cox.com. Please be sure to include your name, full street address, and a link to your forum post. Greg30Views0likes0CommentsRe: How do I give good feedback?
Hello, I'm glad to hear that Geoff tech #76237 was able to help resolve the issue at your home. Please email me at cox.help@cox.com with your account info and the message you want me to send to Geoff's supervisor so he can be recognized on his next performance review. Greg26Views0likes0CommentsRe: How many outages would you agree are acceptable per week?
Hi Doxam, The cox forums are a place set up for our customers to ask questions and discuss technical aspects of our service. We want to help get any issue you are having fixed. Please contact us privately so we can review the specific service issue that is affecting your home. Our email address is cox.help@cox.com. Please be sure to include your name, full street address, and a link to your forum post. Greg35Views0likes0CommentsRe: Questions
Hi Zach, If you are not listed on the account yet we will need to have your Dad(account holder) contact us. This can be through email or he can call in. Once verified then he can request that you be added to the account as an authorized user. Then we can assist you directly in updating the caller ID name to your name. Greg88Views0likes1Comment