GregP1
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Joined 8 years ago
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Re: Cox.net Email ported to yahoo - email address permanent?
Hi MacAZ, I'm sorry to hear you planning to switch to another provider. If this is because of a service issue we want to help get that fixed. Please reach out to us privately and let us know more about the issue you are having. Our email address is cox.hel@cox.com Please be sure to include your name full street address and a link to your forum post. When emails were transferred to Yahoo this was permanent and you can maintain your cox.net email address with Yahoo even if you decide to disconnect our service. Greg28Views0likes0CommentsRe: TV and Internet Issues Look at Other Options Over Cox
Hi, I apologize for the trouble you are having and the experience you have had. Please reach out to us privately so we can investigate. Our email address is cox.help@cox.com Please be sure to include your name, full street address, and a link to your forum post. Greg53Views0likes6CommentsRe: Sad internet reliability
Hi Jacktrim814, I apologize for the trouble you are having trouble with our service. I know this must be frustrating. Please contact us privately so we can look into this. Our email address is cox.help@cox.com Please include your name, full street address, and a link to your forum post. Greg18Views0likes0CommentsRe: Some devices can’t connect to my panoramic wifi gateway but some can
Hi Ryan00, I apologize for the trouble you are having connecting to the Panoramic wifi modem with some devices. We want to help. I can think of several this that may be causing this I would like to check on your wifi modem. Please reach out to us privately. Our email address iscox.help@cox.com Please include your name, full street address and a link to this forum thread. Greg29Views0likes0CommentsRe: Picture freezes
Hi Afeser and Aztecs1985, I apologize for the trouble you are having with recording on your DVR. We want to help get it fixed. several issues may cause recordings to freeze or fail at playback . Please reach out to us privately so we can investigate this. Our email address is cox.help@cox.com Include your name full street address and a link to your forum post. Greg38Views0likes0CommentsRe: Another outage!?
Hi Vanderlugt24, I am truly sorry that you have been having trouble with our service. We want to help please contact us privately so we can look into this. Our email address is cox.help@cox.com Please include your name full street address and a link to your forum post. Greg38Views0likes0CommentsRe: Slow upload speed when using OBS for twitch
Hi, With the varying results, there could be an issue at or near the modem and you may be getting packet loss on the upstream channels. We will be glad to check on this. Please reach out to us privately by email at cox.help@cox.com or by DM/PM on social media. My team monitors these and will be glad to help test your modem. you can also check for packets by running traceroutes tests to see where you start getting dropped packets. you can do this through the command prompt or even better use a test tool like ping plotter that will traceroute for several minutes and graph the results. Greg74Views0likes0CommentsRe: Slow upload speed when using OBS for twitch
Hi, I apologize for the trouble you are having with slow streaming speeds. I always recommend using a wired connection when gaming or streaming. The speed will be slightly better and more reliable. When you have the time, please run a speed test at an alternative test site such as speedtest.net, and let us know the results. I'm unable to initiate an email conversation but you can email us at cox.help@cox.com and we will reply. We are available for DM on Twitter Cox.help and we monitor Facebook at Coxhelp. Greg100Views0likes0CommentsRe: Another work day lost because of Cox
Hi BatMorph, I apologize you have been having such trouble with our service I know outages like this can be very frustrating and we want to help. Please reach out to us for individual assistance with the issue. Our email address iscox.help@cox.com The Cox technical forums are a place for our customers to get help with service issues and discuss technical aspects related to our services. Greg43Views0likes0Comments