GregP1
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Joined 9 years ago
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Re: Necesito nueva instalación de internet
Hi, I'm sorry to hear you are running into trouble with your installation. If your home does not have a cable outlet to connect your service, the self-installation will need to be converted to a professional installation. Please contact us, and we can help get this scheduled. Please email us at mailto:cox.help@cox.com or call 1 800-234-3993. Greg7Views0likes0CommentsRe: Random Drops
Hi, I know random drops in service can be frustrating. Many things can cause intermittent drops in service. In some cases, restarting the modem can help, but if it does not, then we will need to look at other possible causes. First, I recommend checking the coax cable that leads from the modem to the wall to make sure that both ends are tight and secure. The next this would be to narrow down what is causing this. Try bypassing the wifi router if possible and connect your computer directly to the modem with an Ethernet cable to see if you continue to have the problem. This will let us know if wireless interference may be the cause. If the problem continues, then a tech visit may be necessary to get htis fixed. Greg49Views0likes0CommentsRe: We are paying too much money for Internet with all of these outages!!!!!
Hi Mark, I apologize for the experience you have had the cox forums are a place for our customers to ask questions and discuss the technical aspects of our service. If you require individual assistance, please contact us privately. Our email address is cox.help@cox.com. Please be sure to include your name, full street address and a link to your forum post.72Views0likes0CommentsRe: Docis 3.1 modem
Hi Gerry, It may be possible for the modem to be in DOCSIS 3.0 mode if the speed you have does not require DOCSIS 3.1. I have the same modem as you, and the download is in DOCSIS 3.1 mode, but the upload is in DOCSIS 3.0 mode. The most important thing is that you are receiving the speed you subscribe to. I recommend running a speed test at https://speedtest.net/ using a wired connection on a computer to see if you can get the correct speeds. Please let us know the results. Greg52Views0likes0CommentsRe: Service
Hi, I'm sorry to hear you are planning to cancel service. The cox forums are a place to discuss technical aspects of our service with other users. If you are planning to cancel because of an issue with our seceiwe want to help get your service fixed. If you still wish to cancel service, you may do so by calling 1-888-438-6673 option 5 weekdays from 8am-8pm and on Saturday from 9 am- 6 pm. Chat support can also help at https://www.cox.com/chat Greg29Views0likes0CommentsRe: Outages everyday. COX the Consistent Outages network!
Hi Doxam, I'm sorry to hear you are having trouble with our service, and for the experience you had when trying to get help with this. Please contact us privately so we may help. Our email address is cox.help@cox.com. Please be sure to include your name, full street address, and a link to your forum post. Greg70Views0likes0CommentsRe: Download speed drops to ~30mbps on a 500mbps plan daily. Upload speed unaffected.
Hi, I apologize that you have had this experience. This does sound like a localized issue. Have you tried connecting the modem to a different power outlet and plugging it directly into the outlet if you are using a power strip? Sometimes, a fluctuation in power can cause intermittent connection issues or slow speeds. We will be glad to investigate this further with you, Please contact us privately with your account information. Our email address is cox.help@cox.com. Please be sure to include your name, full street address, and a link to your forum post. As for which device to go with I'm not able to recommend any specific 3rd party modem, but we do have a list of all modems that are verified compatible with our network listed at https://www.cox.com/residential/support/cox-certified-cable-modems.html Greg183Views0likes3Comments