Hi Josh,
I'm sorry to hear you are getting slow speeds when using the Cox wifi hotspots at your home. It is not recommended to use the Cox wifi hotspot when you can connect to your home network, as your home network is much faster. I'm listing home general information that may help below. I'm not saying that any of these are the specific issue you are having, but it may help point you in the right direction
The Cox wifi hotspot is designed for other Cox customers to access the internet when away from their home networks. Each pano modem that has the wifi hotspot enabled is limited to 5 simultaneous connected devices, and the speed should be about 50 down and 5 up. If you are in an area with multiple Cox wif net networks, your device should connect to the one with the best signal. To test this power off your modem, wait a few minutes, then see if you can still see a Cox Wifi network. If you can, then you may be connecting a neighbor's Wifi network to it instead of your own Pano modem.
The Types of devices that can connect are limited. Devices like printers, smart TVs, cameras, bulbs, and switches, even if you can sign in, may still not work. We recommend using only the following types of devices.
Devices logged into your private WiFi network are blocked from logging in to the CoxWiFi SSID on your home gateway so we can provide you with the best possible WiFi service. If you have to replace your home gateway, and a device connects to the CoxWiFi SSID instead of your private WiFi network. You must manage your device's WiFi settings to select CoxWiFi and then select Forget the network so it will default to your private WiFi network.
The Cox wifi hotspot network and your home network should have a similar quality, just at a slower speed and with different sign-in requirements. If your home network is working well, then the Cox wifi hotspot should also. I will be glad to take a look at your modem to see if we can detect an issue. Please feel free to email us at mailto:cox.help@cox.com. Be sure to include your name, full street address, and a link to your forum post.
Greg
I only use the CoxWifi hotspot to update or download big apps or games since I chose to have a capped usage on my plan. And also if I have people over sometime to stay I have them use the hotspot too since it wouldn't affect my usage.
