AJ_Gringo619
New Contributor III
Joined 7 years ago
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Re: Service keeps getting worse
No. Basically a charge will show up for the modem on my next bill, with the credit already posting. Cox has been bending over backwards on this; also got another credit due to the poor service. Here's the adjustment for the modem (price not included): Statement: Internet, TV, Homelife, Voice Adjustment Description: Equipment Purchase Credit47Views0likes7Comments- 25Views0likes11Comments
Re: Service keeps getting worse
The tech told me that they were having issues with the TM3402. If I get my mom used to using a cell phone (83 and not tech-savvy at all), then I'll dump Voice and switch to Mobile. Also, we haven't paid a modem rental fee since I downgraded all of our services, going back 4 months. And we still had the Panoramic WiFi modem at the time. UPDATE: no new charges for the modem32Views0likes18CommentsRe: Service keeps getting worse
OK, the techs left a few minutes ago. They found a huge degradation in service from the street box to the house, not sure how the previous tech missed it. They were actually surprised that my services were on at all. They also added a standalone internet-only modem (Arris CM8200A), leaving the TM3402 for Voice only. The main catch was some ancient hardware in the street box. That is scheduled to be replaced this week, so keeping my fingers crossed.24Views0likes22Comments