Want to learn how to use the Support Forums?
Read the forum guidelines
If I currently have hbo/hbo max as part of my Cox cable package is the price going to change when it changes to Max? On the HBO FAQ it says if you have HBO Max through your cable subscription to “check with your provider.”
Today (5/23) is the big changeover to "MAX" and I have now lost the ability to connect to MAX. Connecting to the old HBO Max on my Roku device brings up a page telling me I need to upgrade, but no instructions on how to do so. I attempted to install the "new" Max App, but opening that simply takes me right back to the same page telling me I need to upgrade. When I try to log in through the web site, it returns a message that MAX does not support Cox. I had an extended Chat with Cox and the support tech said he couldn't understand why I can't connect and he was escalating my support request and I should hear back in a few days. The only reason I subscribe to HBO is for the HBO Max streaming app on my Roku device. If Cox no longer supports Max, I will cancel my HBO subscription.
Again, thanks to everyone for the assistance. Earlier this morning, I again attempted to get Max set up and they seem to have gotten the bugs out of their system(s). The Max web page now runs error free and I was able to log in using my Cox credentials (couldn't do that yesterday). Having successfully logged in, I was able to get the Max app updated and running on my Roku. So all seems well. Again, thanks for your input.