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I currently have cable (LIve TV only) and Internet and am considering adding Cloud DVR to replace another service. I have the Panoramic gateway in bridge mode so I can use my own router, and I would like to continue with this configuration. From reading various messages and web pages, it appears the IPTV boxes require the Panoramic gateway to serve as the router, but there is also a QAM box that doesn't have this restriction. Also, there are messages on this forum stating that you can't watch recorded shows on devices or watchtv.cox.com, but I've heard different elsewhere. Three questions:
Thanks, very helpful. So I take it I should specifically ask for the XG2 when I order the service. It also sounds like the box/Cloud DVR service is an inseparable bundle, and there would be no way to order just the service at a reduced price. Is this all correct?
P.S. That link gives me a 404 error because the closing parenthesis is part of the URL.
Try this link.
Thanks, but once I identified the problem I was able to work around it. I mentioned it so Becky could edit her post.
OK, so I went and picked up a box today at the Cox store. I told them I wanted Cloud DVR and the XG2 box, and what they gave me was model number C2XG1HOSTDVR. This thing is a hard drive based DVR, and while it works, it is not what I wanted. I can record on it, but in the Contour app and web browsers, I can only see a list of recordings that I've made. I cannot watch them on my iPhone, tablet, or at watchtv.cox.com. I just spent an hour on the phone with Cox, bouncing between 6 representatives, and the final one told me that Cox's Cloud DVR doesn't let you view recorded shows except on a Cox box. She said the "cloud" part only ensures that when you swap out a box, you don't lose your recordings, and you cannot watch them except through a Cox receiver. That's simply not what a Cloud DVR is, such as YouTube TV, which I've had for 5 years, and others including DirectTV Stream, Hulu Live, etc. Does Cox really not offer a real Cloud DVR service, as everyone else defines it?