This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

ongoing 'tiling' issues

hi all...

we've had tiling issues since december 2022

still unresolved to date..... actually was fortunate to

deal with tech support here in the states.... and this was

not 'packet loss'..... told it was 'tiling'... 2-3 seconds of the loss of

audio and screen pixelation.  i was actually given a credit by

customer service. 

i was told that this is a software issue that the tech folks in atlanta

were working on and should be resolved in a week or so.

well, it has not yet been corrected.

i must also note that an in house tech came to my home, and determined

that all diagnostics showed there is no issue with the line to the house, the wiring

inside the house, or the equipment we have. (contour dvr)

i've contacted tech support numerous times, and much to my chagrin and dismay,

cox is now routing these calls to offshore support, and these folks can not provide

the support required, they have limited knowledge base, and have no clue as to

what 'tiling' actually is.

they only offer what their menu offers.... only repeatedly telling me to switch out

my equipment noting there is nothing wrong with it.

i've tried to escalate the call to u.s. based support, but that is no longer

possible.  i've spoken with u.s. based customer sales support, and they are

now unable to forwarwd to u.s. based tech support.

we've been cox customers for more than 30 years, and their lack of

proper customer tech support is unacceptable.

No Data
Reply Children
No Data