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hi all...
we've had tiling issues since december 2022
still unresolved to date..... actually was fortunate to
deal with tech support here in the states.... and this was
not 'packet loss'..... told it was 'tiling'... 2-3 seconds of the loss of
audio and screen pixelation. i was actually given a credit by
customer service.
i was told that this is a software issue that the tech folks in atlanta
were working on and should be resolved in a week or so.
well, it has not yet been corrected.
i must also note that an in house tech came to my home, and determined
that all diagnostics showed there is no issue with the line to the house, the wiring
inside the house, or the equipment we have. (contour dvr)
i've contacted tech support numerous times, and much to my chagrin and dismay,
cox is now routing these calls to offshore support, and these folks can not provide
the support required, they have limited knowledge base, and have no clue as to
what 'tiling' actually is.
they only offer what their menu offers.... only repeatedly telling me to switch out
my equipment noting there is nothing wrong with it.
i've tried to escalate the call to u.s. based support, but that is no longer
possible. i've spoken with u.s. based customer sales support, and they are
now unable to forwarwd to u.s. based tech support.
we've been cox customers for more than 30 years, and their lack of
proper customer tech support is unacceptable.
Is it effecting all the channels? Are your neighbors effected? If it's been happening since last year I doubt it's a Atlanta problem. Have you had a technician out recently?
All channels… the issue has been diagnosed as tiling by Cox itself. I was told by in house tech that corporate is working in the problem.. that was weeks ago. All diagnostics noted no problem from pole to home, inside home or the equipment itself.