Tuning adapter rebooting frequently

My tuning adapter keeps rebooting interrupting the tv show. Tonight, it rebooted 3 times within 30 minutes. I have swapped it out at the Cox store once already so it isn't hardware. At this point, this experience is untenable. I read another thread about some firmware update or another box, but that thread ended without further confirmation. Is there any solution for this or is it just time to cut the cable service?