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Contour performance

I find contour to be very slow. taking up to ten seconds to change a channel. Does anyone else find this to be the case?

  • Hello Veeves,

    You should not have this much of a delay when changing the channel. I would recommend a couple of steps to see if we can help improve the delay. First, when you have a chance, can you check the connections to ensure they are all secured and the cables are undamaged? Next, if you are using a splitter, can you bypass it by connecting the Coaxial cable directly from the outlet to the cable box? Then if you are using an amplifier in the home, can you check that its cables are secured and the light is lit to the AC adapter? Finally, I would try power cycling the cable box by unplugging the power for 30 seconds and then reconnecting it. Please let us know the results.

    Tiffany R.
    Cox Support Forum Moderator
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