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mavBC3's avatar
mavBC3
New Contributor
2 years ago

DVR issues

I've lost all my recorded programs on DVR, and it is NOT recording anything I have set record. I was only at 6% capacity, so storage space is not the problem. Anyone else having this problem? Beyond frustrating!!!

3 Replies

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  • CurtB's avatar
    CurtB
    Valued Contributor III

    What model receiver do you have?  Identifying Your Cox Digital Receiver

    Your issue has been reported by others.  It would be helpful to know if it happens most often with one type of receiver.  If that were the case, perhaps Cox would stop using that model.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @MavBC3

    If you are still having an issue with recording please email our social media team @ cox.help@cox.com. Please include your full name and address.

    Jonathan J
    Cox Moderator
  • CurtB's avatar
    CurtB
    Valued Contributor III

    Here's another newb that couldn't find their way back here.  If I had access to the Forum database, I'd query how many first-time users "post and ghost".