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After having to exchange my contour 2 recording box, a lot of commercials and moves are no longer showing full screen like they used to. Is cox no longer sending a 1080p signal which I have it set to? I have changed nothing on Sony TV (would not think a new Contour box would do anything with TV settings) and the device setting on Cox is set to default the set up selected as 1080p.
What do you mean by not full screen? Do you see a complete picture albeit in a 4:3 ratio or is the picture full horizontally but not vertically or vice versa? Meaning is there anything missing on the screen? You could probably best test on a cable-news channels because these have graphics on the bottom and sides.
on HBO movies there are black bars on top and bottom.
OldBob2 said:what is the purpose of having a TV set to 720
I originally didn't know what you meant by this. Your TV shouldn't be configured for any extraneous video processing after the cable-box. Meaning, let the cable-box decode and process the video and the TV to accept the signal as is (native, normal, default, etc.). You can tweak your TV settings after resolving this letter-boxing effect.
Using your Contour menu, you could also Refresh the cable-box in case the Solution Store failed to do so.
Reconnect cable-box to another HDMI port on your TV.
...and if all else fails, exchange the cable-box.
thank you Bruce..I get the same if I connect to another HDMI source. I reset the box too-a Zoom setting is burred. . I did find a setting>preferences>General>Prefer Best Available Resolution was set to Off..so I put back to ON but still some movies on HBO still have the top/bottom black bars. Is this something new that we cannot control from Cox since they went to 720? Before this replacement box, we never noticed all these shows and even commercials with the bars..even some commercials are part full screen and part with bars.